Top Technical Support Interview Questions with Example Answers [2022]

Question Overview: This question can help you determine if the applicant is within the age range you're looking for.

Sample Answer: I'm 27 years old.

What the interviewer is looking for:
• - The candidate is within the age range you're looking for
• - The candidate is honest about their age
• - The candidate is mature for their age

Question Overview: This question helps you learn about the applicant's professional growth and development.

Sample Answer: My biggest accomplishment was creating a new troubleshooting process for our company. It was a big project that required me to work with several different departments. I had to do a lot of research and testing to make sure the process was effective and efficient.

What the interviewer is looking for:
• - The candidate has a solid professional growth record
• - The candidate has a track record of solving problems
• - The candidate has a track record of working well with others

Question Overview: This question helps you understand the applicant's career ambitions and goals.

Sample Answer: My long term goal is to become a senior technical support engineer. I'm working towards this by gaining more experience and continuing my education. I want to be able to provide the best possible support for your customers.

What the interviewer is looking for:
• - The candidate has a clear vision for their future
• - The candidate has a plan to achieve their goals
• - The candidate is willing to work hard to achieve their goals

Question Overview: This question helps you understand the applicant's motivations.

Sample Answer: I want to work with you because I've been a customer of your company for years. I love your products and the way they make my life easier. I've also been following your company's mission and initiatives, and I feel like I can really contribute to those efforts.

What the interviewer is looking for:
• - The candidate is interested in your company
• - The candidate is excited about the work your company does
• - The candidate has researched your company and its products

Question Overview: This question helps you learn about the applicant's strengths and weaknesses.

Sample Answer: I'm a quick learner and I'm always willing to take on new challenges. I'm also a great communicator and I can work well with others. My weakness is that I can get a little too focused on work sometimes.

What the interviewer is looking for:
• - The candidate lists strengths that are relevant to the job
• - The candidate is honest about their weaknesses
• - The candidate shows a willingness to improve

Question Overview: This question can help you determine how much research the applicant has done on your company.

Sample Answer: I know that you're a global company with a focus on customer service. I've read about your products and services, and I've seen the work you do with charities. I'm impressed by the work you do to make life easier for people.

What the interviewer is looking for:
• - The candidate has done their homework
• - The candidate is interested in your company
• - The candidate is familiar with your company's products and services

Question Overview: This question is a good way to see how well the applicant can troubleshoot and problem solve.

Sample Answer: First, I would gather info and facts from the customer. Then I would identify and verify the issue. Next, I would try common quick fixes. If that's not successful, I would use additional resources to research the issue. Once a solution is found, I would perform appropriate repairs or replacement if necessary. After the solution is implemented, I would test thoroughly to ensure everything is OK.

What the interviewer is looking for:
• - The candidate goes through the troubleshooting process correctly (from fact gathering and diagnosis to solutions)
• - The candidate has a thorough yet adaptable troubleshooting process
• - The candidate emphasizes solving customer needs as quickly and effectively as possible

Question Overview: This question helps you understand how the applicant handles conflict.

Sample Answer: I would try to understand why the customer is angry. I would also apologize for any inconvenience caused. I would then try to find out what I could do to help the customer. If the customer is still angry, I would ask them to contact me again after some time has passed.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they can resolve conflict in a positive way
• - The candidate shows they can learn from mistakes

Question Overview: This question can help you learn how the applicant handles conflict and difficult situations.

Sample Answer: I always try to remain calm and professional. I listen to the customer's concerns and try to understand their point of view. I also try to empathize with them. I take a collaborative approach to problem solving. I like to work with customers to come up with a solution that works for everyone.

What the interviewer is looking for:
• - The candidate shows they can remain calm and professional
• - The candidate shows they have good communication skills
• - The candidate shows they can work with others to resolve issues

Question Overview: This question helps you understand the applicant's motivations and expectations.

Sample Answer: I want to work for a call center because I love helping people. I'm excited about the opportunity to work with a team of people who are passionate about customer service. I'm also excited about the opportunity to learn new things every day.

What the interviewer is looking for:
• - The candidate has a passion for customer service
• - The candidate is willing to work in a fast-paced environment
• - The candidate wants to work in a team-oriented environment

Question Overview: This question is designed to learn about the applicant's attendance record.

