General Manager Resume: Sample and Free Template [2020]
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Maintained the highest levels of accuracy and productivity in the company
Maintained store appearance and cleanness, assisted in the hiring process
Maintained accurate and up-to date knowledge of company's policies and service offerings
Maintained accurate and up-to date inventory of office equipment
Maintained training and certification records for the company's employees, and trained all new hires
Maintained full responsibility for all hotel functions including guest service and hospitality
Maintained knowledge of all products and service offered by the bank
Maintained records of training, evaluations and progress for each individual
Maintained full responsibility for the day to night operation of a $1 million dollar industrial can opener
Maintained the cleanest and organized work area in the hotel
Maintained customer relationships and developed sales plans to achieve goals;
Maintained strong knowledge of the business and market, while developing new strategies to increase market share
Maintained accurate and up keep of store, customer relations
Maintained effective and productive relations with the business partners
Maintained accurate and complete customer information on a monthly, bi-weekly and annual bases
Maintained a high standard of performance and professionalism in the areas of sales, service and merch
Maintained and exceeded monthly, weekly & quarterly goals for sales
Maintained high standards of service and customer relations, consistently met sales quotas and maintained a high standard of service
Maintained all aspects of the store including but limited to inventory control, sales floor management and customer relations
Maintained inventory, ordering and purchasing of all supplies
Maintained an average of 95%.
Maintained current knowledge of the market and industry trends in order to develop and maintain a strong relationship with the customer
Maintained training records and personnel information
Maintained staff, budget and payroll
Maintained accurate records of sales and inventory, prepared daily reports for the sales manager
Maintained credit reports and financial records
Conducted extensive research and analysis of market conditions
Conducted daily meetings with the sales department to review and approve all loan documentation
Conducted research and compiled statistical information
Conducted thorough reviews of appraisers' reports and recommendations for improvements in performance
Conduct extensive analysis of customer needs and recommend appropriate products or services
Assisted management with the planning and implementation of all company wide
Assisted management with the daily operation of a retail establishment, including but limited to; openingclocking of the establishment and closing procedures
Assisted sales and management with the creation of a strategic marketing plan for the company
Assisted managers with the daily operation of a small cleaning service
Assisted members with their mortgage loans
Assisted store managers in the training of associates on new policies and procedures, as needed
Assisted in the recruitment and training of all staff members for the department;
Assisted management with the planning and implementation of new business development
Assisted all customers with questions and complaints, handled money transactions
Assisted clients with scheduling appointments for meetings and conferences; assisted with travel, hotel reservations and transportation
Assisted buyers and lenders with all loan related inquiries and issues
Assisted all departments with the execution of marketing plans
Assisted on the hiring and firing of all staff;
Assisted in the planning and implementation of a hotel remodel
Assisted in the opening and management of a retail branch
Assisted the Executive Director with daily operations of the FOH
Assisted management with the development of a staff that included FOHA and HVLP
Assisted customer with their purchase of a home
Assisted managers in the management of their departments, while maintaining a positive and friendly environment
Assisted new hires with the development of a positive and productive team environment
Assisted client with the preparation of loan packages and assisted with the closing of loans
Assisted staff with the development of policies and procedure, including the creation of policies and procedures
Ensured compliance with company policies and standards, while ensuring the highest level of customer satisfaction
Ensured superior service by providing a positive environment for guests and employees
Ensured consistency of the customer service and quality standards of the store
Ensured all employees had the tools and knowledge to effectively provide the highest levels of quality service
Ensured compliance with company's financial and operating objectives by ensuring that all company policies and procedures are adheres to
Ensured successful implementation of the company marketing strategy, resulting in increased sales and customer loyalty
Ensured timely and efficient execution of daily tasks, while adhering to company policy and procedures
Ensured high levels of accuracy and efficiency in all customer transactions, while maintaining a positive and friendly attitude
Maintaining an accurate and up to par record of the business
Maintaining the highest standards of quality and customer satisfaction; Developed a strong working knowledge of the company and products
Maintaining team morale and performance
Provided customer satisfaction by providing a high quality of food and service
Provided an opportunity for the team to meet and learn from each other, to share ideas and resolve issues
Provided oversight of daily operation, scheduling and training
Provided a high-end dining experience for all patrons
Provided a high-end guest experience by maintaining high standards of customer service
Provided strategic direction and oversight for the Hotel Management team
Performed various duties as a team leader and assistant store management
Inspected existing and potential new business
Inspected property for compliance with all state and local laws
Inspected dining and entertainment areas to determine guest satisfaction and ensured cleanliness of dining area
Inspected guests' room and ensured they had a great stay
