15+ years experienced Senior Management Professional & Implementation Leader with a track record of spearheading diverse teams for streamlining day-to-day operations by effectively incorporating & championing new products, services & technologies. Proficient in liaising with key internal/external stakeholders for conducting productive training sessions & customizing solutions for conglomerates. Adept at initiating automation & overseeing API Integration, in addition to directing process optimization initiatives for achieving compliance & delivering compelling business value for clients.
• Leadership & Team Management • Solutions Delivery & Testing • Client Implementation & Servicing • Process Implementation
• KYC Checks • API Integration & Automation • Stakeholder Management • Documentation & Audits • Training & Mentoring
Certified Ethical Hacker 6.0 | Scrum MastersCertified 'International PM' from the Sloan School of Management, MIT '16
Certified 'Product Management Thought Leader' by the International Institute of Technology, London '15
PROFESSIONAL EXPERIENCE
Leadership & Team Management
Leading a team of 4 Associates to effectively serve clients & conduct online Banking Training sessions
Liaising with vendors for achieving compliance with pre-established norms and fulfilling organizational objectives
Directing rollout of changes & enhancements on the banking portal for fulfilling project roadmap to replace older versions
Solutions Delivery & Documentation
Strategizing and delivering E-Collect solutions w.r.t receivables for key customers to ensure a hassle-free collection process
Conceptualizing & directing preparation and compilation of Requirements, Functional Specs & Business Case documents
Compiling, consolidating and reviewing the change requirements for including future releases of banking applications
Stakeholder Management & Testing
Overseeing testing for the Operations staff and rolling out new/existing Cash & Trade products in electronic payments
Collaborating with internal business partners and managers spanning Sales, Product, Compliance and Operations
Coordinating with the cash team/RMs/ Service Managers to deliver solutions as part of the cash management mandate
Process Optimization & Automation
Monitoring processes, identifying improvement areas & implementing measures to maximize customer satisfaction
Conducting quarterly Voice of Customer analysis for evaluating and enhancing managerial performance
Automating processes and effectively reducing the payment processing timelines to significantly boost efficiency levels
Client Implementation – Highlights
Applicious Inc.
Delivered a complete customization solution, including UAT & Production Penny Testing, pertaining to A2 Doc Digitization for export payments within a span of 5 working days
Peter Parker LLP: Implemented a Cash pooling solution for multiple Amway accounts across all the banks
JP Morgan Chase
Initiated & executed the automation process for Domestic, Import, Export & Salary payments by deploying SAP module
Achieved Primary Banker status by initiating measures for minimizing flows to other banks & ensuring client retention
Philips US
Developed an application for consolidating 20+ state tax payments in a Single upload file to generate additional flow
Achieved a 7-hour reduction of manpower at the month’s end to facilitate tax payment on the respective state’s website
Executed major projects such as User Acceptance Testing & Production verification testing within a record 30 days
Caterpillar US: Implemented a new solution for A2 Payments process to achieve complete automation for payments
Process Implementation & Optimization
Successfully conceptualized, executed and rolled out Auto-ban, the new Online Banking Portal for ESPN
Authorized client access, navigated account balances for any issues & highlighted bugs to ensure effective resolution
Encouraged and incentivized customers to migrate from manual systems to the online platform
Documentation & Audits
Audited and documented IT policies and liaised with 4 vendors for delivering complete enterprise solutions
Conceptualized and prepared Requirements, Functional Specs & business case documents
Regularly updated documentation & checklists on Account Opening forms in accordance with changes in policies