It Support Specialist Resume: Sample and Free Template [2020]
Use these IT Support Specialist Resume Sample Bullets to create your Resume and land your dream job. All of these can be accessed for free in our in-product IT Support Specialist resume templates. Explore them below.
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Provided training and assistance to the customer
Provided a wide variety of support to the client and their users
Provided technical assistance to the IT department in support of all hardware and peripheral equipment
Provided technical assistance to the customer in resolving network and server issues
Provided technical assistance to the Network Operations Manager and other IT Support personnel
Provided assistance to the Office of Personnel Security and Defense Contractor Office (PODCO).
Provided training and technical guidance to the team members on all systems and applications
Provided troubleshooting and technical assistance to end- users
Managed all incoming and outgoing phone lines
Managed customer accounts and provided support for over 200 users in a call centers environment
Managed and coordinated network support for the company and other IT departments
Managed all network and LAN support for the organization's network infrastructure
Managed daily office activities for a team of 5 technicians and 2 support staff
Managed network infrastructure for the entire company, consisting of approximately 200 servers
Developed and maintained a comprehensive network of over 200 computers and servers
Developed a system to track and report on the progress of all Printer Support Technicians
Developed, maintained and updated the MS Office 2010 environment, including all Microsoft applications and databases
Developed training manuals and procedures for the department, which were used to develop and implement new procedures
Developed new and updated existing software for the department, and trained new staff
Developed procedures for the creation of a DHCP Server for the company
Developed & implemented a new process for the installation of a new peripheral device
Developed relationships with customers, contractors and other vendors to provide support for the company
Developed and implemented a comprehensive, multi -disciplinary approach to support the IT infrastructure and services
Developed a new training system for the department, including a new training plan and procedures
Developed new and updated policies, processes & systems to meet the needs of clients
Developed the IT infrastructure for a $2 billion global business unit
Developed new and modified systems to meet the changing demands of business
Developed procedures for the migration of all users to new server
Developed user profiles for the new servers and implemented a migration plan
Developed & implemented a mobile-friendly application for the Apple iOS platform that allows customers to view and access all of the company-issued iOS devices
Developed solutions for the VMWARE infrastructure and provided training to the IT Support staff
Developed and maintained a variety of software packages for the company
Developed a new process for the MACOS to provide support and troubleshooting for the MACOS
Developed, implemented and tested a new software solution for the network infrastructure
Developed an android app for the company to help with their Android devices
Developed an application to provide a remote support for the company
Developed an application to automate the process of managing and troubleshoots network devices
Developed procedures for the installation of new hardware and operating systems, as well the maintenance of all network and peripheral devices
Developed & maintained a comprehensive database of over 500 users
Developed standard operating procedure for the workstation, and trained new employees
Performed database and application administration
Performed a variety of technical and administrative duties to assist the Director of Information Services with administrative functions
Created new processes and procedures to stream line the process and improve accuracy of data
Created the user's manual for all new and updated systems
Created and implemented a system to manage the user account and access to all the information
Created new routes for customers and provided customer with the proper information to get them on the right routes
Installed all new equipment and maintained the router for all of our customers and contractors
Installed new software and modified the old
Installed new software and peripherally connected to the company's servers and work stations
Designed and developed a network of servers, switches and other peripherals for the organization
Designed a system to track and monitor the performance of all laptops
Designed an enterprise-wide, multi user desktop support solution for the entire organization
Designed and developed a system to manage the inventory of over $1 billion in equipment
Designed a system to provide the information systems for a new company
Designed a new computerized inventory system for the entire company, including a system for tracking and reporting of the entire inventory
Designed the system to provide a high-level of support for the entire network
Assisted with the setup and maintenance of Dell servers
Assisted with the implementation of a web based system for the company's IP Provided support to all customers in the United Kingdom and Canada
Assisted the Network Engineer with troubleshoots and repair of network equipment, including Cisco routers and firewall