Inspected and evaluated the effectiveness of all processes and programs, including the quality of service provided
Inspected the quality of work being done by the staff and made recommendations for improvements
Inspected existing loan portfolios to identify and evaluate potential credit worthiness
Inspected work areas and supplies to determine if work needs are being performed correctly
Inspected equipment and made repairs to maintain quality of work and safety
Inspected and maintained the facility to ensure compliance with state and local health codes
Inspected the work of employees and reported problems to supervisors
Inspected the work of employees to ensure compliance with work standards and customer service expectations
Inspected food preparation and service to ensure standards were followed
Assist clients with all aspects of the sales and service industry
Assist managers with the development of new hire orientation and performance reviews
Assist in the creation of marketing strategies and promotions to promote the company brand
Assist clients with travel and lodging needs
Assist team in the implementation of training and new employee development
Assist Director of Marketing with the creation and development of a new marketing campaign
Managed all employees and ensured that they are following company policy and procedures, as they relate to the work place
Managed and supervised a staff of 10-12 fitness professionals
Managed staff of 20 employees and oversaw daily operation of the store
Managed over $100 million in sales and marketing budget, including all financial reporting
Managed multiple departments and projects, ensuring that the project met all deadlines and budget
Managed over 200+ associates and employees, ensuring compliance with company policies and procedures
Managed an office of 15 people and oversaw their hiring
Managed multiple projects simultaneously; developed and implemented new strategies to increase sales and customer service
Managed and trained a group of 10-20 sales associates, ensuring that they met or exceed sales targets
Managed an average of 15 employees, ensuring all policies and guidelines are followed
Managed company's operations including payroll, employee benefits administration and human resource functions
Managed client relationships and developed strategic plans to achieve client goals and expectations
Provide direction and oversight to the department's budget
Provide management with information on employee relations issues
Inspects and analyzes work to determine if changes are needed
Inspected and analyzed the quality of work being completed by the team and made adjustments to improve the efficiency of work
Inspected and analyzed credit files to ensure that the loan was in compliance with federal and company guidelines
Developed, managed and implemented a comprehensive hospitality management system for the company's largest hotel
Developed, maintained and implemented a comprehensive customer satisfaction survey for the company's largest client
Developed new processes and procedures for the department, which increased productivity and reduced turnover
Developed positive customer relations through excellent sales and guest services, while maintaining a high standard of customer satisfaction
Developed an extensive customer base, which included a high level of customer satisfaction
Developed marketing and advertising strategies to promote the bank
Developed a strong working relationships with the staff to achieve optimum guest satisfaction, and ensured that all guests are provided with a positive and pleasant shopping experience
Developed new business relationships with existing customers, and increased customer satisfaction by 30%.
Developed strategic plans to increase revenue and customer service levels;
Developed business plans to meet the company goals, while providing excellent customer care
Developed an innovative and successful Marketing plan for the business to increase sales and profitability
Developed the restaurant to a successful level of customer
Developed strategic plan to achieve business objectives, and developed a strong team of sales associates
Developed strategic business relationships with mortgage lenders and commercial lending agencies
Developed highly effective and detailed reports
Developed new business and maintained current accounts for the largest manufacturer of medical devices in the world
Developed the menu and managed all aspects of the kitchen
Developed an effective and profitable accounting system that resulted in a 20 percent increase of sales
Developed & implemented new sales and marketing programs
Developed relationships with key suppliers and distributors to increase profitability
Developed all marketing plans for the company
Scheduled reservations for all guests and maintained a high standard of customer service during peak times
Scheduled the daily work of all employees and maintained a safe work environment by following policies and procedures
Scheduled weekly meetings with clients to discuss sales and promotions
Perform audits of financial reports to identify and reconcile any variance
Manage client accounts and maintain a professional working environment; Manage and coordinate all client appointments; Maintained a clean and safe environment for clients; Assisted in the development
Supervised all aspects of the sales process
Coordinated with the sales team to determine customer's wants and needs
Coordinated work schedules and delegated tasks to ensure timely delivery of services
Coordinated weekly meetings with the sales team to ensure customer satisfaction and productivity
Conducting presentations to clients on the benefits of a new mortgage loan
Created a system to track and report on the status of all projects and events
Created the first ever employee handbooks and trained new hires
Created work schedule for all new hires and maintained a high level of employee morale
Created and implemented a comprehensive, action-focused performance improvement plan
Created weekly schedule for employees to meet and maintain a clean, safe work environment
Created annual budgets and schedules for the company's Vacancy Department
Created new policies and guidelines for the department
Prepared reports and documents for the management of all financial matters
Prepared annual budgets and forecasts
Prepared all financial statements, budget and forecast