Sample Answer: I've never missed a day of work. I'm very reliable and dedicated to my job. I've learned that showing up on time and being reliable is the best way to gain the trust and respect of my coworkers.

What the interviewer is looking for:
• - The candidate has a good attendance record
• - The candidate has a good reason for any absences
• - The candidate shows they can be counted on to show up for work

Question Overview: This question helps you learn more about the applicant's confidence in their abilities.

Sample Answer: I feel that I'm the best candidate for this position because I have a passion for customer service. I'm a team player and I'm always willing to go the extra mile for my customers. I'm also very familiar with Zendesk and other customer support tools.

What the interviewer is looking for:
• - The candidate is confident in their abilities
• - The candidate is able to explain why they are the best candidate
• - The candidate is able to describe how they will contribute to the company

Question Overview: This question is a classic interview question that tests your knowledge of finance.

Sample Answer: A debit card is a card that allows you to spend money that you don't have. For example, if you have $100 in your bank account, and you use a debit card to buy $100 worth of groceries, you will immediately be charged $100. A credit card allows you to spend money that you don't have yet. For example, if you have $100 in your bank account, and you use a credit card to buy $100 worth of groceries, you will not be charged until the end of the month.

What the interviewer is looking for:
• - The candidate knows the difference between debit and credit
• - The candidate can articulate the difference between debit and credit
• - The candidate can explain the difference between debit and credit in a way that is easy to understand

Question Overview: This question is designed to see how the candidate thinks about the company's financials.

Sample Answer: I would choose higher AR because it's a better indicator of future business. Higher AP can be misleading because it doesn't take into account the time value of money.

What the interviewer is looking for:
• - The candidate understands the importance of both AP and AR
• - The candidate shows a good understanding of how each metric is calculated
• - The candidate can prioritize between AP and AR

Question Overview: This question tests the applicant's knowledge of basic networking concepts.

Sample Answer: Domain Name System (DNS) is a service that translates domain names into IP addresses. For example, when you type google.com into your browser, your computer contacts DNS to find out the IP address for that domain name.

What the interviewer is looking for:
• - The candidate has a basic understanding of how the Internet works
• - The candidate knows how to explain DNS in simple terms
• - The candidate has a basic understanding of how DNS works

Question Overview: This question tests the applicant's knowledge of networking and customer support.

Sample Answer: I would first check to see if the customer has a router. If they do, I would connect to the router and forward the port. If they don't have a router, I would set up a virtual router on my computer and forward the port through that.

What the interviewer is looking for:
• - The candidate has a thorough understanding of port forwarding
• - The candidate can explain the process in detail
• - The candidate can troubleshoot and resolve issues related to port forwarding

Question Overview: This question is designed to measure the applicant's commitment to the job.

Sample Answer: I'm planning on staying in Sutherland for at least a year. I'm looking for a long-term position that will allow me to grow and develop my skills.

What the interviewer is looking for:
• - The candidate has a long-term perspective
• - The candidate shows a willingness to relocate
• - The candidate is willing to relocate for the right job

Question Overview: This question tests the applicant's knowledge of computer hardware.

Sample Answer: A computer has 8 IRQ's. Answer Description: This question tests the applicant's knowledge of computer hardware.

What the interviewer is looking for:
• - The candidate knows the correct answer
• - The candidate shows they have a strong understanding of computer hardware
• - The candidate demonstrates they have a good memory

Question Overview: This question is a good way to gauge the candidate's technical knowledge.

Sample Answer: I would first try restarting the app. If that didn't work, I would try restarting my iPhone. If that didn't work, I would try uninstalling and reinstalling the app. If that didn't work, I would contact customer support.

What the interviewer is looking for:
• - The candidate knows how to troubleshoot common issues
• - The candidate is able to explain the troubleshooting process
• - The candidate is able to explain how they would solve the issue

Question Overview: This question helps you understand the applicant's work ethic.

Sample Answer: I usually work around 40 hours per week. I like to keep my weekends free for family time.

What the interviewer is looking for:
• - The candidate shows a willingness to work hard
• - The candidate shows a good work-life balance
• - The candidate shows a good work ethic