Loan Processor Job Description For Resume: Sample and Free Template [2020]
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Reviewed and analyzed loan documents to determine creditworthiness of applicants
Managed and processed loan applications for new customers
Managed and processed over $100, 000 in loan payments
Managed a portfolio of over 100 accounts
Managed multiple lines of credit and processed loan documents for underwriting
Managed day to date loan files for underwriters and processors
Managed files for over 100 loans and reviewed credit report for accuracy
Managed the daily operation of a small office with an emphasis on customer satisfaction
Managed a portfolio of loan files for the purpose to determine if a borrower is qualified for the mortgage program
Managed credit and debit transactions for a large portfolio of commercial and residential real estate transactions
Managed loans for the entire loan process from start to completion
Managed all aspects of the customer service process from greeting customers to closing the transaction
Managed daily operations of the branch, which consisted primarily in processing loans, verifying credit and making loan modifications
Performed data analysis and prepared credit report for the Loan Officer
Performed in depth research on the underwriter and provided a thorough explanation of the underwriting process
Performed credit analysis and reviewed loans for compliance with loan requirements, underwriting and closing procedures
Performed extensive research and analyzed credit reports to identify loan applicants with potential risk of foreclosure
Provided prompt and accurate information to borrowers regarding the loan application process
Provided technical assistance to customers with credit applications
Provided outstanding service to customers by providing accurate and complete loan application information
Provided accurate and efficient information to loan processors regarding the processing of loans and loan documents
Provided support to loan processor and customer
Provided oversight of the underwriters and processors to assure timely processing of all loan documentation
Provided detailed and timely responses to inquiries from clients
Provided assistance to the underwriters and loan officers in processing loans for underwriter review
Provided a high- level of customer satisfaction by resolving issues and concerns
Provided technical support to clients and loan officers by providing information on the loan application, processing and closing process
Assisted customers with loan applications and payments, answered phones
Assisted with the preparation of new loans and closing documents, including the processing of all loan applications
Assisted the customers with their mortgage needs, and assisted the loan processors with their loans
Assisted customers with their loan application, processed applications for new loans and refinancing of existing accounts
Assisted clients with loan applications and closing procedures, processed payments
Assisted borrowers with their loan applications
Assisted and trained loan processors in the process of closing
Assisted borrower with the application of a new mortgage
Assisted client with all aspects of their mortgage
Assisted new and current customers with loan application process, processed applications and provided customer support
Assisted students with questions and problems regarding the school's website, including but not
Assisted members with questions and issues, handled cash transactions
Assisted on the phone with questions and problems, assisted in the processing of loan documents, and provided information on the status of loans
Assisted with the collection of payments and made sure the customers were satisfied with their services
Assisted the underwrite manager with all loan documentation
Assisted the customers with loan processing and closing, processed customer payments
Assisted clients with the preparation of their mortgage loans; Processed loan payments and provided customer service
Assisted borrowers with the loan processing of loans and other related transactions
Assisted and trained customers on the loan application and processing
Assisted borrower with all of hisher loan applications and closing
Assisted Customers with loan payments
Assisted and advised loan applicants on the proper procedures for loan processing
Assisted students with loan processing
Assisted members with account issues
Assisted with the preparation of credit reports for loan officers
Assisted with the preparation of new loan files and the processing of new loan documents
Assisted in the preparation of all loan applications and processed the final closing documents
Assisted clients with their loans and provided information on how to get the best deal for them
Assisted clients with loan processing and closing, processed applications for loan modifications andor extensions, prepared documents for underwriter review and closing of loans
Assisted borrowers with their loans and provided information on available products
Assisted and trained loan applicants with the process of obtaining a mortgage
Assisted and trained underwriter in the process of closing loans, and assisted underwriters in the processing of new and existing loan files
Assisted borrower with the loan application process, and processed all required documentation
Assisted client with all loan processing, processed and maintained customer accounts
Assisted new and current loan processors with processing of loans
Assisted members with questions and issues regarding the company, processed loan payments and maintained a clean work environment
Assisted on the phone with questions and problems, assisted customers in locating products
Reviewed and approved all loan documents for completions, accuracy and compliance with company guidelines
Reviewed and analyzed all loan documents for completions and compliance with all state, local,.