Prepared a variety of reports and documents for the Executive Vice President of Marketing
Prepared proposals for clients to secure loans
Prepared daily reports and spread sheet for sales team to analyze
Prepared the food for customers in a fast pace, clean environment
Prepared weekly sales report and maintained inventory of supplies, equipment
Prepared daily reports for the President and CEO, including sales volume
Prepared sales and profit statements for the entire company and maintained a balanced cash register
Helped to create a team that is highly organized and results oriented
Helped to recruit and train a new staff of 20+ employees
Helped with the development of a strategic business model for the company
Helped in the creation of a budget for all the employees
Helped the restaurant to become a more organized and well maintained restaurant
Helped in the planning and execution of all aspects for the hotel's new and remodel
Helped implement and maintain a new employee training manual, and trained all employees on company policies and procedure
Helped establish a more efficient and cost-conscious process for the company's inventory
Helped to implement and execute the new company policy
Helped to create a more organized and effective department by implementing a new process for the department
Helped customers with any issues that may arise during a tour
Helped in the creation of a successful, high quality organization
Helped in the planning and development of new store
Helped create and execute a sales strategy for the entire division
Helped achieve sales targets by identifying and developing key sales people
Helped set up and maintain a successful sales floor for the company
Helped implement and oversee the new Hotel Operations
Helped to develop and execute a new business model for the store, which increased revenue by 20%.
Helped customers with questions about the products and helped customers with their account
Helped to maintain a high standard of service for the guests and staff
Helped the store reach and maintain sales targets, while maintaining a high level of service
Helped create and manage the annual budget for a large, fast paced retail location
Helped create and manage a successful, profitable business with the goal of increasing revenue and profits
Helped plan and implement the annual marketing campaign for a new business unit
Helped build a successful, high-performing team of hotel management and administrative personnel
Helped coordinate and implement the annual corporate marketing campaign, including all aspects of the campaign
Helped train new hires; handled all aspects of the hotel operations; managed staff and guest satisfaction
Helped plan and implement a successful marketing strategy for the company's first-in, second and third party advertising agency
Demonstrated success in managing a diverse group of people
Demonstrated the use of a consultive selling style to achieve sales goals and objectives
Demonstrated expertise in the development of brand and marketing plans
Demonstrated the highest levels of customer satisfaction and service, including the ability to handle a variety of situations and resolve customer complaints
Demonstrated expertise in developing and executing strategic sales programs
Demonstrated proficiency in the use of a cash drawer and the ability to balance cash drawers
Demonstrated integrity and professionalism while serving as the primary liaison between guests, employees and managers
Demonstrated extensive experience in the development of strategic plans and strategies for the organization
Demonstrated leadership and team-oriented approach to business
Demonstrated the use of a consult-driven marketing strategy to drive sales and increase customer satisfaction
Demonstrated the use of cash, credit and automatic check cashing
Demonstrated a high standard of customer care and satisfaction through the development of a strong knowledge base and effective sales approach
Demonstrated knowledge of all hotel policies and service levels to guest
Demonstrated expertise in the development of a team, while ensuring the highest quality of customer service
Demonstrated effective sales and marketing skills, while demonstrating a positive attitude and willingness to assist customers
Demonstrated excellence in sales management
Demonstrated effective leadership, team-work and customer satisfaction in a fast pace environment
Demonstrated proficiency in the ability to manage a high level of customer service
Demonstrated ability to manage a diverse team of employees and provide excellent service to all guests
Demonstrated history of successful leadership and management
Demonstrated excellent customer relations, and maintained a positive working relationship with the customer
Demonstrated exceptional customer relations, developed and maintained a high level of client satisfaction and loyalty
Demonstrated track record of improving productivity, cost reduction initiatives and streamline processes
Trained staff on loan products and procedures, including underwriter review
Trained to sell and service the entire company
Trained to handle multiple tasks and manage a high-pressure environment
Trained over 20 employees, managed budgets and oversaw all operations
Trained for the role of Assistant Store Director, and worked with the Assistant Store Director to develop and execute the Store's marketing strategy
Trained & managed a team of 10 sales professionals in the areas of product development and sales
Trained and managed a group of 15+ sales professionals to achieve and surpass company objectives
Trained in the proper procedures of cleaning and sanitation
Trained over 200 sales professionals in the use of marketing plans and strategies for the sales force
Trained all employees on the new sales system
Trained to handle guest reservations for the entire Hotel and Resorts
Trained employees on the company website and in person to provide excellent customer satisfaction
Trained management staff on all facets of the business, and provided guidance to management on all aspects of the operation
Trained incoming staff on company policy and procedure; maintained a positive working relationships with staff and customers
Trained and mentoring employees on the use of Microsoft Office products and services
Trained in interviewing and training of new hires, as well
