Question Overview: This question is designed to gauge the applicant's ability to lead others. As an account manager, you will be managing a team of sales representatives. You want to hire someone who can motivate their team and guide them to success.
Sample Answer: I've been a leader on my softball team for the last three years. I've been able to motivate my teammates and guide them to victory.
Question Overview: This question is designed to test the applicant's knowledge of probability. The law of probability is a mathematical formula that determines the likelihood of an event occurring. It is used in statistics and gambling.
Sample Answer: The law of probability states that the more times an event occurs, the more likely it will occur again. For example, if you flip a coin ten times and it lands on heads each time, it's more likely that it will land on heads the eleventh time.
Question Overview: This question is used to determine if the applicant is interested in the position. If they are not, they may be less likely to perform well.
Sample Answer: I'm ready to start as soon as possible.
Question Overview: This question is designed to determine if your applicant is familiar with your company and its products. It will also help you identify if they have done their research on the position and company.
Sample Answer: I know that Google is a leader in online search. I also know that Google has a reputation for innovation and quality. I'm excited to learn more about the company and its products.
Question Overview: This question is designed to identify if the applicant is aware of their own weaknesses and can demonstrate how they are working to improve them. It's important that your account manager is honest about their shortcomings. If they are not aware of them, they won't be able to improve.
Sample Answer: I'm not always punctual. I'm working on improving my time management skills.
Question Overview: Relocation is a common requirement for account managers. If your candidate is unwilling to move, they may not be the right fit for your company.
Sample Answer: I'm willing to relocate if it's in the best interest of my career.
Question Overview: This question will help you to understand what your applicant expects from the position. They should be able to demonstrate that they have a clear understanding of the job description and what is expected of them.
Sample Answer: I'm looking for a position where I can use my skills to help your company grow. I want to contribute to your success.
Question Overview: This question will help you determine if your candidate is a good fit for your company. You want to hire someone who has the same values and goals as your organization.
Sample Answer: I want a company that is stable and one that I can grow with. I want a company that is willing to invest in me and my career.
Question Overview: This question will help you determine if your applicant has the drive to succeed. They should be able to demonstrate that they have a history of success. This can be in the form of a promotion, a new account or a new skill.
Sample Answer: I was promoted to account manager after only six months on the job. I was able to exceed my sales quota by 20%.
Question Overview: An account manager will need to be able to establish and maintain relationships with clients. They will need to be able to contact them and meet with them on a regular basis. This question will help you determine if your candidate has the interpersonal skills to build and maintain relationships with clients.
Sample Answer: I'll contact them by phone and email. I'll also meet with them in person when possible.
Question Overview: This question will help you determine if your applicant is a good fit for your company. You want to hire someone who is interested in your company and the position. If they are not, they may not be as motivated to work hard for you.
Sample Answer: I'm interested in the position because I like the idea of working with a team. I'm also interested in the products and services that your company offers.
Question Overview: As an account manager, you will be dealing with clients who may not be happy with the price of your products or services. Your candidate should be able to demonstrate that they are empathetic and willing to work with clients to find an agreeable solution. They should also be able to demonstrate that they can help your company retain clients by finding ways to reduce costs or increase value.
Sample Answer: I would listen to the client's concerns and try to understand their point of view. Then, I'd explain how our company offers value and why we charge what we do. I'd also ask if there was anything we could do to make them happier with our service.
Question Overview: An account manager will be competing with other companies for clients. They should be able to demonstrate that they are able to work with others and that they can collaborate with other departments to increase revenue.
Sample Answer: I'm a team player. I enjoy working with others and I'm willing to share my ideas.
Question Overview: A good leader is someone who has the ability to motivate and inspire others to achieve a common goal. They should be able to effectively communicate with others and have a vision for the future. A good leader will also be able to delegate tasks and responsibilities to their team members.
Sample Answer: A good leader is someone who can inspire others to work together toward a common goal. They should be able to communicate effectively with their team members and delegate tasks in a way that is beneficial for the group.
Question Overview: This question is designed to find out why your applicant wants to work for your company. It's important that they have a genuine interest in your business and the position. If they can't explain why they're interested in the job, it may be a sign that they're not really interested in the position.
Sample Answer: I'm interested in your company because I've heard great things about it. I'd like to work for a company with a reputation for excellence.
Question Overview: This question will help you understand how your applicant handles situations where they are required to take action without the approval of their manager. As an account manager, your candidate will be required to take initiative and make decisions on their own. They should be able to demonstrate that they can make sound decisions without the input of their manager.
Sample Answer: I had to attend a meeting with a client who was unhappy with our service. I took the initiative to resolve the issue without the approval of my manager.
Question Overview: This question is designed to see how your candidate will handle a stressful situation. You want to hire an account manager who can remain calm and focused in the face of adversity. They should be able to demonstrate that they can work with others to resolve problems and learn from mistakes.
Sample Answer: I would ask my colleague what happened and how we could prevent it from happening again.
Question Overview: A good account manager will be able to end a call gracefully if the client is not interested in purchasing your product or service. They will be able to do this without offending the client and without appearing desperate. A great candidate will also be able to demonstrate that they are able to handle rejection with grace and professionalism.
Sample Answer: I thank the client for their time and wish them well. I also let them know that I am available if they have any questions or concerns.
Question Overview: This question is designed to see how your candidate will handle conflict. As an account manager, they will be working with a team of individuals. They must be able to express their opinions without alienating others. They should be able to work with others and not be afraid to voice their opinion when necessary.
Sample Answer: I would voice my opinion in a respectful manner. I would also explain why I disagree and suggest a solution.