Customer Service Resume: Sample and Free Template [2020]
Use these Customer Service Representative Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Customer Service Representative resume templates. Explore them below.
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Managed the day to date operations of a busy office, including scheduling appointments and answering phones
Managed the daily operation of a trailer with over $100,000 in sales
Managed a high-volume of incoming and outgoing calls, including answering customer inquiries and providing information on products, prices,.
Managed multiple projects, including the development of a comprehensive marketing plan, and the implementation of a comprehensive sales plan
Managed up to 10 employees in a busy retail environment, including scheduling and training
Managed high call volumes, handled customer inquiries and resolved issues
Managed and maintained a portfolio of accounts
Managed the day -to end processing of customer orders, including the preparation and delivery of orders to various customers
Managed multiple projects, and assisted in the implementation of several new products and services
Managed call volume of 60 calls, providing accurate and timely resolution to complex customer service inquiries
Managed over 50+ customers per shift, ensuring that their needs were addressed
Managed up to 50+ customers per call; handled all customer service related issues
Managed calls effectively and in a professional
Managed and directed the reception area, greeting customers as they enter the store
Managed the reception area in a neat and professional
Managed all incoming and in-coming customer service requests
Managed over 100 employees in a fast-pace retail environment, ensuring that customer needs were consistently met
Managed staff, training new hires
Assisted with the processing of applications for credit cards and checking accounts
Assisted in the preparation of invosive and non -solicited sales proposals
Assisted the customers with their questions and problems, answered any concerns they may have had, and provided information on the product
Assisted patients with questions andor problems regarding the billing, claims and payment process
Assisted guests with any questions, problems andor requests in person or on the phone
Assisted driver with delivery of trailers to customer
Assisted agents with their claims and billing questions, as needed
Assisted warehouse with shipping and inventory management, including tracking of shipments and inventory control
Assisted residents with their daily living activities, including helping with meals and feeding as necessary
Assisted on the floor with customers and helped to maintain a clean work area
Assisted with the development of a comprehensive customer support and service plan
Assisted with the creation of a database for tracking and updating of all incoming orders
Assisted call center with escalated issues, and assisted in the resolution of customer issues
Assisted and directed clients to their destinations, assisted with the preparation of their meals
Assisted and directed clients in the proper application of their personal and business banking accounts
Assisted call center representatives with customer inquiries and problems regarding billing, technical assistance or product information
Assisted all departments with orders
Assisted students with registration for online courses, including Microsoft Office (word, PowerPoint), Adobe Photoshop and Microsoft Excel
Assisted engineers with the construction of residential and business units in the San Antonio area
Assisted mechanics with any repairs and maintenance needed to maintain the vehicles
Assisted in the creation of a new customer database and created an Excel spreadsheet to assist in the creation of a customer database
Assisted the customer with purchases and returns, assisted the customer with questions and problems
Assisted patients with billing inquiries and payment plans, processed payments for medical insurance
Assisted callers with their account information
Assisted members with their questions and concerns, processed credit card transactions
Assisted callers with their orders, and answered phones
Provided accurate and timely resolution of all inquiries, concerns and complaints
Provided a friendly and courtial service to all guests
Provided accurate and timely resolution to customers
Provided quality assurance and customer support for all Air conditioning customers
Provided superior Customer service to customers, and assisted in the selection of products and service
Provided support to the sales and customer experience team by answering questions and providing information on products, pricing plans and services
Provided detailed customer information to the general manager and other departments
Provided high level of customer support to customers and associates by answering questions, resolving complaints and providing information on procedures or policy
Provided excellent and timely resolution to customers inquiries, questions and concerns in a professional manner
Provided customers with a positive and courtful service to ensure their business was successful
Provided assistance to customer with orders and inquiries regarding the company's products
Provided information and resolved problems for patients, providers or staff
Provided accurate and timely customer feedback to management regarding service, product and quality issues
Provided a friendly and helpful attitude to all guests in a fast paced restaurant
Provided outstanding and friendly Customer Services to customers in a timely manner
Provided superior guest services by providing a positive shopping and experience
Provided excellent and courty care to all guests in a fast-paced and stressful environment
Provided support to the medical insurance companies and patients in the billing process
Provided accurate and timely customer support
Provided a high-volume of customer support in an extremely busy retail environment
Provided a high-volume of in store and on-line sales support to the customer
Provided friendly customer services and resolved all customers' problems
Provided feedback to the sales force on customer satisfaction, product quality and service
Verified that information in the customer service queue system match information in the customer service ticket system
Verified customers information and provided assistance with inquiries, concerns or complaints