Reviewed applications for accuracy and compliance with federal, State & local laws and regulations
Reviewed applications and made recommendations for loans to meet the customer's needs and goals
Reviewed borrower files to ensure all documents were in order and accurate
Reviewed customers credit report and made sure they are in the right place to get loans
Reviewed borrower files to determine eligibility for loans
Reviewed, processed and reviewed all loans for compliance with bank policies and regulations
Reviewed client files to determine eligibility for loans, and made recommendations to the loan officer
Reviewed financial information to determine if a borrower qualifies for loan modification
Reviewed files to ensure that all necessary documents are in order and that the loan meets all requirements
Reviewed client files to ensure compliance with federal and company policies
Reviewed daily, monthly and yearly reports to verify that the loan was in compliance with company policies and guidelines
Reviewed applications and credit history to ensure accuracy
Reviewed customers credit, loan and income to verify all conditions were met and to approve or deny loan requests
Reviewed client files to verify all documents are current and correct
Reviewed files to verify accuracy of loan documents and to verify that all conditions were fulfilled
Reviewed all documents for proper loan documentation, and made sure that the loan documentation is complete and accurate
Reviewed loans for compliance with investor guidelines and loan terms
Reviewed customers' accounts and made recommendations for refinishing or refinances
Reviewed client's credit, financial and other documents to determine the most appropriate credit level for each loan
Reviewed account information and made appropriate modifications to ensure accuracy and compliance with bank procedures
Developed and implemented a new loan process for the Credit Union
Developed a comprehensive knowledge of the mortgage loan originations and underwriting process
Developed new processes and procedures for processing loans, reviewed loan applications and determined eligibility for loans
Developed relationships with loan officers and processors to resolve customer inquiries, complaints and billing questions
Developed an understanding of the mortgage industry and its impact on the loan process
Developed spread sheets for loan processors to track and report on their credit worthiness
Developed strong working knowledge of the underwriter process and loan application guidelines, including the ability to interpret and apply laws
Developed positive rapport with customers to establish trust and enhance relationships
Developed effective communication and rapport with all parties to ensure a smooth and timely resolution of customer inquiries
Developed procedures for the processing of credit applications
Developed highly effective rapport with all customers and co workers, resulting in a high customer satisfaction rate
Developed the process for processing and posting of all loans, including the preparation and processing of all documentation for the closing process
Developed and implemented a loan processor program for the bank's credit card processor
Developed relationships with borrowers to obtain loan approval, and maintained a high standard of service
Developed an automated loan application processing software for the credit bureau
Developed procedures and guidelines for processing loans, prepared loan packages and maintained records of loans
Developed an excellent relationship with clients and customers by greeting, assisting them with their inquiries and concerns
Developed effective communication with borrowers
Developed excellent rapport with loan applicants and their customers; Assisted in the processing of loan applications and other transactions for the purpose of providing a high level customer service
Developed strategies to improve service and sales
Developed the process for processing loans
Developed and implemented a comprehensive, high quality program to ensure compliance with all loan requirements
Developed rapport with borrowers by listening to and understanding loan application, explaining terms of the mortgage and providing loan modifications
Developed relationships with loan applicants and other financial professionals to determine the most appropriate products and services to meet the customers needs
Developed policies and guidelines for the loan originations of commercial and consumer loans
Developed procedures and processes for the loan originations of commercial and consumer loans
Developed an understanding of the customer's financial needs and provided solutions to meet the customers' needs
Developed effective relationships with loan originators and underwriter
Developed excellent rapport with loan officers, underwriting agents and other internal departments
Developed sales strategies to achieve company goals, and increase profitability by providing exceptional
Developed & maintained a working relationship with the loan officer, underwriting and closing agents
Developed comprehensive knowledge of underwriter processes and guidelines to ensure accuracy of loan documentation
Assist with the development of new policies and processes for the loan processing division
Assist in the processing of loans for underwriter
Assist all customers with the processing of loans and other transactions
Assist in the development of policies and procedure for the loan processor underwriting process
