Help Desk Technician Resume: Sample and Free Template [2020]
Use these Help Desk Technician Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product Help Desk Technician resume templates. Explore them below.
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Provided excellent service to customers by providing them with the information they needed to make a decision on the most suitable vehicle for them
Provided excellent service to the customer and their guests by assisting them with the purchase of their own printer
Provided a wide array of services to the customers and staff
Provided information to caller andor client about the status of services
Provided a high-volume of customer service in an extremely fast paced environment
Provided information to call centers and customers
Managed a staff of 10 employees and provided technical assistance to customers
Managed the day -to end support of over 1,000 clients
Managed customer calls for a multi state area and assisted with technical support issues
Managed phone lines for the office and provided technical help to the office manager
Managed a team of 4-6 technicians to perform various duties in the customer's home
Managed phone calls and provided information to customers regarding services
Managed phone calls and provided information to customers regarding products and service, answered inquiries about the store and products offered
Assisted in the maintenance of over 200 servers and desk tops
Assisted and supported the IT Department with hardware and network support
Assisted other technicians with troubleshoots and resolved network problems
Assisted on the phone with technical support for customers, and also assisted with troubleshoot issues
Assisted on the floor with any questions, concerns or problems
Assisted management with the daily operation of a large-volume call center, including the processing of all new hires and termination paperwork
Assisted other technicians with troubleshoots and repair of TCP
Assisted with the development of a computer lab for the Department of Defense, which is a computerized data warehouse
Assisted in the development of a Windows XP Professional
Assisted the Network Operations Team with troubleshooter and repair of network devices
Assisted users with technical problems, and resolved them as quickly or efficiently possible
Assisted users with computer and printer problems, including troubleshot hardware issues and software installation
Assisted technicians with trouble tickets for their MACs, and provided technical guidance to the technicians
Assisted and supported the Director of Human Resource with daily tasks
Assisted all departments with the setup of computers
Assisted network engineers with trouble tickets and troubleshot
Assisted on the computer and desktop with various applications, hardware issues and other computer problems
Assisted other technicians with troubleshot and resolved problems on the phone
Assisted residents with bathing, feeding, lifting and transfers in the comfort of their home
Assisted IT with the creation of a network and provided remote support for the network
Assisted servers with computer hardware and operating systems issues;
Assisted with the installation of Windows XP and Vista on the IBM mainframe
Assisted with the installation of software applications and troubleshot hardware issues, including software installation and troubleshooting
Assisted the IT Department with various projects and training, including the development of a training manual for the department
Assisted users with technical problems and provided support for end users in the field
Assisted and supported the Helpdesk staff in resolving issues and assisting with the implementation of software and procedures
Assisted in the maintenance of all Windows Servek and Microsoft Office 2003 servers
Assisted customer with technical questions and issues regarding the internet
Assisted customer with technical problems and provided assistance to resolve issues with the computer
Assisted on the floor with any problems or concerns that arose during the shift
Assisted customer with technical problems, answered questions and assisted with billing inquiries
Operated the telephone to answer questions and provided
Operated an RF Scanner to record and retrieve medical documents
Operated in a team environment to support the entire network infrastructure
Operated an automated dial-up switch to receive and route calls
Developed, implemented and maintained a system for the tracking of all incoming and outgoing shipments
Developed, implemented and maintained a comprehensive training plan for the entire department, including training and development of all new hires
Developed & implemented a new process for the entire office to ensure that employees were trained in the new processes
Developed the Windows NT operating systems and provided technical assistance to users
Developed processes and systems for the department to support
Developed MS Access and Excel programs to assist in the maintenance of office and data systems
Developed a system to monitor and report on the availability of all servers and work stations
Developed new and modified workflows for the company to support new and improved processes
Developed an application to manage the user accounts and permissions of all users on the system
Developed the first Windows based application for a major US healthcare provider
Developed the first in a team of 10 technicians to help customers with issues
Developed processes and standards for the entire office to support a more efficient work flow
Developed solutions to customer problems and provided support for all levels of the company
Developed custom software for the Office of Personnel Records and Management
Developed and implemented a Windows Server 2003 based system for the company's IT staff
Developed new processes and standards for in-bound customer service
Developed an automated system to manage the work of all employees in a Windows based office environment
Developed, implemented and administered a new computer system for the company's Information Systems Department
Developed software for the department to track and monitor all incoming calls
Performed data entry and maintained the computer system for all employees and customers
Assist staff with data management