Verified all information for the customers and entered into computer database
Verified customers information and resolved any problems they might be facing
Verified and recorded the contents of inventory loads against purchase orders
Verified and processed all new claims for the insurance department
Verified accuracy of customer's information and processed credit cards
Verified correct insurance coverage for customers
Assist in the development of a computer system for the purpose of providing information to customers
Assist customer with questions, complaints and concerns; Maintained a positive attitude; Maintaining cleanliness of work areas and store
Assist and advise clients on the proper care of products and services
Assist individuals with questions regarding the company
Assist in the installation of Air conditioning systems
Assist clients with questions, complaints and concerns about the store
Assist call center representatives with questions andor issues concerning customer accounts
Assist in the development of a new filing and organization system for the office
Assist Customers with questions regarding products, pricing and services
Performed inventory control and maintained a safe working area by following safety procedures and policies
Performed research and prepared documents for the preparation of reports and presentations
Performed duties as a customer support representative for the following Assisted with customer service issues, and maintained a clean work area
Provide support to the Sales and Marketing departments by performing data analysis and reporting
Processed payments and maintained customer accounts, including credit cards and checks
Processed loan payments and maintained a clean work area, including the cash drawer
Processed a high influx of in-person and over the phone customer calls
Processed shipments and prepared daily work schedules for up to 30 employees
Processed and maintained a variety of customer transactions
Processed and resolved complaints regarding products, service or personnel
Processed all incoming and received faxes
Processed shipments and returns; Assisted in the management of warehouse stock; Process and maintained inventory records
Maintained accurate and complete records of patient information, complaints and comments
Maintained clean and organized work environment, assisted with customer complaints and questions
Maintained friendly and customer-oriented
Maintained excellent communication with customers and employees, maintained a positive attitude with coworkers and management, maintained a positive attitude with coworkers and managers
Maintained database of over 100 sales leads and maintained a high level of accuracy
Maintained accurate and up keep of the office's computer system
Maintained up to 100+ customers daily
Maintained contact with all levels of the company to provide accurate and timely responses
Maintained an excellent record of accuracy and efficiency, consistently achieving high levels of customer retention and satisfaction
Maintained daily logs of customer inquiries and complaints in a high volume call centers
Maintained high level of confidentiality, and provided customer assistance in a professional, courty-free and efficient way
Maintained composure and professionalism in a fast pace work enviroments
Maintained office and client database for the purpose of providing information to clients and vendors
Maintained accurate records of customer inquiries, complaints and billing
Maintained a clean and orderly office environment, answered incoming calls and transferred to proper departments, assisted with client accounts and billing inquiries
Maintained knowledge of store inventory and sales floor stock; Responsibilities include Assisted customers with purchases; Handling cash and checks
Maintained high standards of excellence in customer satisfaction and call center productivity, while consistently achieving high call center metrics
Maintained all records of patient's care and progress in the hospital, including vital statistics and test results
Maintained excellent communication with the customers and employees, answered questions regarding the store and products, assisted customers with their needs and questions
Answered telephone inquiries and directed call to the proper staff
Answered incoming customer service emails
Answered incoming phone call from clients and employees regarding payroll
Answered calls from members and provided assistance with their questions
Answered customers' inquiries and provided information on products or services, and took appropriate actions to correct customer problems
Answered multiple phone line systems and directed call to proper department, scheduled appointments and meetings
Answered questions regarding the products and services
Answered calls from members and customers regarding account issues with their wireless devices
Licensed in the State of Texas to handle all customer inquiries and complaints in a professional manner
Process payments and returns; Maintained a high degree of customer relations
Process returns and refunds; Maintained accurate inventory of all products
Handled calls from potential customers and provided them with the information they needed to make a decision on the right vehicle for their business
Handled large volume of calls and inquiries from patients
Handled multiple tasks and responsibilities simultaneously, while providing quality patient care
Handled over 200+ customer inquiries per month regarding account balances, billing issues and service requests
Handled multiple tasks at a high pace, and always met deadlines
Handled a high influx of inbound and outgoing phone calls, providing quality support to customers and associates
Handled heavy phone calls from homeowners and builders regarding the status of home inspections
Perform data analysis and provide solutions to customer
Perform duties in a fast paced environment
Reviewed and resolved customer issues in a courtial and professional
Reviewed and approved credit card applications for accuracy and completions, processed customer transactions
Prepared, maintained and updated all required documentation for the E-Verification process
Prepared all orders for delivery and maintained a high standard of customer service during peak rush hours
Prepared paperwork for the truck to go off and load the trailer
Prepared documents for shipping, maintained records of all outgoing and incoming shipments