Maintained a high standard of professionalism and customer satisfaction in a fast- paced environment
Maintained and processed loan applications for the purpose of obtaining a loan
Maintained accurate and up-to date documentation of loan files
Maintained all aspects of the Loan Processing department
Maintained contact with clients, loan processors and lenders to resolve issues
Maintained knowledge of all loan programs and procedures
Maintained friendly and efficient client relationships, both in the field and at home
Maintained current and up-to date customer files
Maintained records of all loan applications and closed
Maintained and processed loans for underwriters
Maintained accurate and detailed account information, processed loans for loan approval
Maintained the front end of store by cleaning the floor
Maintained knowledge of bank procedures and guidelines, as applicable to the loan
Maintained contact with borrowers and lenders to ensure all required information was obtained and submitted to the appropriate department
Maintained contact with underwriter to obtain loan approval, review and approve loans
Maintained high level of confidentiality and integrity in handling all customer inquiries and concerns
Maintained high level of confidentiality, and provided accurate information to customers
Maintained and updated all files for the Loan Processing Division
Maintained the highest levels of professionalism and courtesy with each customer, including greeting and assisting customers with all questions, problems and requests
Maintained daily contact with loan officers, underwriting and title company
Maintained contact with clients to provide information on loan programs and to obtain additional
Maintained daily contact with borrowers to ensure timely and efficient processing of loans
Maintained relationships with clients to obtain loan documents and negotiate terms
Maintained an accurate and up to date knowledge of loan products and procedures
Maintained current knowledge of bank products and policies
Maintained current knowledge of all products and service offered by the bank, including all policies and regulations
Maintained records of all transactions and payments
Processed and prepared all loan documents for underwriter
Processed and reviewed all loan documents for completions
Processed all loans for the company
Processed payments and maintained a high degree of professionalism and confidentiality
Processed and reviewed loans for payment
Processed all new and used loan applications
Processed, reviewed and resolved all customer complaints in a timely and professional manner
Perform data analysis and review of credit report to identify potential risk
Prepared daily reports for the Loan Officer, and assisted in processing of all loan documents
Prepared all documents for loan processing
Prepared the closing package for each client, prepared the loan documents for underwriting review, and reviewed the closing documents for completions
Prepared financial reports for underwriters and reviewed the financial status of loans to ensure compliance with investor requirements
Prepared the borrower for closing, including all required documents
Prepared and mailed checks for clients; Ansued customers with questions and problems; Assisted in the development of a variety loan products
Prepared loans for underwriter and reviewed all loan applications for accuracy and proper documentation
Prepared client's financial documents and maintained files for the company
Prepared and processed all necessary documentation for the underwriters to approve loan applications
Prepared all documents for underwriters to submit
Prepared monthly and annual closing reports for the Mortgage Broker
Prepared invoicing for all customers and maintained a clean work area
Prepared monthly reports for the Loan Processor, and prepared monthly closing packages for the loan processor
Processed and reviewed loan documents for completions
Ensured all customers received outstanding customer services by greeting and assisting them with their needs
Ensured accurate and complete documentation of loan processing
Ensured a high quality of service by ensuring that the customers were satisfied with their service
Ensured quality of loans by analyzing credit report and financial statements
Ensured the timely and complete resolution of all loan application issues
Ensured compliance with bank and federal regulations, policies & standards
Ensured proper procedures for the collection of payments
Ensured accurate and efficient collection of all customer's accounts and processed loan documents
Ensured superior level of quality and customer service through excellent salesmanship, communication and interpersonal skills
Ensured that all loan applicants received the required documents and information to process their applications
Ensured a positive experience for customers by answering their queries, providing product information
Ensured superior level of quality customer service by addressing all customers' needs and complaints
Submitted new loans to underwriter for processing, and maintained current customer records
Submitted a weekly summary of the customer service calls to be submitted for approval
Submitted a weekly progress and cost analysis to the bank, reviewed and analyzed loan documents for accuracy
Submitted daily reports to the underwriting team and assisted with loan processing, underwrite reviews and closening
Maintain strong knowledge of loan programs and policies
