Question Overview: This question is used to determine the customer service skills of the applicant. The candidate should be able to recall a specific situation and provide details about how they handled it. The interviewer will be able to assess the applicant's ability to handle conflict and their communication skills.
Sample Answer: I was working at a store that was very busy. A customer came in and was upset because they had been waiting for a long time. I apologized and told them that I would help them right away. I was able to quickly help them and they left the store satisfied.
Question Overview: This question is used to determine the applicant's knowledge of good management skills. The applicant should be able to discuss the positive characteristics of their previous manager and how they were able to lead their team. The interviewer will be able to assess the applicant's ability to work in a team environment and their ability to follow instructions.
Sample Answer: My previous manager was very organized and was able to lead our team through difficult situations. He was always willing to help us when we needed it.
Question Overview: This question is used to determine the applicant's knowledge of customer service. The candidate should be able to explain the importance of customer service and how it relates to the company. The interviewer will also be able to determine if the applicant has a good understanding of the company's mission and values.
Sample Answer: Good customer service is when a customer feels that they were treated fairly and that their needs were met.
Question Overview: This is a question to determine the physical strength of the applicant. The interviewer will want to know if the candidate is capable of lifting heavy items and if they are able to lift them properly. The applicant should be able to lift at least 50 pounds.
Sample Answer: I am able to lift 50 pounds.
Question Overview: This question is used to determine the applicant's conflict management skills. The candidate should display their ability to remain calm and respectful. They should never raise their voice or use profanity. The response should highlight their ability to listen to the customer and understand their concerns.
Sample Answer: I would listen to their concerns and try to understand what they are upset about. I would then apologize for any inconvenience and offer them a solution.
Question Overview: This question is used to determine the availability of the applicant for work. The interviewer will want to know if the applicant is available for full-time work or if they are only available during certain times of the week. This question will also help the interviewer determine if the applicant has other obligations that may interfere with their work schedule.
Sample Answer: I am available any time during the week and on weekends.
Question Overview: This question is used to determine the applicant's work ethic. The candidate should be able to explain how they will complete their tasks and if they are willing to work overtime. The response will show if the applicant is willing to go above and beyond to ensure that the job is done.
Sample Answer: I'm comfortable working late when the job is done. I would make sure that all of my tasks were completed before I left for the day.
Question Overview: This question is used to determine the applicant's knowledge of the current trends in the retail industry. The interviewer will be able to assess the applicant's fashion sense and their ability to follow trends. This question will also give the interviewer a chance to see if the applicant is aware of new products that are being offered in the store.
Sample Answer: The trend for this season is bright colors and bold patterns.
Question Overview: This question is used to determine the strengths and weaknesses of the applicant. The interviewer will be able to determine if the applicant is honest about their abilities and if they are confident in their skills. The applicant should highlight their strengths that are relevant to the position and that they are willing to improve upon their weaknesses.
Sample Answer: My strengths include my ability to work with customers and my strong math skills. I am willing to improve upon my time management skills.
Question Overview: This question is used to determine how well the applicant will work with others. The candidate should highlight their ability to work with others and how they handle stressful situations. The response should demonstrate their ability to work with others and their ability to resolve conflicts.
Sample Answer: I had a co-worker that I didn't get along with. We were both very competitive and would often argue over who was doing more work. I learned that it was important to communicate my feelings and concerns to my co-worker.
Question Overview: This question is used to determine the applicant's interests outside of work. The interviewer wants to know if the applicant will be a good fit for the company. The answer should be positive and relate to the company's values. The interviewer will also want to know if the applicant has any hobbies that may interfere with their work.
Sample Answer: I like to spend time with my family and friends. I also enjoy reading and playing sports.
Question Overview: This question is used to determine the applicant's ability to work under pressure. The candidate should be able to provide a situation in which they had to complete a task in a short amount of time. They should also be able to explain how they were able to complete the task and the quality of their work.
Sample Answer: I had to create a presentation for my boss that was due the next day. I had very little time to complete it, but I was able to finish it on time and it was very well received by my boss.
Question Overview: This question is used to determine the applicant's availability and flexibility. The interviewer will be able to determine if the applicant is willing to work different shifts and days. The applicant should be aware of the business's needs and be able to work with the store manager to create a schedule that works for both parties.
Sample Answer: I am available any day of the week and I am willing to work overtime if needed.
Question Overview: This question is used to determine how the applicant will work with others. The candidate should demonstrate their ability to work as a team and communicate with others. The response should highlight their ability to listen to others and their willingness to help.
Sample Answer: I have worked on several projects in school where I had to work with others. I was able to listen to their ideas and incorporate them into my own.
Question Overview: This is a common question to ask in an interview. The applicant should be able to discuss the benefits of working for the company and how they would be a valuable asset. The candidate should also discuss their reasons for wanting to work for the company and what makes them excited about the position.
Sample Answer: I would choose to work here because I believe that I would be able to grow in this position. I have been interested in retail for a long time, and I am excited about the opportunity to work with you.
Question Overview: This question is used to determine the applicant's reaction to a stressful situation. The candidate should have a plan to handle this type of situation and know when to ask for assistance. The response should demonstrate their ability to remain calm and assess the situation.
Sample Answer: I would call for an ambulance and make sure the customer was comfortable. I would also make sure that my co-workers were aware of the situation.
Question Overview: This question is used to determine the applicant's knowledge of the company and their ability to work as a team. The candidate should be able to discuss their strengths and how they will contribute to the team. The interviewer will be able to assess the applicant's communication skills and how they will fit into the corporate culture.
Sample Answer: I have a lot of experience in customer service and I know that our customers are our number one priority. I am a hard worker and I am always willing to learn new things.
Question Overview: The interviewer wants to know why the applicant is interested in the position. The applicant should be able to explain how their skills and experience will benefit the company. The response should also include how they will be able to contribute to the team and what they hope to gain from the job.
Sample Answer: I have a lot of experience working with customers and I am very good at problem solving. I would like to use my skills to help your business grow.
Question Overview: This question is used to determine the applicant's understanding of the concept of efficiency. The candidate should be able to explain how they will use their time to complete tasks and how they will prioritize their work. The response should also include the importance of following company procedures and policies.
Sample Answer: Efficiency means completing tasks quickly and with the least amount of effort. I would complete my tasks in a timely manner and follow procedures to ensure that I am working efficiently.