Free Senior Project Manager & Product Expert Resume Sample [2022]
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14+ years experienced Senior Project Manager & Product Specialist with a track record of leading cross-functional teams to effectively manage multi-million dollar portfolios & successfully execute IT Infrastructure projects. Certified PMP & Prince 2 Professional adept at spearheading end-to-end migration initiatives, SCCM/Middleware support & Application Packaging. Proficient in liaising with multiple stakeholders & senior leadership to optimize processes, facilitate sound decision-making & deliver compelling business value to clients.
• Portfolio Management • Middleware Support & EUC Cloud • Automation & Process Optimization • Strategic Planning
• Client Relationship Management • Product/Application Management • Mentoring, Training & Development
• Risk Management & Quality Assurance • Audits & Compliance • Vendor/Stakeholder Management
• Project Management & Delivery • Cross-functional Team Leadership • Migration • IT Infrastructure Management
- Prince 2 Foundation Training |‘16
- Hadoop Administration & Data Analyst | ‘16
- Leadership Skills Development |‘13
- Project Management Professional | ‘12
- SQL Database Administration Best Practices | Microsoft, ‘12
- Change Base Application Migration Training | Dell
- ITIL V 3.0 Training | ‘11
- Intro to VB Scripting with PERL |‘09
- Cisco Certified Network Administrator | ‘03
- Hardware Course | ‘00
- Mindtree Certified Project Manager (MCPM) | ‘00
- Microsoft Certified Professional (MCP) | ‘00
- Graduate Applied Project in IT | ‘98
PROFESSIONAL EXPERIENCE
Portfolio Management & Project Delivery
- Leading 43 Engineers to manage a USD 1.7m portfolio & render support for UNIX, WebSphere, Web Logic, Tibco/MQ across:
- SCCM, MAC/Windows Support/Packaging, Manhattan application infrastructure, 0365 Migration, Middleware Support
- Formulating team-specific project plans to provide accurate status to TLs & Project Schedulers regarding project milestones
- Directing resource allocation, capacity planning, project scheduling & execution, risk management, mitigation, etc.
- Designing and implementing Jamf Clustered Architecture and recommending AWS suggestions for distribution points
Audits, Compliances & O365 Migration
- Conducting quarterly audits of SCCM & JAMF infra & aligning departmental processes with best practices & statutory norms
- Overseeing O365 maintenance & support for 5 stages of migration & conditional access designed for MAC infrastructure
- Assuming complete charge of planning & executing O365 migration, Assessment, Discovery, design & migration schedule
- Achieving global certification & liaising with SPOCs & director-level leadership to ensure consistent service delivery
Key Achievements
- Facilitated migration of Cameron PoC to Cameron Global valued at USD 1.6M & Adidas worth USD 4M
- Invented SuperMDM - a combination of Jamf Agent & MDM to ensure rapid deployment for high-speed device management
- Executed 6 consulting projects without deviation & trained 140+ engineers on multiple end-user computing technologies
- Consistently achieved 96% SLA for Incident Management, 90% SLA in change management & 95% in Service requests
- Migrated 30,000+ users from traditional email box version to O365 & resolved 15,000+ issues w.r.t primary devices & space
- Achieved 94% SCCM & infrastructure availability, ensured zero escalations & consistently maintained a CSAT of 6/8
- Processed 30+ RFPs, managed 60% GM & <11% attrition across all projects & analyzed ticketing inflow to fix 100+ tickets
- Led automation by executing 100+ SQL queries & VB/Power shell scripts to save 150 hours or 2 manpower efforts/month
- Prepared 30+ Best practices/Standard documentation/proposal templates to save 340 hours or 3 manpower efforts/month
- Led a cross-functional team of 16+ to direct application release management, performance reporting & operations strategy
- Steered migration & deployment on Citrix Platform & chaired weekly Delivery Optimization meetings to boost performance
- Led multiple teams to ensure effective data gathering across US & liaised with UK vendors to smoothen VMware migration
Key Achievements
- Created proposals in T&M & fixed model and effectively delivered 1200+ campaign line items & 60+ campaigns
- Migrated 200 applications to VDI environment & streamlined application release management as an evergreen process
- Received the Citizen Award for the year ‘12–‘13 in addition to receiving the Role Model Manager for the Year Award ‘12–‘13
- Led 11 Engineers to deploy Prince 2 methodologies & direct Application Compatibility, Application Migration & Packaging
- Supervised end-to-end lifecycle of multitenant projects, from conceptualization to implementation & successful delivery
- Interfaced with senior leadership to define client infrastructure requirements, track projects & design risk/mitigation plans
- Led 15 offshore/onshore engineers to formulate strategic plans & supervise resource planning, allocation & management
- Deployed ITIL processes & developed project status tracking reports to ensure continuous improvement & monitor risks
- Created incident analysis reports & liaised with the IT Service Provider to deploy Fishbone practices & reduce 55% of tickets
- Coordinated with the Transition Director to create a management framework for ensuring sustainable transition
- Led 4 Packaging engineers to oversee technical verification & validation of banking applications & subsystem modules
- Generated reports to disseminate project documentation including Technical Project Plan, Security Risk Assessment, etc.
- Overcame challenges of customization & processing numerous running files for Bloomberg & Humming Bird applications
- Executed ANZ desktop migration valued at USD 118K & independently designed & conducted 15+ training session/year
- Led a team of 24 to supervise packages delivery in accordance with SLAs & generate daily service status updates for clients
- Identified process-related/technical gaps and brainstormed with the client to conceptualize & implement better initiatives
- Created monthly reports, analyzed monthly trends & coordinated with application teams for rolling out emergency releases
- Led all QA initiatives, deployed Orca to optimize packaging & created documentation for Dot Net, COM & DCOM packages
- Created 210+ complex market data applications for Application Packaging to reduce manual & administrative effort
- Customized & defined standard Organizational Change Management (OCM) approach, methodologies and delivery channels
- Championed HP-to-Wipro knowledge transfer to stabilize service within 3 months & reduce lot incidents from the 3rd month
- Configured SAP GUI 6.3/DR on Sun Solaris platform & appointed as SPOC for Knowledge Gathering (KA) for Wipro service
- Front Office: Project Plan, MS Excel, PowerPoint, Word, Outlook, Dreamweaver, Visio, Business Objects, Lotus Notes
- Database/Servers: MySQL, SQL Server, Oracle, MS Access, IIS 4.0, Tomcat/Apache
- OS & Tools: Windows Vista, Win XP/2000/2003/2008/2012, DOS, WinNT, Win9x, Win3.1, UNIX/Linux, Admin Studio, SCCM, TNG Unicenter, Wise Packaging Studio, IBM Lotus Domino
EDUCATION
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Our resume experts have created this Senior Project Manager & Product Expert resume
sample after extensive research in their respective domain. You
can use the above Senior Project Manager & Product Expert resume example to directly
create your resume!