Completed a variety of tasks to assist in the timely and accurate processing of loan documents
Completed various tasks such as processing, reviewing and approving loans
Completed and mailed all required paperwork to customers and loan applicants
Completed an extensive training in the loan originating department to become proficient in the underwriting process
Completed new loans and reviewed current loan applications for compliance with federal and company guidelines
Completed a series of tasks to ensure the loan process was in accordance with the loan guidelines
Completed all necessary paperwork for the loan processing
Conducted research and prepared loan documents for underwriter
Conducted phone calls to customers and other departments
Conducted monthly closers meetings with the customer and loan processor
Conducted telephone surveys to determine the type of loans and credit worthiness
Conducted follow up phone calls to ensure all customer issues are resolved
Conducted daily cash balancing of accounts and processed all credit reports
Conducted research and analyzed data to prepare reports for underwriter review
Conducted credit and loan application review
Conducted new business calls to customers and prospects; Assisting with new product development, sales and customer retention
Conducted thorough analysis of all credit applications and made recommendation to the underwriters
Conducted phone interviews with loan officers, processors and borrowers to determine the best solution for their loan
Conducted all aspects of underwriter review and approval process
Conducted in-person and phone interviews with customers to obtain additional loan information and explain the procedures of loan programs
Conducted preliminary and annual credit analysis of all loan files
Analyzed credit report and loan information to verify that the customer is eligible for a credit card
Analyzed client information and made appropriate recommendations to the Loan Officer
Analyzed the financial information of clients and prepared a variety financial reports
Analyzed all aspects of the Loan Processing Department to determine if the loan is in accordance with company policy and procedures
Analyzed customers credit reports and income to identify potential credit risks
Analyzed customer's credit report and financial statement to identify credit risk and determine appropriate action
Analyzed, reviewed and approved all credit applications for loan closings
Analyzed all incoming and outgoing loan applications for completions, accuracy and compliance with company policies
Analyzed various types of loan documents and reviewed for completions
Analyzed daily sales and loan transactions to determine profitability of the loan
Analyzed and processed all incoming loan documents for proper payment and documentation
Analyzed client information and provided accurate loan application status to the customer
Analyzed the financial statements of clients and made decisions on the best course of action to resolve their issues
Analyzed borrower information to identify credit worthies
Analyzed customers credit history and loan applications to identify potential credit risks and recommended loan approvals
Analyzed credit reports and other information to identify credit risk and loan applicants' ability to repay
Analyzed client's credit and income to ensure they meet the company credit and loan requirements
Analyzed borrower's credit history to determine feasibility of obtaining a home mortgage
Analyzed financial information and provided appropriate loan solutions to meet customer's financial needs
Analyzed various types of mortgage loan applications and reviewed the terms of each loan to ensure that the terms of those applications were acceptable to the underwriters
Analyzed new and renewal applications for accuracy, compliance to policy and investor guidelines
Obtained credit history and financial data from borrowers to prepare for loan closesship
Obtained customer's personal information and verified that it matched the loan application and credit reports
Obtained a great amount of experience in the banking and loan industry
Obtained new accounts by cold-cashing on customer loans, and selling credit checks
Obtained knowledge of the mortgage process and procedures to ensure the loan is underwritten and processed correctly
Obtained and processed all new loan documents
Obtained accurate and detailed data from customers to prepare reports for loan closesservicing
Obtained a high degree of customer service and communication skill
Obtained credit reports and other financial information from borrowers to determine the status of loans
Obtained the ability to quickly and accurately complete a wide variety of loan applications and documents
Obtained accurate information from loan applicant, borrower and title company to complete loan
Supported the branch by providing excellent service to all clients, including the general public
Supported all aspects of the credit department
Supported all customers with their accounts
Supported teller staff by providing information and processing customer loan applications
Supported over 200 loan processors and underwriting agents in the processing of loans
Supported multiple customers with their loan application
Supported the branch with all loan applications and processing of loans
Supported all aspects of the underwriter process, which involved reviewing loan documentation and processing applications, preparing closing statements for underwriters to submit, and processing all necessary documentation for loan
