Free Operations Manager Resume Sample [2020]

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Updated on: 2022-10-11

8+ years experienced and result oriented operations manager with a proven track record of managing business operations, optimizing processes by employing effective Project Management & Quality Management Principles as well as managing teams. Certified Lean Six Sigma Black Belt possessing in depth experience of implementing techniques such as level loading, 5S & visual controls, daily work management system, JIT Inventory in a multi-million dollar projects for large organizations. 

 Business Operations
Process Improvement
Process Re-Engineering 
Six Sigma 
SOPs 
 Leadership 
Team Building 
Conflict Resolution
Decision Making
 Budget Development

Awarded the “Deals President’s Award” in ’16
Led the team to win ‘Best Team Award’ for maintaining 99% quality & meeting TAT, ’11
Recognized for significant contribution to Corporate Social Responsibility initiatives, ’10

Certified 'International Operations Expert' from the Sloan School of Management, MIT '16

Speaker, Association of Professional Operations for Startups convention, '16
Speaker, Venture Cap Conference, SF organized by Wire Crunch, '14
Published: “Operations Hacks for the 21st century”, Seamless Press, '11

PROFESSIONAL EXPERIENCE

Leading the supply chain operations of the firm in North America by heading a team of 20+ across the US & Canada
Achieved 24% reduction in average hub processing lead time & 31 % reduction in wrong sorting & bagging of orders
Six Sigma Methodology
Developing a waste free, defect free & efficient supply chain by employing the six sigma principles
Implemented the LSS concepts of 8 wastes, level loading, 5S, daily work management system, JIT Inventory etc.
Cost, Speed & Delivery Optimization
Orchestrating high impact business projects targeting cost, speed & delivery
Pan country direct cost savings of $1 mn. by optimizing direct labor requirement in first mile hubs 
Reduction in Hub processing lead time by ~ 2 hours for 60 hubs across the US
Training & Mentorship
Creating a culture of continuous improvement by conducting 2-3 on ground & executive training programs monthly
Successfully coached 150+ on roll & 1,500+ off roll employees for the organization
Model Warehouse Development
Developed 30 super-efficient & defect free Pan country model warehouses to serve as role model for other warehouses 
Achieved cost of USD 1.3 / shipment, 0 wrong sorting defects and 8% delivery breach

Managed backend operations incl. product listing, order processing, pricing management etc.
Developed 60+ SOPs, processes & policies including forms, formats, reports, dashboards to track activities of 5 depts.
Responsible for end to end finalizing of 12 vendors for the firm including reaching out, shortlisting etc. 

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EDUCATION

Top 15 percentile of the class

Languages: English, Spanish

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Free Operations Manager Resume Sample [2020]

Business Operations

Process Improvement

Process Re-Engineering

Six Sigma

SOPs

Leadership

Team Building

Conflict Resolution

Decision Making

Budget Development

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