17+ years experienced & result oriented senior operations expert with the ability to establish & lead firm wide operations, build & optimize processes, manage & lead teams in global organizations. Possesses proven track record of establishing large operations from scratch & quickly scaling them effectively to create sustainable businesses. Has successfully led numerous process and resource optimization projects to save millions of dollars for organizations. Smoothly drives major cross-country projects by employing planning and effective change management principles. Highly skilled leader with in-depth experience of managing & building cross cultural teams & a firm focus on training & mentoring employees to assume future leadership roles.
• Business Operations • Process Improvement • Process Re-Engineering • Change Management • Multi Site Operations • SOPs
• Leadership • Team Building
PROFESSIONAL EXPERIENCE
Managing ~430 employees for operations (budget: $ 13.7 mn.) to deliver print operations worth $ 300 mn.
Maximized adherence to SLAs across multiple projects in terms of time, cost & quality
Operations
Controlling the publishing operations for 3 major newspapers of 5 plants
Synchronizingthe planning of raw materialswith the publishing plan for ~30mn. newspaper & magazine copies per day
Ensuring the timely publishing as well as transport of the printed copies to reach the 20mn. + readers on time
Significantly increased the Operating Margin by swiftly migrating new projects to steady state
Process Reengineering & Optimization
Spearheaded the complete overhaul of the logistics process to achieve saving of $4mn. per year
Led the optimization efforts for 10+ backend operations processes over 7 years based on lean principles
Team Building & Performance Management
Scaled up the organizational workforce from ~100 to ~430 FTEs by rendering leadership & expertise to accelerate growth
Lowered the employee attrition rate from 32% to 11% by developing & executing a new HR strategy
Designed & pioneered a Hyper Track Leadership program to develop leaders from the in-house talent pool
Key Achievements
Successfully handled the increase of the backend printing operations to 5x in 5 years
Delivering savings of $ 100k by reducing the operating expenses software, travel & transportation optimization
Achieved aggregate savings of ~125 FTEs in 3 years
Managed the supply chain operations of the firm in North America by leading a team of 20+ across the US & Canada
Achieved 24% reduction in average hub processing lead time & 31 % reduction in wrong sorting & bagging of orders
Developed a waste free, defect free & efficient supply chain by employing the six sigma principles
Reduced the Hub processing lead time by ~ 2 hours for 60 hubs
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EDUCATION
Top 15 percentile of the class
CGPA: 3.5 / 4
Languages: English, Spanish
Certified 'International Operations Expert' from the Sloan School of Management, MIT '16
Certified 'Operations Thought Leader' by the International Institute of Operations, London '07
Speaker, Association of Professional Operations for Startups convention, '16
Speaker, Venture Cap Conference, SF organized by Wire Crunch, '14
Published: “Digital Operations Solutions for Hyper Growth”, YouPub, '12
Published: “Operations Hacks for the 21st century”, Seamless Press, '06
Received the "Leader of the Month" for 2 consecutive months at Lam Media, '15
Awarded the “Deals President’s Award” in ’09
Conferred with multiple Achiever Club awards in Deals, ’07
Led the team to win ‘Best Team Award’ for maintaining 99% quality & meeting TAT, ’09
Recognized for significant contribution to Corporate Social Responsibility initiatives, ’05