Created and implemented a new system for the helpdesks to track and report on the status of all tickets
Created an Access Database for the department to keep all information up-dated
Maintained a high standard of service and efficiency in a high volume environment, including answering phones and directing callers to the correct person
Maintained an up to date list of available resources and equipment
Maintained client accounts and provided technical assistance to customers with their wireless devices, including troubleshooting and repairing cellular devices
Maintained and updated the computer network
Maintained a high degree of customer satisfaction and professionalism in the workplace
Maintained the front end of a computer system
Maintained all office and computer hardware, including hardwareware
Maintained the IP of all servers and desk tops in the company's network
Maintained an up keep of laptops and desk top
Maintained accurate records of patients' medical
Maintained database of over 500 employees
Maintained cleanliness of the store, assisted with stocking shelves and cleaning the floors
Maintained high level of professionalism and customer satisfaction while assisting customers with technical issues
Maintained customer accounts and handled billing issues, including resolving customer complaints and concerns
Designed a system to track and monitor the progress of all employees
Designed and developed a database for the Department of Transportation to track and monitor the progress of all drivers
Designed a new system for the department to be used by all the employees
Designed new procedures for the department to better serve our customers and employees
Utilized a computer to enter and access patient data
Utilized my knowledge of the company to assist in all areas of the company
Utilized Quickbooks to enter and update information into the system
Utilized office automation to create and edit spread sheets for the department
Utilized CVS and Microsoft Word to enter data into the computer
Utilized and supported the Cisco ASA router, switches and other network devices to provide a high level of security and data availability
Utilized a wide array of computer software applications to manage and maintain the network
Utilized Windows XP to create and install applications for the department
Utilized my knowledge of the company to assist with customer inquiries and complaints in a prompt, efficient manner
Utilized computer software to perform troubleshoots
Utilized Quickbooks to enter, access and update customer accounts
Utilized MS Access to retrieve and enter information into the system
Utilized all available software to assist in the daily tasks of a Windows Server 2003 and 2008 environment
Utilized all computer programs to enter data into the database and retrieve information from various computer systems
Utilized an IBM maint
Utilized Microsoft Office to assist with the installation of software and applications for the department
Utilized a variety of software programs to access and troubleshoots computer systems
Utilized knowledge of computer software and hardware to troubleshot, repair or replace computer equipment
Utilized various computer software to troubleshoots and diagnose hardware, network connectivity problems
Utilized computer skills to assist in the daily operations of a computerized medical office
Utilized QuickBooks to create and maintain Excel spreadsheet for all of the company employees
Utilized and maintained a computer system to record and track all incomingoutgoing shipments
Utilized all Microsoft office applications to perform daily duties such as faxing documents to clients and answering phone inquiries
Utilized an automated system to manage and troubleshooting of the helpdesk
Projected and tracked all work performed by the technicians and provided feedback to management
Supported the IT Department with troubleshoots and upgrades of the network infrastructure
Supported all hardware and software related problems for the entire office
Supported a variety of clients with their daily needs, such as Medical Records, Insurance Verifications and Claims
Supported multiple customers with their needs and questions regarding the computer
Supported and assisted with the setup of laptops for users in the office and remote offices
Supported all aspects of the department, from answering phone lines to assisting patients with billing questions
Supported the Network Operations team in providing support for the network infrastructure and applications
Supported a team of 4-6 technicians in the installation and configuration of a wide variety software applications
Implemented several systems to improve the customer experience and increase sales
Implemented various programs to help the customer with any questions they had
Implemented an online system to help desk technicians with the troubleshooting of computer issues
Implemented various programs to track and report on the daily status of all work orders
Implemented several new procedures to help desk
Developed and implemented a system to manage the helpdesk tickets for all of our clients
Develop a variety of programs to automate the data collection and analysis of customer information
Developed and implemented a system to manage the printers
Coordinated with the customer service team to provide technical assistance and resolve customer inquiries
Coordinated work with the IT Helpdesks to ensure all issues were addressed
Coordinated scheduling of technicians and maintained a high standard of service
Coordinated efforts with IT and Sales to ensure the highest levels of customer support
Trained new hires on the use of Cisco IMS and other networking devices
Trained over 50 new employees on the company computer systems and software
Trained and mentor in all software programs for the entire company
Trained to use Microsoft Windows 7 and 8 for troubleshot issues
Trained staff on use of the software and provided technical guidance to staff regarding software and hardware issues
Trained employees on the new software and how to properly install it
Trained staff on use of Microsoft Windows XP Professional
Trained with the company on how to troubleshot and resolve issues with Mac computers
Trained over 100 employees on the Internet and provided excellent customer support to customers
Trained as a Network Engineer and worked with the company's network engineers to develop and implement a new system for the company