Prepared sales orders and invosices for payment, processed credit card transactions and handled customer complaints
Prepared daily, quarterly reports and correspondence for managers, directors of staff and other department heads
Prepared reports and maintained spread sheet for the company and its employees
Prepared paperwork for shipments and handled incoming calls, emails
Prepared purchase order and shipping labels for all orders received and shipped
Prepared a wide array of documents for the office and customers
Prepared detailed reports and analyses of customer inquiries
Prepared all invos, payments and credit card receipts
Prepared daily reports for the sales department, and processed credit applications for customers
Prepared monthly sales and service report, processed customer transactions
Prepared patient charts for upcoming procedures, assisted with the preparation of charts for next days procedures
Manage front end of warehouse Managed all aspects for the front office Assisted customers with all their banking transactions, deposits
Developed a rapport with customers to provide quality customer care and resolved all their complaints
Developed spread sheets for clients to track progress and follow up
Developed rapport with clients, answered inquiries and provided product knowledge
Developed sales and service plans for customers, maintained inventory and ordered supplies
Developed strong customer service skills by assisting with the sale of new and existing products
Developed, implemented and maintained a positive customer experience by greeting and assisting clients, responding to customer questions and requests in a timely manner
Developed highly effective interpersonal skills with all customer service
Developed highly effective communication skills with all callers, both internal and
Developed excellent rapport with customers and provided them the highest quality of service possible
Developed processes and systems for improving accuracy, productivity
Developed sales and customer service strategies
Developed a great relationship with clients and customers to help maintain a positive and professional image
Developed, maintained and enhanced a database of all incoming and outgoing calls for the entire company
Developed highly effective communication & customer relationship skills through interaction with customers, colleagues and vendors
Developed highly effective interpersonal and customer rapport with call centers
Developed spread sheets for each location to keep inventory up-dated
Developed Excel spreadsheet to organize and maintain all orders received from customers
Developed effective customer relations to generate loyal customers through prompt and courtey service
Developed reputation for being detail orientate and resourcefully handled
Developed and implemented a system to track all new and existing customer service calls
Developed an effective and productive customer service team by properly coaching and training employees
Developed an understanding of the business and its products to provide a better understanding of the customer
Developed, implemented and monitored customer service policies, goals & initiatives to improve sales, customer satisfaction and the company brand
Developed relationships with clients to provide exceptional customer care, which increased client satisfaction
Developed highly empathic customer rapport
Developed an Excel spread that allowed me to easily enter data into the computer
Developed sales strategies to achieve company goals, and met or exceed customer expectations
Developed interpersonal skills by listening to customers and giving feedback
Check to ensure all customer inquiries and concerns have a positive impact on the business
Reviewed applications and made sure all required documents are in place
Reviewed daily reports to ensure accuracy and completions of customer orders
Reviewed insurance policies to determine if a claim is in default
Reviewed insurance policies to determine if a policy was in compliance with state and federal laws
Reviewed new and renewal accounts to determine the extent of customer's credit and establish a payment plan
Reviewed and approved daily work flow for the Customer Care team
Reviewed customers accounts and charges to ensure that the customers were billed correctly, and if not refunding the account
Reviewed applications and determined the best course of correction to ensure the customer's needs and expectations were being exceeded
Reviewed credit applications for customers and verified that all necessary documents were in the customer files
Reviewed the customer information and credit card statements to verify the accuracy of their account
Reviewed client accounts and processed payment arrangements, maintained accurate account records and resolved customer inquiries
Reviewed billing and payment transactions to verify that information in the computer system is accurate and complete
Reviewed and resolved all customers' service or technical complaints
Reviewed claims for eligibility and benefits
Reviewed, analyzed and reported on all incoming orders
Reviewed customers' credit and financial statements to evaluate the credit worth of customers and to determine whether a particular product meet the customer needs
Reviewed the customer orders and entered them into the database
Reviewed the work of other employees to check for quality and accuracy of work
Reviewed orders and made corrections as needed to meet the customer needs and expectations
Reviewed client's insurance policy to determine if the coverage is in accordance with company guidelines
Obtain and record information about customers' vehicles
Obtained and recorded all required information for shipping and delivery of packages
Obtained all customer and employee data
Obtained information about applicants and their financial resources to help customers select the correct vehicle for them
Obtained customers orders by answering simple question, expeditering requests and resolving problems
Obtained 100 percent accuracy of customer orders and resolved any discrepancies
Obtained and maintained a list of all trailers and equipment
Obtained accurate and timely data from customers to assist in resolving customer complaints
Obtained necessary information from customer to complete loan applications and processed payments, including verification of income and credit
Contacted customers to provide status of their account
Completed all sales and service contracts for assigned account(es).