Assisted users with troubleshooting and technical issues on Apple devices
Assisted clients with troubleshooting and resolving hardware, operating systems
Assisted and trained staff in the development of a comprehensive training program for the Information Systems Support Specialist
Assisted and trained staff in the operation of a computer system
Assisted and trained new employees on the VPN and provided technical support for the company
Assisted end-user with technical issues and troubleshoots
Assisted end-user with configuration of the DHCP Server and configured it to work with the client
Assisted System Administrator with daily operations of the company
Assisted with the development of a computer system for the department
Assisted in the creation of a database for tracking the number of users and servers in the organization
Assisted with the creation of a database for tracking the number of users and their availability
Assisted the client with configurable DNS and IP addressing for the client, configured and maintained DHCP servers for the company
Assisted the Director of Sales with daily operations, training new employees and providing excellent guest service
Assisted Network Administrations with the setup of DNS servers
Assisted network administrators with the creation of a web based training program for the network
Assisted a variety of users with the creation and administration of a variety software applications
Assisted with troubleshot and repaired hardware, including laptops
Assisted staff with daily operations of the computer
Assisted users with troubleshot and resolved hardware, operating system issues
Assisted clients with the installation and configuration of various applications, hardware & software for the company
Assisted users with technical problems and provided support for the Windows XP and Vista systems
Assisted students with troubleshot and resolved hardware, application software issues
Assisted clients with their ADLS, bathing and feeding
Assisted with the creation of a web site for the department, which is used by all departments
Assisted all customers with troubleshoot and repair of their router, including installation and configuration of new equipment
Assisted in the maintenance of Cisco router and network equipment, as well troubleshooting of Cisco router and networking equipment
Maintained records of incoming and outbound shipments
Maintained client accounts and provided technical assistance to customers with their wireless devices and services
Maintained and repaired all equipment in the plant, and maintained all records
Maintained the network, performed system backups and maintained the security of all data
Maintained an accurate and up keep of the software
Maintained an accurate log of the daily work and repairs
Maintained computer and hard disk storage for over 500, 000 users
Maintained and updated the MS Office Suite
Maintained the network and servers for a small, privately held software development company
Maintained, repaired and replaced all hardware including hardwarescreens, desk tops and printers
Maintained daily records of work orders, equipment maintenance status and repairs performed
Maintained, troubleshooter and repaired all network related issues for the company
Maintained daily, monthly reports and logs of the system
Maintained records of personnel and supplies, equipment inventory
Maintained software and network security
Maintained hardware and network equipment
Implemented the use of a computer to track the status of all incoming and outgoing mail
Implemented an Oracle based system to manage the daily, monthly and yearly reports for the company
Implemented an Oracle based system to track and report on the status of all tickets
Implemented an application to track and monitor the progress of all users
Implemented all new hardware and operating systems for the entire organization
Implemented new system for all employees to track and maintain the status of each employee
Implemented several changes to the system which improved efficiency and decreased the number of errors
Projected to become the most successful and cost efficient project in the organization
Support Center (SCS). Supported the IT department in all phases of the IT project life cycles
Supported the development and implementation of a comprehensive IT support plan for the company's business units
Supported and troubleshot all IP issues for the entire organization
Supported IBM's IT infrastructure and systems, supporting the Information Technology Department and its customers
Supported network and server infrastructure for the company
Supported PC's and servers in a variety of applications and environments
Supported the implementation of a VMWARE infrastructure for the company
Supported a wide array of clients, from Fortune 100 to large corporations and individuals
Supported several projects in the area of Networking
Supported the development of a database for tracking the inventory of over 100,00 pieces
Supported and maintained the network, servers & applications for a small, medium and high-volume medical office
Supported multiple projects and provided support to the Information Security Division (ISC) and other IT organizations
Supported multiple Cisco switches and servers
Assist in the development of new software and procedures for the company's computer systems
Assist customers with troubleshooting and resolution of their network
Assist members with questions regarding the use of our products and services
