Top Delivery Driver Interview Questions with Example Answers [2022]

Question Overview: This question gives you a chance to see how the candidate responds to a difficult situation. You can learn how they handle angry customers, and you can also see if they are able to be polite and respectful even when they are dealing with a difficult person.

Sample Answer: I once had a customer who was upset because she had not received her package on time. I apologized for the delay and offered her a discount on her next order.

What the interviewer is looking for:
• - The ability to remain calm and polite
• - The ability to resolve issues
• - The ability to find solutions

Question Overview: This question is a great way to see how the candidate thinks about customer service. You can learn if they have a good understanding of what it means to be polite, helpful and respectful.

Sample Answer: I think customer service means being polite and respectful to customers. I always try to be as helpful as possible.

What the interviewer is looking for:
• - A desire to make customers happy
• - A focus on the customer's needs
• - A willingness to go above and beyond

Question Overview: This is a very basic question, but it is important to make sure the candidate knows their own name. You can also use this question to see if they are willing to be polite and respectful to you.

Sample Answer: My name is Jane Smith.

What the interviewer is looking for:
• - A willingness to be polite
• - Respect for the interviewer

Question Overview: This question lets you see how flexible the driver is. You may want to know if they are available during certain hours or if they can work weekends. This question also lets you know if they are willing to work overtime or if they have a lot of other commitments that would make it difficult for them to work for you.

Sample Answer: I am available from 9 a.m. to 5 p.m. Monday through Friday.

What the interviewer is looking for:
• - Availability during the hours you need
• - Flexibility in scheduling
• - A willingness to work overtime

Question Overview: This question is a great way to see if the candidate is aware of the basic parts of a car. You can also ask them about how they would handle a situation where they need to fix a problem with their vehicle. This question can also help you to see if they are mechanically inclined and if they would be able to fix their own vehicle.

Sample Answer: I know that the oil filter is located under the hood and that it helps to lubricate the engine.

What the interviewer is looking for:
• - Knowledge of basic car parts
• - Ability to fix their own vehicle

Question Overview: This question is a standard interview question that helps you to figure out if the driver is currently employed. You can also use it to figure out how long they have been driving. It is important to know how long they have been doing this job because it can help you to figure out if they are experienced enough for the position.

Sample Answer: I was working as a delivery driver for a local business about six months ago.

What the interviewer is looking for:
• - The length of time since the last job
• - The length of time they have been driving

Question Overview: This question is a standard interview question that helps you to see how the candidate will fit into your company. You can learn if they are honest, if they are a hard worker, or if they are able to work well with others.

Sample Answer: I am a hard worker who always tries to do my best.

What the interviewer is looking for:
• - Honesty
• - Hard work
• - Teamwork

Question Overview: This question lets you see how flexible the candidate is. You can also see if they are willing to work odd hours or if they have a specific schedule that they need to follow.

Sample Answer: I can start as soon as possible.

What the interviewer is looking for:
• - A willingness to work on weekends
• - A flexible schedule
• - An understanding of the importance of punctuality

Question Overview: This question helps you to see how the driver views your company. They should have researched your company enough to have some reasons for why they chose you over other companies. How the driver decides to answer this question lets you know whether they can phrase things discreetly, so it can help you see how they would react in a tricky customer service situation where they need to be polite.

Sample Answer: I want to work for your company because I appreciate the opportunity to have a flexible work schedule, and I enjoy driving.

What the interviewer is looking for:
• - Knowledge about what makes your company stand out
• - An answer that is more than just about money
• - Interest in the job

Question Overview: This is a standard question that you should ask in every interview. Though the driver may not have a specific number in mind, they should be able to give you a range of what they would expect. You can also use this question to figure out if the driver is willing to negotiate their salary.

Sample Answer: I would expect to make $40,000 a year.

What the interviewer is looking for:
• - A range of salary expectations
• - A willingness to negotiate

Question Overview: This is a great question to ask because it lets you see if the driver is able to handle the pressure of dealing with difficult customers. You can also see if they are able to remain calm and polite in a stressful situation.

Sample Answer: I once had a customer who was very rude when I arrived at their home. I was able to remain calm and explain that I could not leave until they signed for their package.

What the interviewer is looking for:
• - The ability to remain calm in a difficult situation
• - The ability to remain polite with a customer
• - The ability to handle unexpected situations

Question Overview: This question lets you see if the candidate has a clean driving record. You can also learn if they are honest about their mistakes or if they try to lie to you about their past.

Sample Answer: I received one ticket for speeding last year. I now try to drive more carefully to avoid getting another ticket.

What the interviewer is looking for:
• - A clean driving record
• - Honesty about any tickets
• - Information about how the driver avoids future incidents

Question Overview: This question is a great way to see how the driver thinks about their work. You can learn if they are motivated by money or if they are more interested in the job itself. The answer can also help you to see if the driver is willing to go above and beyond for the company.

Sample Answer: I want to do a good job because I enjoy helping people.

What the interviewer is looking for:
• - A desire to do a good job
• - A willingness to work hard
• - A desire to help others

Question Overview: This question helps you to figure out if the driver is capable of handling the vehicles you have available. You can also see if they have any experience with the type of vehicle you are hiring for.

Sample Answer: I have been licensed for a Class B truck, which is the largest vehicle I have driven.

What the interviewer is looking for:
• - The ability to handle different types of vehicles
• - Experience with the vehicle you are hiring for

Question Overview: This question lets you see how the candidate would handle a situation where they are responsible for something that is not their fault. You can see if they would be able to stay calm and find a solution or if they would just give up and leave.

Sample Answer: I would apologize to the customer and ask them if there was anything I could do to make it up to them.

What the interviewer is looking for:
• - The ability to stay calm
• - A desire to find a solution
• - A willingness to apologize

Question Overview: This question lets you see how the candidate would handle a situation where they have to deal with a customer who is upset. You can learn how they would handle the situation and if they are willing to go the extra mile to make sure the customer is satisfied.

Sample Answer: I would apologize for any inconvenience and ask what I could do to fix the problem.

What the interviewer is looking for:
• - An ability to remain calm
• - A willingness to go above and beyond
• - A desire to make sure the customer is satisfied

Question Overview: If your company delivers by bike, you want to know if the driver is physically capable of riding a bike. You also want to know if they have experience riding a bike. This question lets you see if they are willing to do whatever it takes to get the job done.

Sample Answer: I have ridden a bike before, but I am not very experienced. I would be happy to learn how to ride one for work.

What the interviewer is looking for:
• - A willingness to ride a bike
• - Experience riding bikes
• - Physical fitness

Question Overview: This question helps you to see how the candidate deals with conflict. It is important that the driver is able to work well with others, so you want to know how they handle disagreements. You can also learn about how they handle pressure and stress.

Sample Answer: I once disagreed with a coworker about how we should handle a customer's complaint. I was able to calmly explain my point of view, and we were able to come up with a solution that satisfied both of us.

What the interviewer is looking for:
• - The ability to resolve disagreements without getting angry
• - The ability to work with others
• - The ability to remain calm under pressure

Question Overview: This question gives you a chance to see how the candidate thinks about their own abilities. You can get a sense of whether they are confident in their skills or if they are humble and willing to learn.

Sample Answer: I have a lot of experience driving, and I am very good at following directions. I am also very good at multitasking.

What the interviewer is looking for:
• - Confidence in their own abilities
• - A desire to learn more
• - A willingness to work hard