Completed a weekly inspection checklist to insure that trailers are in proper working order
Completed phone surveys and provided customer support for the purpose of providing information about products and services
Completed various forms of customer orders
Completed orders for the customer
Completed weekly and daily tasks for the Customer Support Department to ensure that customers were provided with the highest levels of quality customer care
Completed the daily tasks of running a register and making sure the customers were taken to their tables
Completed multiple projects for the EDI department, such as creating and maintaining spread sheets, updating customer accounts
Contacted new and current customers to explain products, services and promotions
Contacted clients to confirm appointments and obtain information for future reference
Contacted clients to discuss their accounts and determine the most efficient way to complete their account
Contacted patients to confirm appointments and collect payments for their prescriptions
Contacted various vendors to obtain information on pricing and delivery
Contacted vendors and suppliers to obtain quotes for products and service
Contacted existing and prospective customer to explain products features and solicit orders
Contacted clients to discuss and clarify issues with insurance, billing or claims status
Contacted potential clients to set up a meeting with the owner of their business
Contacted insurance carriers to confirm and update policyholders
Contacted all potential new clients to schedule and coordinate installation of new or additional plumbing equipment
Contacted customers to provide feedback on products and service
Contacted new and current customer to discuss their concerns with the appropriate sales person
Contacted clients to confirm delivery times and pick up dates
Contacted prospective customers by mail or telephone to provide product information and solicit orders
Contacted insurance companies to get authorizations for services rendered
Contacted customer to schedule service appointment
Contacted vendors and suppliers to obtain missing or incorrect orders
Contacted providers to obtain additional medical information, and explained the benefits of various plans
Contacted insurance companies to resolve claim issues
Created a positive customer experience by greeting and acknowledging each customers
Created daily reports for the warehouse and assisted in inventory management
Created a friendly, helpful atmosphere for all customer interaction and ensured that the store remained clean and presentables
Created schedules for all technicians to be on site and dispatched technicians to the correct technician
Created and maintained a spreadsheet of all supplies and inventory
Created, maintained and tracked the medical claim process for all members of the Medicare and Medicaid Insurance Plans
Created an environment of high quality customer satisfaction through prompt and accurate processing of transactions
Created the first incentive reward plan for all sales reps
Created spreadsheets to organize and track sales
Served over 200 customer accounts
Served multiple clients in a busy call- center
Served on the call team for a large customer support call center
Served a wide array of administrative and customer-service tasks to resolve client issues
Served various customer needs
Served as a customer advocate and liaison between the company, customer service representatives
Served in a fast pace, high stress call volume environment; handled customer issues and complaints
Served the needs of a busy family-oriented office
Served up to 50 guests daily, and provided exceptional customer care to all guest
Scheduled, directed and managed the activities of employees in a retail environment to ensure efficient and effective operation of the business
Coordinated with customers to provide accurate and appropriate product
Coordinated with the sales team to provide customer support and product information
Coordinated with other staff members to provide a high quality of customer service, including answering phones and assisting with client needs
Coordinated incoming and outbound shipments, handled all customer complaints and inquiries
Coordinated with the client to provide a smooth and timely flow of information for the clients
Coordinated scheduling of meetings with customers and other department managers to ensure timely completion of all tasks
Coordinated delivery of product to the customers, and assisted in resolving customer concerns
Coordinated with other team to ensure customer needs are addressed
Coordinated a team of 12 employees to ensure the smooth operation of a retail pharmacy
Coordinated multiple projects and tasks for the department, while maintaining a professional demeanor
Conducted daily pre and post-shift inspections to guarantee product quality and adherence
Conducted telephone surveys to determine the needs of customers and their families
Conducted telephone interviews with potential customers to learn about their needs and preferences
Conducted a variety of administrative tasks to resolve patient issues and inquiries
Conducted daily DOT inspections before leaving the facility to document
Conducted phone interviews with prospective and existing clients to assess the needs of each individual, and to provide them with product information and sales quotes
Conducted weekly meetings with the customer to ensure satisfaction