Trained employees on the use of equipment and cleaning standards
Trained team members on policies and procedures, as they pertain to the store
Completed all required paperwork for the new store
Completed a series of training courses to stay up and on top of new products, services and promotions
Completed the daily operations of a full-time employee, including scheduling and training of employees, payroll processing
Completed daily and monthly financial reporting for the department, and maintained all accounting records
Completed training for all new hires
Completed all daily tasks and responsibilities in a fast pace work environment
Completed sales and customer transactions
Completed work orders and provided feedback to staff regarding quality and productivity
Completed a series of hands on training courses to improve customer satisfaction and sales
Designed new processes and procedures to stream line the work of a team
Designed strategic plan to increase revenue and profit margins by developing a strong team of associates and managers
Designed sales and service programs to meet the customer needs and goals
Designed and implemented a strategic business plan to increase profitability and customer service
Designed an innovative, strategic plan to drive brand loyalty and sales
Served as the liaison between management and employees, ensuring all policies were being followed
Served guests with a smile and provided fast service to ensure their needs are met
Served as the company liaison between customers and management to provide information on product and pricing
Served on the team to implement a process for the development of new and existing products
Served multiple clients with a wide variety of projects and budgets
Served as the main contact for all aspects of the hotel management team
Served customer needs and provided information on product offerings, services and policies
Developed and managed a new cost accounting program for the company
Prepare written responses to customer requests for service
Organized & implemented the first employee training manual for all managers
Organized the company calendar for meetings, appointments and lunchendums
Organized a team of 15 employees to deliver a brand-driven service strategy
Organized daily schedules for the sales team, and maintained a clean work environment
Organized employee schedules and prepared payroll
Organized company's financial records and reports to ensure that accounting records were up -to- date and in proper working order
Encouraged clients to buy and refinances
Encouraged customers to buy andor order products, while providing excellent customer services
Encouraged clients to buy and sale a wide range of home improvement products and services
Encouraged employee to be proactive in the workplace and to follow all safety policies
Encouraged, developed and executed a successful marketing strategy to drive sales and increase customer base
Encouraged to develop and implement a positive, collaborative team culture
Encouraged the development of a team to provide the best possible customer experience
Encouraged and motivated staff to exceed expectations, while ensuring the highest level of customer care
Encouraged the use of a new, cost efficient process for the procurement of all supplies and equipment
Encouraged clients to take a proactive role in achieving personal goals
Encouraged employees to achieve company standards by coaching them on the importance of proper food safety and sanitation
Encouraged clients to buy and use the products they are buying
Encouraged clients to make a financial investment by recommending and offering options to help them meet their financial needs
Encouraged effective communication between management and staff, resulting in a positive work relationship
Encouraged new business and developed relationships with key accounts to grow business
Encouraged sales and service to increase revenue
Encouraged employee participation in the organization
Encouraged and motivated employees to increase sales by providing superior customer experience and service
Encouraged the use of new equipment and procedures to increase efficiency, reduce costs and improve quality
Encouraged employees to be more efficient and effective in order to meet the needs of their customers
Encouraged new employees to work in the restaurant and helped them to learn how the food was made
Encouraged growth of the organization by developing and executing a strategic marketing strategy
Encouraged all staff to meet and exceed guest satisfaction
Encouraged good behaviors by making customers feel valued and acknowledged
Encouraged new employees to be a part of the company
Encouraged employees to meet and exceeded sales quotas, while maintaining a positive attitude
Encouraged teamwork and collaboration among employees
Encouraged a positive customer relationship by providing exceptional service and product information to customers
Encouraged repeat business by using effective sales tactics and product knowledge to increase sales
Recognized for ability to lead and train a diverse group of employees
Recognized in the community for my dedication to customer satisfaction and service
Recognized with the Employee of Year award for outstanding work performance
Recognized the need for a more effective and timely process to improve the customer experience
Recognized accomplishments in the areas of sales and marketing
Recognized for outstanding performance and leadership
Recognized sales and service excellence through performance reviews
Recognized several time for outstanding customer satisfaction and service, as well
Recognized strengths in sales management; proven trackrecord of success in developing and implementing strategies to increase revenue, sales volume and profitability
Recognized in the industry for excellent work ethics and leadership qualities
Recognized leader in the field of customer satisfaction, and drive sales through exceptional customer interaction
Recognized numerous occasions for exceeding performance expectations, consistently achieving a high level of customer retention
Recognized outstanding customer satisfaction and provided a high standard of excellence in customer satisfaction
Recognized the need for a more effective and cost efficient sales approach
Recognized when a product or process was out of spec and made recommendations to the management team
