Top Pharmacy Technician Interview Questions with Example Answers [2022]

Prepare for your Pharmacy Technician interview by going through these most asked Pharmacy Technician interview questions. Additionally, get access to sample answers and interviewer's expectations.

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  • Question: How do you deal with pressure or upset customers?
  • Question Overview: This is a good question to ask because it shows how the pharmacy technician handles stressful situations. The ideal candidate will be able to identify the source of the pressure and explain how they deal with it. They should also be able to explain how they make sure that the customer is satisfied with the outcome of the situation.

    Sample Answer: I acknowledge the long wait, apologize to the customer and tell them that it is our goal to serve them safely, respectfully and efficiently.

      What the interviewer is looking for:
    • - Ability to identify the source of pressure
    • - Skills at communicating in a calm way
    • - Knowledge of how to diffuse tense situations

  • Question: How do you handle working in a busy work environment?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to work in a fast-paced environment. It also shows their ability to work independently and their ability to prioritize tasks.

    Sample Answer: I am able to work independently and prioritize tasks by using my time wisely. I make sure that I have all of the necessary information before I begin working on a task. I also make sure that I have all of the necessary tools before I begin working on a task.

      What the interviewer is looking for:
    • - Ability to work independently
    • - Ability to prioritize tasks
    • - List of skills used to complete tasks

  • Question: What do you know about CVS as a company?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's knowledge of the company they are applying to work for. The ideal candidate will be able to name one or two things they know about the company and explain why they are important.

    Sample Answer: I know that CVS is one of the largest pharmacy chains in the country and that it is dedicated to providing quality care to its customers.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to explain why the information is important

  • Question: What is the minimum number of hours you can work per week?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's availability and flexibility. The ideal candidate will be able to work the hours that are required by the business and will be able to work a minimum number of hours per week.

    Sample Answer: I can work a minimum of 20 hours per week.

      What the interviewer is looking for:
    • - Number of hours available
    • - Flexibility in working hours
    • - Availability during certain times of the day

  • Question: How do you handle multitasking?
  • Question Overview: This is a good question because it shows the pharmacy technician's ability to work in a fast-paced environment. It also demonstrates their ability to prioritize tasks and their efficiency at completing them. The ideal candidate can explain how they handle multitasking and how they make sure that all tasks are completed on time.

    Sample Answer: I make sure that I have all the necessary information before I begin working on a task. I prioritize my tasks and make sure that I complete them in order of importance.

      What the interviewer is looking for:
    • - Description of the situation
    • - List of actions taken
    • - Steps taken to prevent similar errors in the future

  • Question: Have you ever had to deal with a customer yelling at you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to handle stressful situations. It also shows their ability to remain calm and focused in a tense situation. The ideal candidate will be able to demonstrate their ability to remain calm and focused in a tense situation.

    Sample Answer: When a customer became frustrated about the wait time, I calmly explained that we were short-staffed and apologized for the delay.

      What the interviewer is looking for:
    • - Description of the situation
    • - Skills at remaining calm
    • - List of actions taken

  • Question: What quality can speak about you for this company?
  • Question Overview: This is a good question to ask because it gives the pharmacy technician a chance to show off their knowledge of the company and their interest in working for it. The ideal candidate will be able to name one or two qualities that are important for working in the company and explain why they are critical.

    Sample Answer: I know that this company values its employees and provides them with opportunities for growth and development.

      What the interviewer is looking for:
    • - Knowledge of the company
    • - Ability to identify the most important qualities
    • - Explanation of why they are important

  • Question: How would you react when a customer verbally abuses you?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to remain calm and professional in a difficult situation. It also shows their ability to keep their composure and not become defensive or angry.

    Sample Answer: I would listen carefully to what the customer is saying and then explain that I am there to help them. I would then ask them if they would like me to contact a supervisor or manager.

      What the interviewer is looking for:
    • - Ability to remain calm
    • - Ability to remain professional
    • - List of actions taken to resolve the situation

  • Question: How would you handle a customer who is angry?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to communicate with others in a calm and professional manner. The ideal candidate will be able to identify the customer's concerns, explain the situation and offer a solution.

    Sample Answer: I would listen to the customer's concerns and then explain that we are doing everything we can to ensure that they get their medication as quickly as possible.

      What the interviewer is looking for:
    • - Ability to identify the customer's concerns
    • - Ability to explain the situation in a clear and concise manner
    • - Ability to offer a solution

  • Question: Tell me about yourself, what were your grades in school?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's level of commitment to their education. The ideal candidate will be able to list their grades and explain how they were able to achieve them.

    Sample Answer: I was an excellent student in high school and college. I was able to achieve these grades by studying hard and taking advantage of every opportunity to learn.