Assist user with technical questions and issues regarding the device
Assist end users with issues and questions
Built custom software for the scanner to track and record customer orders
Built an android app for the customer to use
Built an application to automate the process of entering, updating and deleting customer's personal information
Built computerized database for the department, including tracking of personnel and equipment
Built and maintained network infrastructure for the entire facility
Utilized a wide range of technology tools to provide technical assistance and support for the Information Technology Department
Utilized Google Play, Microsoft Outlook and other software to provide support for the Android mobile devices
Utilized various tools to troubleshooting and resolving network problems, including troubleshoot hardware and software, troubleshoots network issues
Utilized various computer systems to support the entire organization, from desktop to laptop
Utilized knowledge of Windows XP and Vista operating system to perform daily tasks and troubleshooting
Utilized my skills in networking to help the team achieve goals
Utilized HP Openview to configure and manage the network, including VPN configuration and troubleshooting
Utilized an android phone to manage and update the Android device
Utilized an enterprise VPN solution to connect clients and users
Utilized various tools to troubleshooting and resolve problems with the DHCP server and other systems
Utilized computer skills to troubleshooting and repairing computers
Utilized Microsoft Word to organize and distribute mail
Utilized the Microsoft Project Management Suite to create and update the project schedule
Utilized the latest technology to provide a secure environment for all users
Utilized a wide array of computer programs to provide customer with the best service possible
Utilized PC and network to provide remote support for over 500 users
Utilized SAP to create and update user profiles
Utilized my knowledge of the PC and its peripherates to provide support for the customer
Utilized UNISPF to configure and maintain network devices, including routers
Utilized computer systems to enter data into the system and to perform data input
Utilized Active directory and Microsoft Office to manage all user data
Utilized Excel to enter and maintain data for the department's monthly reports and other documents
Utilized software to perform routine data analysis and troubleshot hardware, software issues
Utilized Windows XP and 7 to install software
Utilized various software tools to troubleshoots and fix issues with the software
Utilized multiple systems to manage and maintain the daily operation of a multi-line phone system
Utilized my knowledge of the Information Technology industry to help customers with technical issues
Utilized multiple systems to manage and support the Information Security (IT), IT Operations and Support Services (IOP) functions
Utilized and maintained the latest hardware, operating system updates and software patches
Utilized network management software to troubleshoots and provide support for over 100 servers and workstation's
Utilized IBM Rational Unified Database to create and manage user accounts
Utilized and maintained the following software Android, Chrome OS and Firefox
Utilized computer skills to provide technical support for the entire organization, from initial setup to deployment
Conducted weekly status calls to all customers and provided updates on status of their accounts
Conducted all necessary training for the Printer and other equipment
Conducted in depth research and developed a detailed analysis of the current IT environment and recommended solutions to meet the needs of business and technical customers
Conducted initial and follow-up on customer requests for service
Conducted onsite and remote desktop training for end-user
Conducted technical and operational reviews of the system to identify and resolve issues, provide solutions to problems and ensure compliance with applicable laws, policies and procedures
Conducted training for the entire staff on all software and network issues
Conducted analysis and developed reports to identify trends, opportunities and risks
Conducted technical training for all users
Conducted on-call 247 status calls to support the customer
Conducted extensive research and developed a comprehensive database of customer service and sales data
Led team of 4 technicians in the development and deployment of a new Cisco router
Led all technical and administrative support for the company
Led multiple teams of IT Support Specialist in the implementation of a Windows NT2000 environment
Led project to implement a web based system for the company's IT Support department
Led development of a new system for the company to track and report on the number of users and servers in the company
Led teams of IT professionals in the creation and maintenance of IT infrastructure, including network and application software
Led implementation of a new software application for the department, which included a new user interface, and an application for the company to track and report on the status of their laptops
Led a crossfunctional teams of IT, Business and Operations personnel to ensure the timely and accurate delivery of critical business processes and procedures
Led and directed the implementation of a comprehensive network management solution for the entire organization
