Free Senior Technical Services Expert Resume Sample [2020]

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Updated on: 2022-10-11

21+ years experienced Senior Technical Services Professional with a track record of spearheading diverse teams to champion clinical applications of technical services across diverse domains. Adept at collaborating with external & internal stakeholders to process business requirements for conceptualizing & delivering technical solutions. Proficient in deploying scientific research & analysis to scrutinize industry-based trends and initiate technological & professional Innovation. Armed with an extensive techno-managerial experience for executing mission-critical projects. Proven expertise in mentoring young professionals and providing them with hands-on training to enhance long-term organizational performance. 

• Clinical Applications • Medical Equipment Servicing • High-End Technologies • Teaching & Technical Services 
• Scientific Research & Analysis • Stakeholder Management • Project Management • Business Development 
• Biomedical Engineering Consultancy • Training Modules & Programs • SME Training & Mentoring 
• Leadership & Team Management • Monitoring & Evaluation 

High Performance Teams & High Impact Presentation | Dale Carnegie
Embedded System using C/C++ | DSCE | Nov ‘04
Teraklin Liver Dialysis (MARS) Service Training | Germany | Sep ‘02
LISA Hlolmium – Yag surgical Laser Service Training | Germany | Sep ‘02
Dornier Holmium Laser Service Training | Germany | Sep ‘02
Dornier Nd | Yag Surgical Laser Service Training | Oct ‘00
Dornier Compact | Alpha Lithotripter Service Training | Feb ‘98
Dornier Compact – S | Lithotripter Service Training | Aug ‘97

PROFESSIONAL EXPERIENCE

Leadership & Team Management
Spearheading a team of ~26 to direct administration of the Training & Education and Technical Services departments
Leading the Field Technical Services Engineers Team of ~17 to service a huge installation base & achieve 94% uptime
Generated revenues of USD ~6.3 mn from services & in-house repair of 1700 units in FY ‘18
Stakeholder Management & Strategic Alliances
Coordinating with the Marketing & Sales Force Effectiveness Team to design commercial learning programs like ‘K2P’
Liaising with medical institutes to deliver live surgical demonstrations of Medtronic technologies for visiting surgeons
Collaborating with labs in institutes like Johns Hopkins & MSR Labs for conducting cadaver-based training programs
Forging alliances with surgeons’ societies like ASSI to conduct ‘Spine Outreach Program’ in tier-2 cities 
Training, Mentoring & Development 
Designing & implementing external training programs like Visiting Surgeon Program, Fellowships & Proctorships
Developed & executed synergy training programs by combining the technologies of different BUs
Formulating end-to-end training modules right from basic Orthopedic Trauma Business to Intra OP Nerve Monitoring
Initiating monthly online quizzes for internal employees across BUs to facilitate continuous knowledge management
Key Accomplishments
Supervised 350+training programs consisting of 500+training days to train 7k+ participants within 2 years
Designed & launched new joiner’s kits comprising product information, training stage schedule & study material
Envisioned & built the training department for RTG Consulting constituting of 6 BUs pertaining to different fields
On-boarded & trained7+ SMEs for catering to the internal & external training needs of the team members

Spearheaded a team of 8 members while directly reporting to Business Manager of NT & ENT
Training Programs & Technological Enhancements
Designed & executed ‘Care & Maintenance’ quarterly training programs for junior surgeons, nurses & technicians
Achieved certification from Midas Institute, Texas for conducting training & certifications for neurosurgeons
Oversaw conduction of extensive Highspeed drilling training programs spanning specialties like Spine & Orthopaedics
Coordinating with the team to map & analyse the utility of high-end technologies like Navigation & Nerve Monitoring
Professional Innovations & Mentoring
Single-handedly initiated Service Depot activity & gradually built a team of Depot Engineers across 10+ cities 
Envisioned & built a team of Clinical Applications specialists to facilitate procedures utilizing high-end technologies
Developed a hands-on course for 350+ young ENT surgeons on Powered Debriding by using Sheep head
On-boarded & trained Field Service Engineers to fulfil field service requirements for enhancing customer satisfaction
Key Achievements
Conducted certification training programs for ~3k neurosurgeons as per the Midas High speed drilling system
Championed the training & mentoring of 300+ Channel Partner engineers & Field Service engineers
Received ‘Long Term Incentive’ Award as a recognition for exceptional professional contribution, ‘10
Achieved 45% growth in drills business by conducting Midasrex hands-on workshops in Cranial & Spine specialties

Played a pivotal role in technology transfer & in establishing the manufacturing unit
Supervised the technical evaluation of multiple foreign companies for ensuring unhindered OEM supply

Achieved an all-time high uptime of medical equipments in the entire South US region of 93%
Envisioned & trained a service team to oversee maintenance of medical equipment & generated revenues of USD~1M
Played an instrumental role in preparing service protocols & monitoring service activities of high-end medical equipment

Achieved an all-time high uptime of medical equipments in the entire South US region of 93%
Envisioned & trained a service team to oversee maintenance of medical equipment & generated revenues of USD~1M
Played an instrumental role in preparing service protocols & monitoring service activities of high-end medical equipment

EDUCATION

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Free Senior Technical Services Expert Resume Sample [2020]

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