Free Senior Project Manager & Product Expert Resume Sample [2020]

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Updated on: 2022-10-03

14+ years experienced Senior Project Manager & Product Specialist with a track record of leading cross-functional teams to effectively manage multi-million dollar portfolios & successfully execute IT Infrastructure projects. Certified PMP & Prince 2 Professional adept at spearheading end-to-end migration initiatives, SCCM/Middleware support & Application Packaging. Proficient in liaising with multiple stakeholders & senior leadership to optimize processes, facilitate sound decision-making & deliver compelling business value to clients. 

• Portfolio Management • Middleware Support & EUC Cloud • Automation & Process Optimization • Strategic Planning 
• Client Relationship Management • Product/Application Management • Mentoring, Training & Development 
• Risk Management & Quality Assurance • Audits & Compliance • Vendor/Stakeholder Management 
• Project Management & Delivery • Cross-functional Team Leadership • Migration • IT Infrastructure Management 

Prince 2 Foundation Training |‘16
Hadoop Administration & Data Analyst | ‘16
Leadership Skills Development |‘13
Project Management Professional | ‘12
SQL Database Administration Best Practices | Microsoft, ‘12
Change Base Application Migration Training | Dell
ITIL V 3.0 Training | ‘11
Intro to VB Scripting with PERL |‘09
Cisco Certified Network Administrator | ‘03
Hardware Course | ‘00
Mindtree Certified Project Manager (MCPM) | ‘00
Microsoft Certified Professional (MCP) | ‘00
Graduate Applied Project in IT | ‘98

PROFESSIONAL EXPERIENCE

Portfolio Management & Project Delivery
Leading 43 Engineers to manage a USD 1.7m portfolio & render support for UNIX, WebSphere, Web Logic, Tibco/MQ across:  
SCCM, MAC/Windows Support/Packaging, Manhattan application infrastructure, 0365 Migration, Middleware Support
Formulating team-specific project plans to provide accurate status to TLs & Project Schedulers regarding project milestones
Directing resource allocation, capacity planning, project scheduling & execution, risk management, mitigation, etc.
Designing and implementing Jamf Clustered Architecture and recommending AWS suggestions for distribution points
Audits, Compliances & O365 Migration 
Conducting quarterly audits of SCCM & JAMF infra & aligning departmental processes with best practices & statutory norms
Overseeing O365 maintenance & support for 5 stages of migration & conditional access designed for MAC infrastructure
Assuming complete charge of planning & executing O365 migration, Assessment, Discovery, design & migration schedule
Achieving global certification & liaising with SPOCs & director-level leadership to ensure consistent service delivery 
Key Achievements 
Facilitated migration of Cameron PoC to Cameron Global valued at USD 1.6M & Adidas worth USD 4M
Invented SuperMDM - a combination of Jamf Agent & MDM to ensure rapid deployment for high-speed device management
Executed 6 consulting projects without deviation & trained 140+ engineers on multiple end-user computing technologies
Consistently achieved 96% SLA for Incident Management, 90% SLA in change management & 95% in Service requests
Migrated 30,000+ users from traditional email box version to O365 & resolved 15,000+ issues w.r.t primary devices & space
Achieved 94%SCCM & infrastructure availability, ensured zero escalations & consistently maintained a CSAT of 6/8
Processed 30+ RFPs, managed 60% GM & <11% attrition across all projects & analyzed ticketing inflow to fix 100+ tickets
Led automation by executing 100+ SQL queries & VB/Power shell scripts to save 150 hours or 2 manpower efforts/month
Prepared 30+ Best practices/Standard documentation/proposal templates to save 340 hours or 3 manpower efforts/month

Led a cross-functional team of 16+ to direct application release management, performance reporting & operations strategy
Steered migration & deployment on Citrix Platform & chaired weekly Delivery Optimization meetings to boost performance 
Led multiple teams to ensure effective data gathering across US & liaised with UK vendors to smoothen VMware migration
Key Achievements
Created proposals in T&M & fixed model and effectively delivered 1200+ campaign line items & 60+ campaigns
Migrated 200 applications to VDI environment & streamlined application release management as an evergreen process 
Received the Citizen Award for the year ‘12–‘13 in addition to receiving the Role Model Manager for the Year Award ‘12–‘13

Led 11 Engineers to deploy Prince 2 methodologies & direct Application Compatibility, Application Migration & Packaging
Supervised end-to-end lifecycle of multitenant projects, from conceptualization to implementation & successful delivery   
Interfaced with senior leadership to define client infrastructure requirements, track projects & design risk/mitigation plans

Led 15 offshore/onshore engineers to formulate strategic plans & supervise resource planning, allocation & management 
Deployed ITIL processes & developed project status tracking reports to ensure continuous improvement & monitor risks 
Created incident analysis reports & liaised with the IT Service Provider to deploy Fishbone practices & reduce 55% of tickets
Coordinated with the Transition Director to create a management framework for ensuring sustainable transition

Led 4 Packaging engineers to oversee technical verification & validation of banking applications & subsystem modules
Generated reports to disseminate project documentation including Technical Project Plan, Security Risk Assessment, etc.
Overcame challenges of customization & processing numerous running files for Bloomberg & Humming Bird applications 
Executed ANZ desktop migration valued at USD 118K & independently designed & conducted 15+ training session/year

Led a team of 24 to supervise packages delivery in accordance with SLAs & generate daily service status updates for clients
Identified process-related/technical gaps and brainstormed with the client to conceptualize & implement better initiatives
Created monthly reports, analyzed monthly trends & coordinated with application teams for rolling out emergency releases
Led all QA initiatives, deployed Orca to optimize packaging & created documentation for Dot Net, COM & DCOM packages

Created 210+ complex market data applications for Application Packaging to reduce manual & administrative effort
Customized & defined standard Organizational Change Management (OCM) approach, methodologies and delivery channels

Championed HP-to-Wipro knowledge transfer to stabilize service within 3 months & reduce lot incidents from the 3rd month
Configured SAP GUI 6.3/DR on Sun Solaris platform & appointed as SPOC for Knowledge Gathering (KA) for Wipro service

Front Office: Project Plan, MS Excel, PowerPoint, Word, Outlook, Dreamweaver, Visio, Business Objects, Lotus Notes
Database/Servers: MySQL, SQL Server, Oracle, MS Access, IIS 4.0, Tomcat/Apache  
OS & Tools: Windows Vista, Win XP/2000/2003/2008/2012, DOS, WinNT, Win9x, Win3.1, UNIX/Linux, Admin Studio, SCCM, TNG Unicenter, Wise Packaging Studio, IBM Lotus Domino

EDUCATION

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Free Senior Project Manager & Product Expert Resume Sample [2020]

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