      What the interviewer is looking for:
    • - List of grades
    • - Explanation of how they achieved the grades
    • - Skills that they used to achieve the grades

  • Question: Are you licensed and/or certified?
  • Question Overview: This is a good question to ask because it shows that you are concerned about the pharmacy technician's ability to perform the job. It also shows that you are aware of the legal requirements for pharmacy technicians in your state.

    Sample Answer: I am certified as a pharmacy technician by the National Healthcareer Association and licensed by the state of California.

      What the interviewer is looking for:
    • - List of certifications
    • - List of licenses
    • - Explanation of why they are important

  • Question: Tell me a time when you disagreed with your supervisor or manager and how did you respond?
  • Question Overview: This question is designed to see how the pharmacy technician responds to authority. It is important for the pharmacy technician to be able to work well with their supervisor and manager. The ideal candidate will be able to explain how they handled the situation and what they learned from it.

    Sample Answer: I disagreed with my supervisor when she asked me to do something that I felt was unsafe. I explained why I felt it was unsafe and she agreed with me.

      What the interviewer is looking for:
    • - Ability to explain a disagreement
    • - Ability to work with authority figures
    • - List of actions taken

  • Question: If you could be any animal, what would it be and why?
  • Question Overview: This is a fun question to ask because it gives the pharmacy technician candidate a chance to show their creativity and personality. It also gives you a chance to see how they think on their feet and how they respond to a question that is not directly related to the job.

    Sample Answer: I would be a dolphin because they are intelligent, playful and friendly.

      What the interviewer is looking for:
    • - Description of the animal
    • - Why they chose that animal
    • - How the animal relates to their personality

  • Question: What are your goals?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's desire to grow and develop their skills. The ideal candidate will be able to identify one or two goals and explain how they plan to achieve them.

    Sample Answer: I plan to get certified as a pharmacy technician and then pursue a degree in pharmacy.

      What the interviewer is looking for:
    • - One or two goals
    • - Explanation of how they plan to achieve their goals

  • Question: How do you prioritize your tasks?
  • Question Overview: This question is helpful because it gives the pharmacy technician a chance to demonstrate their ability to work independently and prioritize tasks in order to maximize their productivity. The ideal candidate can explain how they prioritize tasks and why they choose to do it that way.

    Sample Answer: I prioritize my tasks by the time frame in which they need to be completed. I also prioritize by the importance of the task.

      What the interviewer is looking for:
    • - Description of their process for prioritizing tasks
    • - Explanation of why they prioritize the way they do

  • Question: What is a time when you were given a difficult task and how did you go about completing it?
  • Question Overview: This is a good question to ask because it shows the pharmacy technician's ability to work independently and their ability to complete tasks in a timely manner. The ideal candidate can demonstrate their ability to prioritize tasks, work efficiently and meet deadlines.

    Sample Answer: I was given a difficult task of organizing and filing all of the pharmacy's records. I organized the files by date and then by type of record.

      What the interviewer is looking for:
    • - Description of the task
    • - Description of the situation
    • - Description of their actions

  • Question: How well are you with learning new things?
  • Question Overview: This is a good question to ask because it shows how the pharmacy technician will react to new situations and how well they can learn new tasks. The ideal candidate will be able to describe a time when they had to learn something new and how they handled it.

    Sample Answer: I am very good at learning new things. I have learned how to use several different types of computer systems and software programs.

      What the interviewer is looking for:
    • - Description of the situation
    • - Skills at learning new things
    • - Ability to adapt to change

  • Question: What does CVS stand for?
  • Question Overview: This is a good question because it shows the pharmacy technician's knowledge of the company's history and its values. The ideal candidate will be able to explain the meaning of CVS and how it relates to the company's mission.

    Sample Answer: CVS stands for Consumer Value Stores. It was founded in Lowell, Massachusetts in 1963 by Melville Shavelson.

      What the interviewer is looking for:
    • - Knowledge of the company's history
    • - Ability to explain the company's values

  • Question: Why did you choose to apply for Walgreens?
  • Question Overview: This question is good to ask because it shows the pharmacy technician's interest in your company. It also gives you a chance to learn more about their career goals and how they see their role at Walgreens. The ideal candidate will be able to explain why they are interested in working for Walgreens and what they hope to achieve during their time with the company.

    Sample Answer: I chose to apply for Walgreens because I have always been interested in the health care industry. I am looking forward to working as a pharmacy technician and learning more about the profession.

      What the interviewer is looking for:
    • - Description of Walgreens
    • - Description of the pharmacy technician's role
    • - Their goals for the future

  • Question: What's your area of study?
  • Question Overview: You should ask this question because it shows whether or not the pharmacy technician is interested in continuing their education. The ideal candidate will be able to name their area of study and explain why they chose it.

    Sample Answer: I am studying to become a certified pharmacy technician. I chose this field because I enjoy working with people and I am interested in the medical field.

      What the interviewer is looking for:
    • - Name of the area of study
    • - Explanation of why the candidate chose that area