Supported all customers with a high degree of customer care and satisfaction
Supported clients with the loan application, closing process
Supported new and established accounts by answering inquiries regarding account details, processing applications and payments
Supported mortgage processors with processing credit reports for new and renewal loans
Supported mortgage processors with the collection of customer information
Supported branch operations by performing duties as a loan processing representative
Supported teller team by answering customer inquiries regarding account balances, loan application status
Supported borrowers with underwrite requests and provided information on the status of loans
Supported multiple customers with a high degree of customer care, including answering questions about products, services or procedures; referring inquiries to managers andor other personnel as needed; resolving
Supported the branch by answering customer questions and providing product information, processed loan application and payments
Supported a team of 10 loan processors and 2 assistant managers in a fast pace, high-volume call environment
Supported all aspects of the Loan Processor process, which included processing of all customer and loan documents, including the preparation of all required loan documentation and the processing of customer's final
Supported and assisted with the preparation of credit applications and loan documents for the underwriter
Supported borrowers with their loans and provided information on loan options, including the terms and conditions of their loans
Supported tellers with daily operations, customer relations
Supported over 100 loan applicants, including processing and submitting applications
Supported account managers with processing credit applications
Trained new hires on the procedures of loan originations
Trained in the use of a variety loan products and the ability to analyze loan applications and credit histories to determine the best course of actions for loan processing
Trained to work with customers in a call-based setting
Trained over 50 employees on the loan processing system, and provided excellent service to all customers
Trained customers on the loan application and closing procedures, including the proper loan application and closing procedures
Trained other employees on the loan processing system, and provided customer service to customers
Trained new hires on the loan processing system and how to use it effectively
Trained and mented employees on the proper way to complete loan applications and closing
Trained on the proper way to process loan payments and the proper way to process payments
Trained on the new process of Loan Processor
Trained employees on the procedures of loan originating
Trained staff of four to five employees in the underwriters' review and approval processes
Trained to work with all customers and provide information on loan products
Trained all employees on the procedures of loan process and customer service
Trained, coached and evaluated staff to meet the goals of their respective portfolios
Trained as a team leader in the field of mortgage lending
Trained over 50 loan applicants on the process of closing their loans
Trained employees on the process of processing loans and loan documents
Trained over 50 employees on the use of a loan application processor
Trained for the new hires and worked with other team member to ensure all tasks and responsibilities were being met
Trained other staff to provide superior service
Trained new employees on the procedures of loan originating, processing and closing
Trained to handle and complete loan applications
Trained as a Loan Processing Assistant, and worked with the loan processors to complete their tasks
Trained for the loan officer, and worked with other departments to ensure that the loans were being processed in a manner that met the customer's expectations
Trained as a loan specialist and worked with the underwriter to obtain loan documentation
Trained for the position of Customer Service Processor, and was promoted to Assistant Store Supervisor
Trained other employees on the process of processing loans and loan payments, as they relate to the loan
Trained the new hires on how to use the computer system and also how to make sure the loan is in order
Utilized a computer to input and process all customer loan documents
Utilized the computer to input and update customer's loan application information
Utilized my knowledge of the mortgage loan industry to provide excellent customer service and assist with loan processing
Utilized knowledge of bank policies and lending guidelines to resolve issues
Utilized Quickbooks to enter and update loan files
Utilized various software applications to research and analyze credit worthies, loan applications for accuracy and completions
Utilized extensive experience in the mortgage loan process to provide customer service and assist with the loan process
Utilized skills in the following Quickly and efficiently answered customer inquiries, provided accurate and timely responses to inquiries
Utilized all applicable loan processing tools to process loans, and prepared loan documents for underwriting
Utilized all computer programs to process customer loan payments, and processed all paperwork for the loan process
Utilized company-specific software to complete customer loan application, including credit reports and income statements