Led multiple teams in the migration of all client-side applications to the new server
Led multiple teams of up to 10 employees in the creation of a LAN infrastructure for the company
Led cross functional efforts to improve the customer satisfaction and retention of customers through effective sales and service
Led efforts to streamlining the workflow of all printers and software
Led an enterprise level project to migrate the legacy application from Windows XP to WinNT
Led teams of 10 to 12 IT Support Professionnels in the development of ITIL-based training and documentation for the entire company
Led a team of 10+ people in the installation, maintenance and repair of Windows NT2000XP work stations
Led and directed the implementation of a comprehensive, integrated network management and security program for the entire organization
Led development of a system to track and monitor the status of over $100M in IT assets
Led an effort to migrate the company from a paperless to an electronic document processing system
Led cross-deposition of IT Support Services and Operations to ensure optimal utilization of resources and maximum productivity
Led several projects to enhance the customer's overall understanding of their wireless network
Designed and developed a system to manage the daily operation of a large-format printer
Served a wide range of customer support and administrative duties for a large, multi -million dollar manufacturer of computer systems
Served the client with troubleshoots and configuration of the client's server
Served customer with a variety of technical support and problem resolution
Served customer with a variety of technical and clericial tasks
Served and maintained the VMS for all of our clients
Served in the role of a Tier 2 support technician
Served clients with hardware and operating systems
Served as a primary liaison between the client and IT department
Served on the Help desk for all hardware and Software
Served an active and growing company with a diverse customer population
Served and maintained the iOS platform for a variety of customers
Served as the liaison between customers and IT Support staff
Served on the Help desk for a variety of clients
Served multiple roles in the development of a web based application for the Department of Homeland Security
Served clients in a call-center setting
Served various roles in the development of a variety software applications for the Department of Homeland Security
Developed and managed a new, highly-efficient system for the entire network
Coordinated and maintained the workstation for all employees and contractors
Coordinated with the IT Support team to ensure all issues were resolved in a quick and efficient fashion
Coordinated between the printer and other printers to provide the most efficient and accurate service to the customer
Coordinated projects with other departments to support the IT infrastructure and services
Coordinated over 50 remote users to provide technical assistance and support for the network
Coordinated efforts with the customer to ensure timely and efficient response of technical problems
Coordinated efforts with the Help desk to provide a solution for the Helpdesk
Coordinated new hardware and system upgrades
Coordinated efforts with the Information Systems Security Group to identify and mitigate threats
Coordinated efforts with other team leaders to develop and execute strategic IT initiatives
Coordinated a team of IT Support Specialist to ensure that the team was providing support to all users
Coordinated daily and monthly server support activities for the organization
Trained new hires on the workstation and desktop environment
Trained new staff on TCP and IP policies, protocols
Trained to perform all aspects of the system, from initial setup to installation and configuration
Trained employees on the use of Cisco routers and firewall
Trained and managed a group of 15 employees to ensure the highest level of customer support
Trained over 200 new staff on the Windows 7 Operating system
Trained to troubleshot and repaired laptops
Trained employees on the new systems and how to troubleshot issues
Trained employees on proper usage of the Cisco ASA and Juniper VPN systems
Trained the staff on VPN and how to troubleshot the issues
Trained and certified in DNS administration, configuration management
Trained and mentoring staff on new features, software and procedures for the company
Trained over 100 new users on the use of Android devices and how to navigate the website
Trained as a Systems Engineer and was responsible for the installation of new hardware and operating systems
Trained, mentoring & coaching staff on the development of a team to ensure the highest quality of customer satisfaction
Trained, mentoring new staff members and provided guidance to ensure proper implementation of all policies and procedures
Started in the office as a server and was quickly moved to the server role
Started with the team as a Desktop support Specialist and moved to the team as a Desktop Support Analyst
Started a company to provide network and software services for the company
Started and managed a team of 8 support technicians in the field
Started and managed a team of 5-7 people in the development and implementation of a new software system for the Department of Homeland Defense
Started and managed a team of 5 support technicians in a 247 environment, providing technical support for a variety of clients
Started the company from scratch and grew to a full-service, multi -functional team of Windows NT, XP and Vista users