Trained the new hires on how to work the system and help them with questions
Led the development of a Windows Server 2008 environment for the company
Led to a reduction in the time of processing and scanning documents
Led a group of employees to ensure the best quality of work was performed
Led multiple teams in the creation of a web application for the company to use
Led cross functional efforts to develop and maintain a web application for the department
Led several projects to include the creation of a system to manage the Help desk and provide a more userfriendly system for the users
Led efforts to develop and maintain a new system for the Windows 7 and XP desktop environment
Helped resolve a variety of technical problems with the company
Helped create and implement a DNS solution for the entire organization
Helped maintain the front desk and assisted with answering the phones
Helped set up and maintain a new server for the office
Helped train and mentor new hires
Helped with the development of a system for tracking and updating of the customer's account information
Helped to maintain the front end of a restaurant by greeting customers, stocking shelves with merchandise and helping them locate products
Helped in the installation of Cisco switches and other networking hardware
Helped users with technical difficulties, and resolved any issue that arose
Helped clients with technical support issues, and helped resolve problems
Helped resolve network problems and performed troubleshooter for customers
Helped troubleshooting and resolving problems with peripheral hardware
Helped the company with computer hardware and operating systems issues
Helped install and troubleshot TCPIP for the network
Helped create and implement the first ever computerized help desk for the company
Helped troubleshoots and resolve issues with the system
Handled all customer complaints and concerns, including cash handling
Handled computer issues for the department, and handled phone orders
Answered customer's technical questions and provided information on products
Answered customer's technical questions and provided information on computer hardware, software and network
Answered over 50 incoming calls per hour, and assisted with the resolution of customer inquiries
Answered multiple telephone calls in a busy office, assisted clients with their banking needs and provided information on their bank products
Answered all phone, internet & cable issues for clients and employees
Answered a high call-center switch board and provided support for the company's customers
Answered customer calls regarding equipment and service
Answered an incoming telephone calls from clients and provided them with information about the company
Answered customer's calls regarding technical support and service requests for their wireless phone
Answered multiple phone line and directed calls to the proper department, assisted customers with their needs and questions
Answered the phone and assisted clients with any issues that they may be having
Answered an average of 60-100 in bound customer calls daily, providing information about products and services
Served customers with questions and problems regarding the computer system, software and equipment
Served customer with questions and problems regarding internet, cable television services and equipment
Served a wide array of customer support and troubleshot computer issues
Served a variety of customer support and administrative duties, including data input
Served clients with computer issues
Generated reports for the department and assisted with other departments
Generated reports for the company and provided support to other department managers
Generated over 100 work tickets for the entire network and assisted in resolving any issues
Researched and implemented a new computer system for the office, which was used to manage the office
Researched, developed and implemented a system to manage the network
Researched the issue and resolved any problems that may arise with the scanner andor other scanners
Researched various computer programs and software to locate, diagnose or repair hardware and software issues
Researched all hardware and software problems for the Helpdesks
Researched and implemented solutions to improve the efficiency of a department
Researched, analyzed data for the Department of Health and Mental Hygiene
Researched issues and assisted with resolving
Researched software and provided assistance to customers with hardware and application issues
Researched & implemented solutions to improve the efficiency of our office
Researched various computer problems and assisted with resolving the problem in a timely and professional manor
Researched various issues and developed resolutions to ensure that the company's IT systems were up to date and in good order
Researched technical problems and recommended appropriate solution to meet customers technical needs
Researched for and implemented the use of a Windows based software program to monitor and maintain the Windows server infrastructure
Researched system problems and recommended appropriate solution to the system user
Researched software and system requirements
Researched for and developed a database to assist in the resolution of technical and administrative inquiries
Researched and resolved technical support problems for clients and staff
Researched, developed and updated procedures for the use of computerized systems
Researched issues and provided support to users in a fast paced call centers environment
Researched problems and provided resolutions to customers' issues in a fast paced environment
Researched software and network related problems
Researched customer's issues and resolved them in a quick, courtous and efficient manner
Researched system issues and recommended resolutions
Completed a variety of duties as assigned by the HelpDesk Supervisor
Completed several tasks such As, opening and sorting the mail
Completed a series of technical and administrative duties to resolve customer inquiries and complaints
Completed and maintained the daily log of DNS servers and workstation hardware
Completed and maintained a thorough understanding of the company network and server environment
Completed basic office tasks including answering phones and scheduling meetings