Utilized Quickbooks to create and manage all new loan documents, including the closing and processing of loans
Utilized my knowledge of the banking process to help resolve any issues that the customer had
Utilized knowledge of the mortgage process to provide customer support and resolve issues in a prompt, efficient and accurate matter
Utilized various software to assist with the loan application, processing and closing
Utilized extensive experience in the banking and credit markets to ensure customer satisfaction, and maintained a high degree of customer loyalty
Utilized multiple computer applications to research and process all loans for underwriting, including credit reports and appraiser
Utilized Microsoft Excel to enter and retrieve data for the purpose of processing customer loan documents
Utilized Auto-Cal and Excel to process all credit card transactions
Utilized credit analysis to evaluate the risk of a customer loan
Utilized strong interpersonal and problem-solver abilities to resolve complex issues
Utilized a variety of automated and manual methods to complete loan processing, including the use of a variety software systems
Utilized the ability to multi task and prioritize
Utilized a variety of financial and credit reports to process loan payments, including but limited to credit reports and cash application
Utilized computer skills to input and retrieve data from customer accounts, including credit cards and checks
Utilized knowledge of bank procedures and policies to process customer transactions, resolve issues with customers and provide customer support
Utilized QuickBooks to track and process loan applications; Maintain accurate records of customer interactions and transactions
Utilized various computer applications to complete loan application, verify information and process payments
Utilized extensive knowledge of the mortgage industry to provide excellent customer support and resolve any problems
Utilized multiple computer systems to complete loan application
Utilized Microsoft Office to prepare and process all documents for loan processing, including credit checks and cash advances
Utilized an automated process to review and verify all documents for loan closings
Utilized all available tools to complete loan application, review and verify all information to make sure the loan meets all guidelines
Utilized experience in the mortgage origination and underwrite process to assist in the resolution of underwriting and loan issues
Utilized and maintained a proprietary system to process credit card applications, check requests for payment and loan approvals
Created and updated spreadsheets for the purpose of maintaining and updating customer accounts
Created a system to track and monitor the status of all loans
Created detailed spread sheets for loan processors to use in the processing of loans
Created an online system to process all loans for the Loan Processor underwriters
Created a new process for the loan processor to submit a new application for underwriter approval
Created, maintained and tracked all loan documents for the company's credit department
Created a new filing process for all loans
Created spreadsheets to analyze and track all loans underwriting activity for the loan department
Created & maintained a new system for the Loan Process
Analyze account information and prepare reports to identify trends in customer's financial situation
Handled multiple types of customer transactions
Handled and processed loan payments; Maintain a safe and clean work space; Assisted customers with any issues or questions
Handled high volume of in-depth research and analyzed loan applications to determine eligibility for loans
Coordinated with customers to resolve problems and provided solutions; Maintained a positive working relationship with all parties involved
Coordinated all aspects of the credit application processing
Coordinated closers with loan processors to obtain necessary documents for loan approval, including income statements and title commitments
Coordinated closers with loan processors and other departments to resolve customer issues and provide information on available loans
Served as a cashier and assisted with the opening of new accounts, processed credit card payments and maintained a safe environment for the customer
Served on the underwriting committee for a large-volume mortgage loan processing company
Served on the team to assist with loan closing and processing
Served clients with a variety of banking issues, such credit card disputes and account maintenance
Served a broad array of customer services and loan servicing responsibilities
Served loans for the customers and assisted with any issues that they may be having
Served as a point of reference for customers and provided them with information on the status of their loans
Served in a team role to ensure the customer's expectations were met, and to ensure that the team members had a clear view of the customer's financial situation
Served clients with a wide array of loan types
Served the underwriters and processors in a fast pace work environment
Served and resolved all incoming customer inquiries, issues and requests
Served over 200 clients, handled customer inquiries
Served primarily in the underwriters and loan officers positions as well
Served as a cash register representative
Served a variety of positions in the loan originating and underwriter field
Served clients with a wide variety of banking products and services, such as deposits,.