Started up and maintained a network of servers, routers and switches
Started to use the new system and worked with other team members to get the application running
Started as a part of the team and moved up to a fulltime position within the company
Started with the team and became a part of the leadership team
Started a company from the beginning to end in a new environment
Started the company from scratch and worked with the customer to get them into a working environment
Started with a single point of contact for the company and worked to build a team of over 20 employees
Started up and maintained a Windows NT server, running on UNix and Solarwinds
Started off as a technician and was quickly moved to a support technician
Started and maintained a web based application for the department
Started up and managed a new IT Support Department, which consisted of over 200 personnel
Started to work in the IT department, and worked with a variety of clients
Started new software and developed a system for the software
Started training for new users and trained them on the new OS and how to install it
Completed all tasks in a fast paced, deadline-oriented environment
Completed several training programs to advance from a Technical Lead Technician to the Senior Information Systems Analyst
Completed all required tasks for the Router and performed troubleshot issues
Completed a variety of administrative and technical duties, which required the ability to work with a variety of different operating system environments
Completed multiple tasks to provide a high-availability and fast, reliable network for the company
Completed various projects for the Cisco IMS and Nortels routers
Completed daily tasks and projects in a fast- paced environment, while maintaining high standards of quality and efficiency
Completed work orders for new and existing servers
Completed a series of projects to enhance the overall quality of life for patients and their family members
Helped in the implementation of a VPN for all the clients
Helped build and deploy a web-enabled mobile app for the company
Helped implement and manage the workstation for a new server
Helped coordinate and manage the daily activities of a staff that supported the organization's goals and objectives
Helped build and manage a team of 10+ employees to support the IT department
Helped train and develop new users on the VMS system
Helped develop and test a variety of applications for the Office 365 and Outlook
Helped in the implementation of a Cisco Router and configured the routers to be used by all users
Helped develop and execute a successful migration of the Dell laptop to a newly acquired HP server
Helped users with technical support and software installation for their PCs
Helped maintain and repair Cisco, Norteo routers
Helped maintain the organization and security of all files, data entry and records
Helped troubleshooting and resolving problems with personalcomputer software, hardware and peripherals
Helped design and build a system for the company to provide a more effective and accurate system for the entire department
Helped with the creation of a new department and created the training materials for new hires
Helped to maintain the Printer's equipment and performed other tasks assigned by the Maintenance Supervisor
Helped in the implementation of a new system for the company's network
Helped in the installation of new routers and other components
Helped the company to improve their customer satisfaction by implementing a more effective system for the customer
Helped troubleshoots and resolve issues with the Cisco routers and firewalled switches
Helped build and deploy a web-enabled system for the Department of Defense
Helped manage the daytoday activities of a staff consisting primarily in the areas of data entry and customer support
Helped implement new hardware and operating system for the laptops
Involved in the design, implementation and support of a wide variety IT projects
Involved in the development of a system to manage the inventory of all incoming and outgoing shipments
Involved with the implementation of new hardware and peripheral upgrades
Involved on the development of a web-enabled system for the company to manage and track all the users
Involved in the design of a new system for the company to support all of their PCs
Involved as a part of the IT team to resolve issues with the laptops
Established a database of over 200 customer service agents and their contact information to track customer service issues
Established an automated ticketing and escalation process for the entire organization
Established procedures for the maintenance of all computer hardware and operating systems
Established an excellent working relationships with customers and staff to resolve issues quickly
Established a team of 10-20 associates to perform all aspects of the customer service department
Established work flow and priorities for the project, which involved coordinating with other departments and vendors to meet the requirements of each client
Established customer service and problem-resolution processes to resolve technical issues
Established new customer base and maintained existing clientele by providing exceptional service
Established an effective and reliable system for the MAC to support all of its clients
Established an effective and professional network of professionals, contractors,. Provided technical and operational support to the Department of Homeland Security
