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Free IT Head & Solutions Architect Resume Sample [2022]

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    26+ years experienced IT Head & Solutions Architect with a track record of leading teams to conceptualize & deliver IT solutions across diverse industries. Proficient in deploying Contact Center Technologies for global back office services. Adept at scrutinizing existing market trends to boost business development. Proven expertise in handling migrations & transitions of all volumes using in-depth knowledge of network administration & data management. Highly skilled in liaising with key stakeholders to deliver compelling business values to clients.
    • Project & Process Management • IT Solutions Delivery • Pre-Sales Support • Vendor & Stakeholder Management
    • IT Infra Solution Design • FM Service Management • Incident Management • Client Servicing • Business Development
    • Compliance & Operations Support • Configuration & Troubleshooting • Team Management • Solution Architecture
    • AVAYA: G3Si/G3R System Release 11/13 | S8710 Media Servers CMS | G3Si S8710 VOIP | AES 3.0 | Audix Voice Mail
    • NORTEL: Passport 7480 PCR 5.2 .3 | Passport 7480 Data via ILS/Virtual Router | VRRP & OSPF
    • Open Source -based ASTERISK IP PBX & its related solutions such as Vicidial-based Dialers, IVR & Call recorders
    • Alcatel: 7270 MSC (TDM & FR) | 4400 PBX System | New Bridge 3600 (TDM & FR)
    • NICE: Voice/Screen Logger | Storage Center | VOIP Logger
    • Cisco: Switching & Routing | Security | LAN/WAN | Wi-Fi | Video & Voice
    PROFESSIONAL EXPERIENCE
      • Spearheading a team of 7 as a SPOC & acquainting them with necessary updates to achieve organisational goals
      Business Development & Operations Support
      • Mapping & identifying new market opportunities & providing guidance for taking appropriate steps
      • Overseeing operations & implementation of plans in addition to managing human & financial resources
      • Developing effective strategies based on IT design, Network & guidelines provided by Vodafone Group Services UK
      • Overseeing operations to render pre-sales support & for identifying IT scope of work by providing necessary inputs
      • Facilitating organic growth & enriching customer experience by deploying Design Thinking framework
      • Mitigating risks & vulnerabilities w.r.t IT network by deploying new Tripwire Vulnerability Management Solution
      IT Support & Process Optimisation
      • Administered activities pertaining to all off-shoring of back office & voice services to the company
      • Rendering support for comprehensive AI platform Amelia as a solution to the Web chat help desk
      • Administering IT budgets worth up to USD ~20 mn w.r.t IT deployment, infrastructure and network security
      • Overseeing transition from plan-driven Waterfall approach to solution-driven Agile approach
      • Supervising automation of International Customer Operations by deploying Blueprism Robotics Process
      • Streamlining the process & technology framework with necessary knowledge & inputs to enhance the overall value
      Infrastructure Design & Solution
      • Strategising Vodafone Internal IT Projects & covering process along with managing file integrity for financial services
      • Administering technology supporting new transition projects to on-shore or from incumbent partners to Vodafone
      • Initiating International Customer Operations Process Automation or RPA using BluePrisum in US, UK & Canada
      • Playing an instrumental role in the ongoing Tufin Network Security Policy Management Solution
      • Modifying cloud computing by processing Edge cloud server data processing resulting in optimised imaging
      Project Management & Client Servicing
      • Enhancing customer experience via Voice Call Recording Solution KnoahSoft at Customer Operations, Los Angeles
      • Liaising with key stakeholder in Design and Delivery of CyberArk Previlged Session Manager for VSSI and Symantec Enduser DLP solution
      • Acted as SPOC for IT Networks & successfully migrated entire traffic across all Vodafone centers
      • Ensured seamless migration of Operations along with a major cost avoidance of USD 250k capex
      Key Achievements
      • Designed Network Devices for automatic Network Backup to achieve savings w.r.t time
      • Completed Point of Concept on Remote Web Filtering solution to meet Business Risk of Remote user Proxy – Poc
      • Successfully migrated 150+ projects from external and off shore vendors to Vodafone shared services
      • Oversaw transfer of Global service desk operation comprising of 250 seats from Hungary to Vodafone
      • Supervised transition of major project ALPHA comprising 25+ work streams to Vodafone
      • Migrated 35+ VLANs with 8000 Firewall rules from Firewall Security Module to Fortigate FG1500D appliance
      • Administered transfer of 1000 seats from ITPL to GTP site within the stipulated timelines given by senior stakeholders
      • Significantly reduced annual costs with development of Citrix Virtual Desktop Infrastructure for 700 seats
      • Achieved reduction in operating expenditures in Microsoft licensing by USD 140k
      • Secured virtual desktop infrastructure benefits worth USD 450k
      • Pioneered the development and setup of Vodafone's own Cisco AnyConnect Virtual private network solution
        • Oversaw strategic alignment of VSSI Network with Hub and Spoke topology & Network Refresh
        • Supervised alignment to Vodafone Group standard w.r.t Network security in terms of multiple solutions including DLP & PROXY solutions, CyberArk solution, SmartSeat solution
        • Critical application monitoring solutions via HP BPM, Tufin & Tripwire solutions, NetBrain solutions for Network Monitoring & Automation
          Pre Sales Support & Migration Management
          • Designed Contact Center Technology in addition to facilitating development of new sites
          • Built technology solution with budgetary per seat pricing & due-diligence for new business/opportunities
          • Oversaw Request For Proposals' responses along with devising pricing inputs leading to closure of client deals
          • Implemented migration projects comprising 650+ seats from desktops to secured PC for availing recurring benefits
          • Designed & independently managed the migration of a leading US-based media process with seats worth 650+
          • Championed the migration of ll Center PBX system from Alcatel 4400 to Avaya G3Si
          Cost Optimization & Stakeholder Management
          • Collaborated with multiple vendors & clients to facilitate setting up of entire center with all integration
          • Deployed OpenSource platforms & CTI integrations to deliver quantifiable benefits for business verticals & clients
          • Formulated cost effective bills of materials by designing business requirement-based technology solutions like ACD, Dialer, IVR, blended solution for Inbound/Outbound IVR & WFM tools such as IEX & Bluepumpkin
          • Developed complete service offering via deployment of the Pricing model, operating model & value proposition
          Client Relationship Management
          • Liaised with key stakeholders & 15+ clients to identify performance issues & conduct research for possible solutions
          • Played a pivotal role in the establishment of contact center solutions for CESC & Spencer's
          • Directed the setting up of 380+ seats for Australian-based Telecom client's Offshore contact center
          • Oversaw the expansion of Contact Center solution comprising of 220+ seats for a leading Australian Media client
          Key Achievements
          • Successfully organized Technology Due Diligence for a Joint Venture with ECM
          • Executed technology assessments by exploring technological assets for filtering aspects to run the contact center
          • Independently designed the setup voice & back-office process for a US-based BFSI client in Manila with 550+ seats
          • Designed end-to-end LAN and Enterprise Servers like DNS, DHCP & Microsoft SCCM for Desktop Management Service
          EDUCATION
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