Evaluated customers credit and income to ensure they were eligible for loan
Evaluated credit reports and loan applications to ensure that the borrower is in good standing
Evaluated the needs of customers and made recommendations to improve their financial situation andor resolve problems
Evaluated new loans for accuracy and compliance with company guidelines, including credit reports and collateral
Evaluated clients financial situations and recommended appropriate products or financial solutions
Evaluated potential clients and provided information on available loan options, including credit worthiness and risk tolerance
Evaluated credit reports to identify loan risk and recommended credit programs
Evaluated the needs of clients and provided assistance with financial products
Evaluated potential borrowers to evaluate loan qualifications and determine if the borrower qualifies for a credit line modification
Evaluated credit reports and financial statements to identify potential risk and determine credit worthiest
Evaluated customers' financial situation to determine feasibility of extending credit or selling a vehicle
Evaluated, analyzed and evaluated the loan applications of borrowers
Evaluated client's financial situations and made appropriate loan
Evaluated borrowers' financial standing and creditworthiness to establish loan program
Promoted a friendly and positive customer service attitude with all guests
Supervised the processing of loan documents for underwriters and processors
Supervised all phases of loan originations from start to close
Supervised over 20 loan processors and provided training to all loan processors
Supervised and coordinated the processing of all customer and vendor payments
Supervised the processing of loans and provided loan application assistance for customers
Supervised employees and made decisions on customer issues, including credit card disputes and customer service issues
Supervised daily operations of the Loan Processor underwriter and assisted in the development of loan processing policies and guidelines
Supervised over 100 loan processing associates
Led the development of a credit analysis program for the loan processor
Led a group of loan officers in the preparation and closing of loans for underwriters
Led team of 10 Loan processors in the processing of loans for underwriters
Led cross functional team of loan processor underwriters to develop and implement new loan programs, including underwriter training and compliance
Led multiple cross functional teams to ensure customer service excellence and quality
Led branch operations by providing outstanding service to all clients
Led cross functional efforts to resolve complex issues and ensure compliance with regulatory guidelines
Led to a significant decrease in the amount of time spent on credit report
Led an effort to create a credit card processor application for the company to use
Led the team in achieving high customer service scores and exceeding sales targets
Led a team of 10 loan processors in the origination of new and refinances
Led cross-depositions of loan processors to ensure customer service was consistently provided
Led daily operations of the Loan Processor underwriter and assisted in the development of new loan processing procedures
Led multiple cross functional projects to improve the credit reporting process and reduce errors
Communicated and worked with customers to ensure their loan needs are met
Communicated the importance of loan approvals and denial to the customer
Communicated with clients to ensure their loan was being completed
Communicated effectively with loan applicants to ensure timely and efficient payments
Communicated effectively with clients to obtain information on credit status, payment plans and other pertinent information
Communicated extensively with customers and loan officers to resolve any issues and provide timely resolution
Communicated regularly with customers to ensure that all inquiries, concerns and comments were appropriately handled
Communicated clear expectations and followed up with borrowers to follow through on loan applications
Implemented new processes and procedures to increase customer service
Implemented a system to track and report on customer loan payments
Implemented automated processes to ensure accuracy of all loans, and to ensure compliance with investor guidelines
Implemented processes to improve the quality of loan originations and to ensure compliance with all applicable laws and regulatory requirements
Implemented various programs to assist in the resolution of delinquent loans
Implemented several procedures to ensure accuracy of all information in the loan application process
Implemented a system to process loan documents for the credit bureau
Implemented the use of a new computerized loan application tracking system
Implemented various programs to increase the customer satisfaction rating and sales
Implemented a new loan processor program to increase the number of loans being processed by the loan processors
Projected a professional demeanor and attitude at the reception area, including responding to phone calls and e mail requests
Projected a high standard of customer satisfaction and professionalism
Lead to the successful implementation of a credit management software solution for the bank