Conducted daily pre trip inspection of vehicles to make repairs and ensure that vehicle is in proper working order
Conducted telephone interviews with prospective students to obtain and analyze their financial needs
Conducted new customer service surveys
Conducted daily walk through with the customer to ensure all needs are being met
Conducted in-person and phone interviews with customers to obtain additional details about the product or service provided
Conducted training for all staff
Conducted a thorough analysis of the medical claim and made recommendations to the medical claims administrator
Conducted telephone surveys to obtain customer information and address concerns
Conducted customer service and sales for the purpose of maintaining a positive and professional attitude
Communicated with clients to ensure that they are enjoying there stay
Communicated effectively with all levels of staff, management and clients
Communicated directly with the customer to ensure their order is processed accurately and in a satisfactory manner
Communicated information to the public about product and service
Communicated between customer and store management to ensure that all customers received satisfactory
Communicated extensively with clients, employees and vendors to ensure timely delivery of products and service
Communicated with clients regarding account information and resolved problems or discrepancies
Communicated and interacted with patients to ensure that all questions, concerns and complaints were resolved in a prompt and courthous fashion
Communicated clearly and professionally with coworkers, customers,. Assisted in the preparation of food for customer order
Communicated information to customer about services and product features; Maintained up-to date knowledge of product and pricing
Communicated regularly with vendors and clients to resolve problems
Communicated with customers to ensure that they are receiving the best customer care
Communicated and resolved issues with customer
Communicated regularly with customers to provide information about product and services
Communicated daily with vendors and clients to resolve any discrepancies
Communicated the importance of product and service to the client
Assisting with the daily operations of a fast paced, team-based environment
Assisting members with their account information and troubleshoots problems
Assisting with the daily tasks of driving a truck to and from the airport
Assisting in the selection of new merchandise and pricing, as well
Assisting the public with information about products andor their use
Assisting in the training of all new hires, as well
Assisting account holders with questions and concerns regarding account balances, payment arrangements and payments
Assisting contractors with installation of plumbing fixtures and appliances in residential homes
Communicate effectively with clients to resolve problems and ensure quality of service
Trained new hires on company procedures and customer satisfaction goals, as well
Trained and managed a team of 5-7 employees, including scheduling and training
Trained staff on operating procedures and customer
Trained to work with customers in a timely and efficient fashion
Trained employees on the company policies and service
Trained staff on how to use the system and provide customer service
Trained all staff on company customer support procedures and service levels
Trained all employees on the proper storage methods and equipment used
Trained and managed a group of 20 employees to perform the following duties in a call center environment
Trained to work in a high-pressure and deadline environment
Trained over 50+ associates on the company policies and customer service
Trained other drivers on company policy and procedure to better understand the customer service needs
Trained new employees on customer services policies and procedures; assisted with the development of a new filing system for the office; and maintained a clean receptionist area
Trained employees on the use of equipment and procedures to ensure the proper operation of all equipment
Trained to handle and process incoming calls from patients
Trained as a Customer Care Specialist, and was able to handle a variety of tasks
Trained all new hires and maintained current knowledge of the company
Trained over 100 employees on the use of a cash register
Trained customers on the proper way to set up and use the new software
Trained several new hires on the job and helped to maintain a positive attitude
Trained a team of 5 employees on the proper operation of a forklift
Complete a variety of administrative and customer support activities
Called in orders for customers and answered any question
Called to confirm and update client's appointments
Called for help and assisted with customer service
Called and emailed customer to obtain orders for new products and services
Called and emailed customer to follow up on purchases
Called prospective clients to discuss products and solicit sales for services
Coordinate between multiple callers to provide accurate, specific customer service
Made reasonable procedures and process exceptions to resolve customers'. Provided accurate and appropriate feedback in response to inquiries
Made sure that customers received outstanding customer services by addressing concerns, demonstrating product knowledge and resolving problems
Made sure all the customer was satisfied with there orders