Free Key Account Manager Resume Sample [2020]

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Updated on: 2022-10-11

9+ years experienced & result-oriented Key Account Management Professional & Operations Manager with a track record of spearheading teams to champion Mobility Management & Relocation Service Delivery across diverse geographies for global conglomerates. Proficient in formulating long-term business strategies & translating corporate vision into actionable plans for turning around lagging operations & driving profitability. Adept at identifying & fulfilling client requirements within the organizational framework while mentoring and training recruits & team members. Highly skilled in conceptualizing and executing elaborate campaigns to propel business growth, bolster market share & deliver compelling business value to clients.

• Team Management & Leadership • Relocation Services & Delivery • Training, Mentoring & Development • Brand Management 
• Market Research & Competition Analysis • Client Relationship Management • Mobility Management • Growth Strategy
• Key Account Management • Sales & Marketing • Negotiation & Stakeholder Management • Business Development

Implementation of the Business Model | D’Cube Solutions | Raleigh, NC, US | '08 - '09

PROFESSIONAL EXPERIENCE

Leading a team of 6 while directly reporting to the MD of Santa FE & Director (Sales and BD)
Relocation & Mobility Management
Scrutinizing end-to-end relocation parameters of clients w.r.t SLAs & KPIs to ensure effective delivery of relocation services
Supervising relocation pertaining to household goods, Immigration Services, real estate, tenancy, etc.
Managing parameters like forecasting, metrics, product lines, staffing, operations, customer service, service standards, etc. 
Utilizing forecasting tools for estimating costs while deploying expertise to render consultation on global mobility
Client Relationship Management
Overseeing road mapping by identifying & fulfilling client needs for presenting new proposals across geographies & services
Resolving client’s concerns and interacting with the customers to gather feedback and maximize customer satisfaction 
Forging and nurturing robust business relationships with key clients for effectively representing the company's brand
Managing reputed clients including but not limited to Flipkart, E&Y, Mercedes Benz, Volvo, Scania, etc.
Compliance & Quality Assurance
Executing International/Domestic relocation for assignees to ensure compliance with International Assignment Policies
Ensuring adherence to quality norms to secure positive reviews, deliver full customer satisfaction & retain existing clients
Key Achievements
Propelled revenue by 110% by delivering unparalleled levels of service to the existing corporate clientele
Relocation Manager | Dec '14 - Apr '17
Relocation Services & Client Relationship Management
Executed pre-established SLAs & KPIs by delivering relocation services in a team of 7
Delivered services to new & existing assignees by designing plans for ensuring efficiency, quality & timeliness of delivery
Maximized client satisfaction by conceptualizing initiatives like review meeting, invoicing accuracy, feedback form, etc.
Training & Development
Conducted training sessions to update global mobility policies & optimize processes by liaising with ~5 business leaders
Utilized a global mobility handbook to facilitate a basic training program for all new relocation service employees 
Periodically updated training modules to incorporate new industry trends and information across all new accounts
Mobility Management & Vendor Support
Formulated & administered mobility budgets worth USD 7 CR while initiating measures to drive profitability by 80%
Oversaw finances pertaining to mobility budget, inter-office billings, etc. for tracking mobility costs & boosting profitability
Managed ~6 3rd-party vendor relationships and Real Estate panel for implementing service agreements & achieving KPIs
Key Achievements
Achieved a cost reduction of USD 5 million & successfully achieved budgeting targets consistently for 6 years
Appointed as a primary point of contact for global corporate clients like Microsoft, HSBC, Goldman Sachs, Boeing, etc.
Drove to rank No. 1 for 5 consecutive years w.r.t internal KPIs across all global branches
Effectively turned around customer satisfaction KPI from a negative feedback to a positive rating for a major corporate
Account Manager - Relocation Services | Apr '12 - Dec '14
Team Management & Leadership
Led a team of 6 Consultants across Immigration and Relocation while reporting to the General Manager 
Allocated tasks, reviewed team performance and effectively administered the team to achieve organizational goals
Relocation Management & Client Servicing
Spearheaded Mobility Operations for international and domestic assignees relocating
Oversaw the end-to-end case resolution of 14 high-profile mobility/VIP assignees
Developed and maintained robust business relationships with clients and diverse internal/external stakeholders 
Scrutinized the client’s relocation budgets and collaborated with the Client’s Mobility Group, Business Units and HR Heads
Mobility Policy Formulation & Implementation
Independently conceptualized and designed the mobility policy in accordance with client requirements
Led the Training initiative of the team & optimized Hyderabad-specific processes for executing the client’s mobility policy
Undertook measures to enhance mobility-related practices, policies, systems & procedures

Stakeholder Management & Recruitment
Collaborated with Recruitment Managers at CISCO & successfully placed candidates for fulfilling all vacancies
Deployed sourcing channels like online portals, email groups & partner networks for addressing vacancies across the board 
Optimized end-to-end recruitment process by scheduling regular dialogues with the Hiring Managers at the client’s end
Conceptualized & implemented policies, rules and procedures of the organization to achieve recruitment targets
Training, Mentoring & Issue Resolution
Spearheaded a team of 2, in addition to effectively training and mentoring a team of 90 Associates and employees 
RIgourously conducted regular follow-ups with the organization for resolving issues pertaining to offer letter & on-boarding
Key Achievements
Administered the end-to-end candidate recruitment lifecycle for ~60 managerial candidates, from hiring till on-boarding

Team Leadership & Business Development
Led a team of 6 for executing marketing campaigns & formulating sales promotion strategies to maximize client acquisition
Successfully secured new orders by aligning the merchandising efforts in harmony with strategic business objectives
Supervised promotional activities for new releases and special products by collaborating with merchandisers
Periodically conducted forecasting & monitoring of sales targets and implemented initiatives to acquire new business
Inventory Control & Competition Analysis
Brainstormed with diverse stakeholders for overseeing the visual merchandising of all stores and departments
Oversaw inventory control measures w.r.t receiving goods, stocktaking, cataloguing, etc. for stock worth USD 60 million
Coordinated with the Sales Planning team for ensuring timely stock availability in accordance with sales forecasts
Bolstered market share by analyzing the strategies and moves of competitors while scrutinizing ongoing market trends
Key Achievements
Received the ‘Best Performer’ Award within the Sales district out of 15 nominations

EDUCATION

Top 3 percentile of the class

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Free Key Account Manager Resume Sample [2020]

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