Free IT Head & Solutions Architect Resume Sample [2020]

Average Resume Rating: 4.9/5 (71 votes)

Updated on: 2022-10-11

26+ years experienced IT Head & Solutions Architect with a track record of leading teams to conceptualize & deliver IT solutions across diverse industries. Proficient in deploying Contact Center Technologies for global back office services. Adept at scrutinizing existing market trends to boost business development. Proven expertise in handling migrations & transitions of all volumes using in-depth knowledge of network administration & data management. Highly skilled in liaising with key stakeholders to deliver compelling business values to clients.

• Project & Process Management • IT Solutions Delivery • Pre-Sales Support • Vendor & Stakeholder Management
• IT Infra Solution Design • FM Service Management • Incident Management • Client Servicing • Business Development
• Compliance & Operations Support • Configuration & Troubleshooting • Team Management • Solution Architecture

AVAYA: G3Si/G3R System Release 11/13 | S8710 Media Servers CMS | G3Si S8710 VOIP | AES 3.0 | Audix Voice Mail
NORTEL: Passport 7480 PCR 5.2 .3 | Passport 7480 Data via ILS/Virtual Router | VRRP & OSPF
Open Source -based ASTERISK IP PBX & its related solutions such as Vicidial-based Dialers, IVR & Call recorders 
Alcatel: 7270 MSC (TDM & FR) | 4400 PBX System | New Bridge 3600 (TDM & FR)
NICE: Voice/Screen Logger | Storage Center | VOIP Logger
Cisco: Switching & Routing | Security | LAN/WAN | Wi-Fi | Video & Voice

PROFESSIONAL EXPERIENCE

Spearheading a team of 7 as a SPOC & acquainting them with necessary updates to achieve organisational goals 
Business Development & Operations Support
Mapping & identifying new market opportunities & providing guidance for taking appropriate steps
Overseeing operations & implementation of plans in addition to managing human & financial resources
Developing effective strategies based on IT design, Network & guidelines provided by Vodafone Group Services UK 
Overseeing operations to render pre-sales support & for identifying IT scope of work by providing necessary inputs 
Facilitating organic growth & enriching customer experience by deploying Design Thinking framework
Mitigating risks & vulnerabilities w.r.t IT network by deploying new Tripwire Vulnerability Management Solution 
IT Support & Process Optimisation
Administered activities pertaining to all off-shoring of back office & voice services to the company 
Rendering support for comprehensive AI platform Amelia as a solution to the Web chat help desk
Administering IT budgets worth up to USD ~20 mn w.r.t IT deployment, infrastructure and network security
Overseeing transition fromplan-driven Waterfall approach to solution-driven Agile approach
Supervising automation of International Customer Operations by deploying Blueprism Robotics Process
Streamlining the process & technology framework with necessary knowledge & inputs to enhance the overall value
Infrastructure Design & Solution
Strategising Vodafone Internal IT Projects & covering process along with managing file integrity for financial services 
Administering technology supporting new transition projects to on-shore or from incumbent partners to Vodafone 
Initiating International Customer Operations Process Automation or RPA using BluePrisum in US, UK & Canada
Playing an instrumental role in the ongoing Tufin Network Security Policy Management Solution
Modifying cloud computing by processing Edge cloud server data processing resulting in optimised imaging
Project Management & Client Servicing
Enhancing customer experience via Voice Call Recording Solution KnoahSoft at Customer Operations, Los Angeles
Liaising with key stakeholder in Design and Delivery of CyberArk Previlged Session Manager for VSSI and Symantec Enduser DLP solution
Acted as SPOC for IT Networks & successfully migrated entire traffic across all Vodafone centers
Ensured seamless migration of Operations along with a major cost avoidance of USD 250k capex
Key Achievements
Designed Network Devices for automatic Network Backup to achieve savings w.r.t time
Completed Point of Concept on Remote Web Filtering solution to meet Business Risk of Remote user Proxy – Poc 
Successfully migrated 150+ projects from external and off shore vendors to Vodafone shared services 
Oversaw transfer of Global service desk operation comprising of 250 seats from Hungary to Vodafone 
Supervised transition of major project ALPHA comprising 25+ work streams to Vodafone 
Migrated 35+ VLANs with 8000 Firewall rules from Firewall Security Module to Fortigate FG1500D appliance
Administered transfer of 1000 seats from ITPL to GTP site within the stipulated timelines given by senior stakeholders
Significantly reduced annual costs with development of Citrix Virtual Desktop Infrastructure for 700 seats
Achieved reduction in operating expenditures in Microsoft licensing by USD 140k
Secured virtual desktop infrastructure benefits worth USD 450k
Pioneered the development and setup of Vodafone's own Cisco AnyConnect Virtual private network solution

Oversaw strategic alignment of VSSI Network with Hub and Spoke topology & Network Refresh
Supervised alignment to Vodafone Group standard w.r.t Network security in terms of multiple solutions including DLP & PROXY solutions, CyberArk solution, SmartSeat solution
Critical application monitoring solutions via HP BPM, Tufin & Tripwire solutions, NetBrain solutions for Network Monitoring & Automation

Pre Sales Support & Migration Management
Designed Contact Center Technology in addition to facilitating development of new sites
Built technology solution with budgetary per seat pricing & due-diligence for new business/opportunities 
Oversaw Request For Proposals' responses along with devising pricing inputs leading to closure of client deals 
Implemented migration projects comprising 650+ seats from desktops to secured PC for availing recurring benefits 
Designed & independently managed the migration of a leading US-based media process with seats worth 650+
Championed the migration of ll Center PBX system from Alcatel 4400 to Avaya G3Si
Cost Optimization & Stakeholder Management
Collaborated with multiple vendors & clients to facilitate setting up of entire center with all integration 
Deployed OpenSource platforms & CTI integrations to deliver quantifiable benefits for business verticals & clients 
Formulated cost effective bills of materials by designing business requirement-based technology solutions like ACD, Dialer, IVR, blended solution for Inbound/Outbound IVR & WFM tools such as IEX & Bluepumpkin 
Developed complete service offering via deployment of the Pricing model, operating model & value proposition
Client Relationship Management
Liaised with key stakeholders & 15+ clients to identify performance issues & conduct research for possible solutions 
Played a pivotal role in the establishment of contact center solutions for CESC & Spencer's
Directed the setting up of 380+ seats for Australian-based Telecom client's Offshore contact center
Oversaw the expansion of Contact Center solution comprising of 220+ seats for a leading Australian Media client
Key Achievements
Successfully organized Technology Due Diligence for a Joint Venture with ECM
Executed technology assessments by exploring technological assets for filtering aspects to run the contact center 
Independently designed the setup voice & back-office process for a US-based BFSI client in Manila with 550+ seats 
Designed end-to-end LAN and Enterprise Servers like DNS, DHCP & Microsoft SCCM for Desktop Management Service

EDUCATION

Enter text here..

Use this IT Head & Solutions Architect
Resume Sample to

Create Your Resume Now!

Free IT Head & Solutions Architect Resume Sample [2020]

Use this IT Head & Solutions Architect Resume Sample to

Use this IT Head & Solutions Architect
Resume Sample to