Recognized for consistently achieving top performance in the district and consistently achieving sales goals
Recognized by management for outstanding customer service and consistently exceeded sales quotas by 20 percent
Recognized and rewarded for excellent customer service
Recognized in the community for my ability to provide outstanding customer care and service
Recognized with the highest level of customer satisfaction and service
Recognized outstanding customer relations and provided feedback to the store manager on a regular
Recognized numerous times for being a team-oriented leader
Recognized on numerous times for excellent customer relations and service
Recognized leadership skills and the capacity to work independently, as a leader and coach
Recognized on numerous sales and customer service reports for excellent performance and exceptional customer relations
Taught employees the proper way to do things, and made sure they understood the company's policies and guidelines
Handled all food and beverage operations for the FOHC, including ordering and inventory management
Handled daily operations of the hotel including guest check in and out, reservations for guests
Handled a variety of transactions and resolved problems quickly
Handled reservations and coordinated with other hotel staff for guest satisfaction
Handled daily operations of the office, which consisted in scheduling appointments and maintaining a high level of customer satisfaction
Handled multiple projects, and maintained a positive attitude with customers and co-worker
Handled incoming calls from potential clients, and assisted with the preparation of new and renewal applications
Participated in the development of a comprehensive marketing strategy for the hotel
Participated with the management team in developing and executing the store's marketing plans, merchandising and advertising strategies
Participated in the development of a comprehensive plan to address the needs of all customers
Participated in the development of a comprehensive plan for the hotel's overall financial and operational performance
Participated actively in the development of a team to ensure the highest level of guest service
Participated for the implementation of a cost saving initiative to improve the efficiency of all aspects
Participated weekly in the planning and implementation of a new Marketing Plan
Participated within the company's strategic plan to develop and implement a new business model
Participated with the management and sales team in developing a plan to improve the performance of each individual
Participated actively in the implementation of new policies and practices to improve customer experience
Participated by leading a group of 15 employees in the creation and implementation of a strategic plan to improve the efficiency of a large retail operation
Participated daily in the development of a security program for the facility
Participated by the Executive Team in developing and maintaining a positive working relationship with the customer
Participated on the sales and service team to provide customer satisfaction and sales
Participated with the team to ensure that all aspects of the business were in line with company standards
Participated in the design and implementation of a comprehensive hotel marketing program
Participated in the training of new security personnel, and ensured compliance with the policies, rules and procedures of all security related functions
Participated directly in the management of a $2M annual operating expense budget
Monitored progress of employees, and made necessary changes to ensure that goals and objectives are met
Monitored all sales and marketing initiatives to maximize profits, developed and implemented marketing strategies to increase sales and generate new customers
Monitored production and quality of products to guarantee on-going customer satisfaction and adherence to company standards
Monitored daily operations of the security team, ensuring all personnel were properly assigned to the proper area
Monitored access to the building and ensured that all personnel entering the building complied with all security policies and regulations
Monitored teams to identify and address issues, concerns or problems
Monitored progress and implemented action plan to achieve desired goals and objectives
Monitored employee attendance and performance
Monitored product and sales performance to identify areas of improvement and implement strategies to improve product quality and customer service
Monitored and managed the overall performance of a $3M+ store with an emphasis on customer satisfaction and employee morale
Monitored inventory levels to maximize efficiency and productivity, maintained a clean work space and provided excellent customer services
Monitored inventory and maintained a positive work ethic, including the ability to multitask
Monitored daily activities of the department and provided feedback to management
Monitored sales, marketing strategies to maximize profits
Monitored, analyzed performance and implemented action plan for the company
Monitored staff, trained new associates and managed daily cash deposits
Monitored attendance and training of employees; conducted weekly staff reviews and performance improvement plans for all employees
Monitored performance of staff to achieve high standards and service excellence
Monitored staff productivity and provided constructive criticism to ensure achievement of production goals, and implemented corrective actions
Monitored all new hire training and conducted interviews with potential employees to ensure compliance
Monitored the performance of all employees, and ensured the highest standards of customer care and service
Monitored budgets, prepared and submitted payroll for over 300 employees
Monitored sales, customer relations and inventory control to achieve company objectives and goals
Monitored store operations to assure that customer satisfaction is maximized and maintained
Monitored guests' rooms to make sure that all their needs are being met
Monitored guests' preferences to ensure satisfaction with dining
Monitored employees, trained and developed new hires
Monitored budget, prepared and submitted monthly financial statements for the company
Monitor and track customer preferences to identify potential new business