Established a new system for the entire organization to track and manage all incoming calls
Wrote new procedures for the router to support new and old customers
Wrote and implemented a system to track all incoming and outgoing mail, including the delivery of all outgoing packages
Monitored and reported on the progress of all assigned equipment and ensured that the work performed was in accordance with the requirements of applicable policies and regulations
Monitored system and application performance to ensure compliance with applicable standards and procedures, including hardware configuration
Monitored daily activities of the Helpdesks and Support Technicians
Monitored multiple databases to ensure that information is up and current
Monitored and troubleshot all issues with the Cisco IOS and Juniper Networks
Monitored multiple computer networks, servers and printers to provide accurate information
Monitored user's computers, network and printer usage to detect problems
Monitored and reported on the performance of all network, system and application servers
Monitored the daily activity of all servers and worked with the IT team to resolve problems
Monitored all incoming and received calls for the company's Customer Service Department and provided information to call center staff
Monitored network performance and resolved any problems that may occur in the network, including virus removal and application crashes
Monitored daily operations of the department, ensuring all personnel are properly trained and equipped to perform their job responsibilities
Monitored work of the team to identify and address any potential issues
Monitored client progress and maintained a high degree of accuracy and efficiency
Monitored client progress and made appropriate adjustments to achieve client satisfaction
Monitored unit level data and reported to the Unit Supply Supervisor
Monitored and maintained the daily operation of a computer system
Monitored, configured and managed the DNS servers for all users in the organization
Monitored all network operations to identify and mitigate risks, vulnerabilities or potential threats
Monitored PC's for performance and provided support to the PC
Monitored computer systems and network infrastructure for the Department of Defense
Monitored multiple computer networks to provide support for the organization
Promoted and maintained a high standard of service to customers and associates
Promoted as a member of the team to assist in developing and implementing the new system
Participated in the implementation of a computer system for the Department of Defense (DoDA) and other agencies
Participated as a team member in the implementation of a system to track and report on the status of all system changes
Participated and supported the development of a system for tracking and reporting of the status, performance or impact on customer service
Participated with the implementation of a Windows XP operating environment for the company's IT staff
Participated actively in the development of a Windows Server 2008 environment
Participated to assist in the design and development of a variety software applications for the company's printers
Participated & assisted in the implementation of a Windows XP based application
Participated daily in the development of a project management tool for the company's IT infrastructure
Participated with the team to implement a system for the department to track and report on the status of all work
Participated in a multi project to improve the performance of a VPN server
Participated in the implementation of a system to monitor the scanning of scanned documents
Participated actively in the design of a system to provide the support for a variety of applications and databases
Participated for the creation of a training program for the company's IT staff
Participated & assisted in the design and development of a web-based training program for the Department of Labor
Participated the implementation of a PC upgrade from the old system to a newly developed Windows XP environment
Participated on the project teams to implement a LAN for the organization to support
Participated as a team leader in the implementation of a new system for the department
Participated and assisted in the implementation of a VMS for all the clients
Participated with the implementation of a new VMS
Participated, coordinated and participated in the implementation of a new system for the company
Participated actively in the implementation of new software and procedures
Participated actively in the planning and implementation of new products, upgrades or enhancements
Participated for the implementation of a new software application for the company's Information Systems Department
Participated daily in the implementation of a VPN for all users in the US and Europe
Deployed new software and hardware to the customer
Deployed over 1 million systems and equipment to support the Defense Information Systems Command (DISC) and the Defense Intelligence Systems Agency
Deployed a Windows NT Server 2008 environment to a new location
Deployed all new hardware and peripherally supporting the entire network
Deployed hardware and operating systems to support the organization
Deployed new scanners to the field and trained employees on how to use new scanners
Deployed software and firmware for the company
Deployed on a 247 schedule to provide Tier II Support for the entire company
Deployed and configured the Domain Name System for all of the clientserver