Free Area Manager - Insurance Resume Sample [2020]
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Updated on: 2022-10-11
15+ years experienced, value-driven and result-oriented Area Manager & Senior Management Professional in the insurance domain with a track record of effectively monitoring performance across geographically dispersed territories and supervising back office operations. Proficient in leading cross-functional teams to conceptualize process optimization initiatives and boost Quality Assurance levels, in addition to delivering knowledge-based training for associates & management. Adept at liaising with key stakeholders for escalating & resolving complex queries. Excels in delivering stellar customer services for retaining existing customers & enhancing overall consumer experience.
• Knowledge-Based Process Training • Stakeholder Management • Process Optimization & Automation • QA & Compliance
• Team Leadership • Customer Servicing • Business Analysis & Research • Website Development • Back Office Operations
PROFESSIONAL EXPERIENCE
Area Manager – Central Product Team | Dec ’13 - Present
Leadership & Process Optimization
Leading a team of 4 to deliver process training across the region & launch processes optimization initiatives
Successfully reducing the number of queries by identifying deviation for enhancing current processes
Issuing Corporate Policy for pan India implementation by preparing & rolling out process notes
Commencing advanced system development for UAT check/final Go Live and minimizing manual intervention
Quote Management Systems & Automation
Developing new stamp duty in the booking system via Pathfinder & implementing statutory changes in QMS
Initiating URN development for coinsurance cases & CIN changes in policy schedule & QMS post company listing
Deploying IIB automation for creating system generated reports to increaseproductivity levels of employees
Compliance & Quality Assurance
Ensuring compliance with IRDAI norms, in addition to drafting and providing timely data & reports to IRDAI
Supervising quality assurance of documentation for IRDAI compliance and PMC comprising senior management
Conducting PMC meetings & recording minutes for circulation to the top leadership as per IRDAI norms
Overseeing Complete Form A, Proposal form. Underwriting Claims Manual, Form B, Form C & Form D
Analyzing and submitting monthly premium & claims data for the corporate business to IIB
Key Achievements
Defined TATs for the first time in the organization & formulated effective process flows as per the SIPOC format
Optimized processes by replacing a basic QC checklist & presented the same to Process Approval Committee
Conceptualized & effectively implemented Idea Manch to source ideas from employees for boosting productivity
Analyzed queries and framed FAQs to reduce queries from 20/day to 3/day
Trained 100+ agents & created process notes on sole proprietorship to reduce queries from 10/day to 0
Developed a complete product list for IPO to receive the Performance Award out of ~4,000 employees
Policy Administration Team / Hospital Management / Website Development |May ’09 – Dec ‘13
Central Branch Operations | Jun ‘08 – May ‘09 | Branch Operations Team | Sep ‘06 – Jun ‘08
Training & Stakeholder Management
Spearheaded the Policy Administration Team and led a team of 15 for supervising website development
Played a key role in providing cashless services by empanelling ~450 hospitals for Hospital Management Team
Prepared and uploaded health data massaging to receive Unique Reference Numbers for cashless cards
Trained, mentored & monitored performance of 6 new recruits to ensure execution of deliverables within TAT
Performance Management & Quality Control
Launched quality checks for procedures and tracked performance by publishing dashboards to minimize TAT
Assessed ~6 MOUs on a daily basis & oversaw daily/weekly extraction, maintenance and accounting of MIS
Key Achievements
Delivered training to 540+ salespersons in other branches & promoted to Area Manager in Central Product Team
Undertook critical evaluation, repeated testing & incorporation of user inputs to champion website development
Led the internal audit team to analyze current gaps in processes and provided tailored notes for reducing queries
Optimized processes & created interactive online modules for Central/Regional teams to track email interactions
Migrated 3 queues, trained 6 executives on migration sign-off & analyzed competency levels in processing queries
Key Achievements
Trained 10+ new recruits & rendered assistance to the team by acting as a Team Lead in absence of Manager
Conducted Migration Programme of Financial Critical & Industrial Branch Servicing Process at an onsite client location
Played a critical role in achieving process migration spanning 5 month
Training & Quality Assurance
Effectively migrated 3 queues & resolved Life Insurance Policy queries
Successfully trained 6 executives on the migration sign-off & analyzed competency levels in processing queries
Trained 10+ new recruits & rendered assistance to the team by acting as a Team Lead in absence of Manager
Effectively conducted product knowledge tests to maintain and enhance productivity of trainees
Key Achievements
Successfully conducted Migration Programme of Financial Critical & Industrial Branch Servicing Process
Played a critical role in achieving process migration spanning 5 month
EDUCATION
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Actively participated in pan India CSR activity to provide medical check-up for 800+ school children | ’14, ’15, ‘17
Won Women Singles’ & Mixed Doubles award in Corporate Table Tennis Tournaments | ’03 & ‘04
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