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Free Senior Business Consultant Resume Sample [2022]

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    6+ years experienced & result-oriented consultant skilled in business & market analysis, problem solving, achieving process excellence, program management, liaising & team management primarily in business & technology consulting. Possesses a diverse experience of working in the USA & India across multiple engagements & delivering stellar results. Skilled at requirement gathering & business analysis to implement business strategies. Provides leadership & training to ensure that teams perform to the best of their abilities. Adept at carrying out business development to secure multi million dollar projects.
    • Problem Solving • Market Analysis • Business Analysis • Process Excellence • Program Management • Business Development • Business Reporting • High Impact Presentations • Liaising • Coordination • Leadership • Team Management
    • ‘Customer Excellence Certificate’ for exceptional performance in business analysis, Senior Business Consultant
    • 5 “Victory badges” in 3 years for exceptional consulting performance
    • 3 “Customer Excellence Certificates” for contributions to legacy modernization program
    • 2 “Feather in the Cap” award for outstanding contributions in project delivery
    • Best Editor, Wipro – Hartford Newsletter, ’15
    • Dale Carnegie Certification for High Impact Presentations
    • ESI - Requirements Elicitation/ Business Requirements Documentation training & certification
    • Project Management Training by Talent Transformation Department of Wipro
    • LEAN & AGILE training conducted by CHRD Wipro
    • SAP Business Objects | QC – Quality Center | TOAD for Oracle | Rational Requisite Pro | JIRA | Power Messaging
    • Advanced Visio | INS 21 & INS 23 qualified – Insurance Certifications by AICPCU
    • Qualified member of Institute of Actuaries of US | MSCRM - Microsoft Customer Relationship Management Product
    • KANA - Functional Administration & Knowledge Authoring
    PROFESSIONAL EXPERIENCE
      Business Development & Business Process Excellence
      • Won 12 business proposals from multiple clients for Positronix LLP, resulting in $ 14 M worth of total business
      • Spearheaded the $ 40 M legacy modernization program to transform personal lines CSR systems to KANA based CRM
      • Achieved a 15-minute reduction in call time from 30 min to 15 minutes & reduced the total cost of ownership by $ 6.3 M
      • Identified the gap between user stories & development documentation & introduced data dictionary to bridge the gap
      • Documented 100+ user stories on the KANA case management tool using JIRA; updated project portal with documentation
      Business Analysis
      • Led a team of 5 consultants to make 250+ assessments of the client’s business strategies
      • Analyzed business portfolio, process workflows & business inefficiency & new business opportunities
      • 120 of 250 assessments were implemented to lean down the client’s system
      • Assisted the client to analyze current system behavior & evaluate the impact of proposed solutions
      Program Management
      • Designed the requirement gathering & consumption process for the program
      • Spearheaded the entire requirement management process from project kick-off followed by drafting, reviewing & tracking project plan to ensure that missing deadlines or risks are identified; responsible for managing the entire piece
        Engagement: Solve the problem of low retention rate for one of top 10 US insurance groups & assist in moving forward towards Property business’ digital journey
        • Increased the Personal Property product sale of the client by 16% & retention rate by 4%
        Program Management
        • Managed the IHQ project end-to-end, from consulting to IT delivery based on the concept of cross-selling
        • Defined solutions & created specifications based on bundle product capabilities & the required functionality
        • Successfully delivered a viable cross sell platform across 46 US states, achieving $ 4.5 M in revenue for Positronix
        Requirements Elicitation & Validation
        • Led a team of 3 Consultants to understand business requirements & translate them into detailed functional requirements
        • Formulated a 400+ page long detailed requirements specification for 3 phases of the project including
        • Use case analysis, functional story boards, UI Design, etc. & validated requirements with State manuals & Rate manuals
        Market Analysis/Research
        • Established & maintained road map for the application based on rollout vision & feedback from the market
        • Conducted gap analysis, analyzed & defined new features to be incorporated
        Cross Functional Coordination
        • Organized multiple sessions with SMEs & the technical team to clarify & prioritize requirements effectively
        • Directed the application development team to comprehensively understand the requirements
        • Liaised with testing team to ensure complete coverage of requirements & developed demo models of critical functionality
        • Played key role in Reverse Knowledge Transfer to the Zed domain team
          • Executed analysis for 40+ user stories & handled documentation of High level business requirement
          • Developed proficiency with Agile & Distributed Agile Processes, Iteration planning & Scrum methodology of software dev.
          • Employed the Requirements Traceability Matrix & Story Cards Modeling for effective Project Management
          • Trained a team of 30 personnel on Agile principles
            Engagement: Creating a single point CRM application for the world’s top 5 insurance groups for Underwriters & Risk Engineers
            • Audited 400+ project requirements against 8 client specified checklists to ensure complete compliance
            • Identified 300+ queries & concerns relating to BRS & discussed with the client for quick resolution
            • Conducted impact analysis, prepared approach notes & business documentation to plan & minimize risk
            • Modelled 120 business scenarios & successfully reviewed 4000+ Test Scenarios & Test Cases
            • Created & dispatched Weekly & Monthly Status reports to all stakeholders to enable effective tracking of business
            • Led a team of 7 test associates & trained 7 team members on the MSCRM product
            • Accomplished $ 2 M savings for the client by leaning down risk assessment process using a more responsive approach
            • Presented the business case to the client’s CTO for using MSCRM product to put their Risk Engineering reporting on MSCRM
            EDUCATION
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