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Provided documentation for the development of a web-enabled application for the Department of Veterans Affairs
Provided customer service to customers regarding billing and technical support issues
Provided timely and thorough feedback to the management
Provided excellent service to clients by providing them with the highest quality of product and providing them with the most accurate product knowledge
Provided assistance to the Senior Management Team in developing and executing the annual performance review
Provided timely and appropriate information in order to assess the individual's strengths and weaknesses
Provided daily support to the Project Manager and other staff members in the development of project documentation
Managed multiple databases and spread sheets for the company's business
Managed daily store operation, merchandizing and sales floor
Managed employee benefits and 401K programs, administered payroll for over 200 staff members
Managed inventory and merchandise flow for the entire sales department
Managed client accounts and ensured that they met the needs of their clients and maintained a high level of professionalism
Managed accounts for a leading provider of high end custom furniture and home decor
Managed client's database of approximately 200, 000 clients and their records for the company
Managed IT projects for the organization and assisted in developing IT policies, standards and practices
Managed the development of a comprehensive training manual for the company
Performed data analysis and reporting for the department's IT infrastructure
Performed quality control on incoming and outbound product shipments to ensure that products were in compliance with the customer
Performed quality control on the product and made adjustments when necessary to maintain quality
Assisted the Store Director in developing and executing the Store Manager's performance evaluations
Assisted guests with food selection and made suggestions when asked, while maintaining
Assisted students with the completion of course work and provided feedback to students on course progress
Assisted and served as a liaison between the kitchen and customers
Assisted management with the development of training manuals and other materials
Assisted guests with check-in and checkout procedures
Assisted dinning guests with making their orders, and served food to patrons
Assisted client with all aspects of the project, from design to implementation and maintenance
Assisted members with their health care benefits
Assisted supervisor with the development of a comprehensive training plan for new hires and current associates
Assisted in the planning and development of a multi million dollars annual budget, including the development of a budget for all the services and programs
Assisted clients with daily tasks and provided them the necessary resources to complete tasks
Assisted and served food to guests in a friendly and efficient manner
Assisted senior managers with the hiring and termination of staff; conducted performance appraisal reviews; and assisted with the hiring process
Assisted Project Management with the design and development of a web-based training program for the company
Assisted on the implementation of a system to ensure all the documentation was in compliance with company policies and regulations
Assisted client with the creation of a comprehensive document for the client
Assisted hostess by serving and preparing meals for guests; cleaned, washed dishes
Assisted customers with their shopping experience, and assisted them with any problems they might encounter
Assisted with the implementation of a new software program for the department, which was implemented in a timely fashion
Assisted the Director of Operations with all administrative functions including scheduling meetings, coordinating appointments and maintaining calendars
Assisted the Director of Sales and Marketing with the day to-go operations of a retail business
Assisted patrons with menu selection and inquiries, as necessary
Assisted and supported the sales manager in all areas of the store, including sales and customer relations
Assisted on the design and development of a web based application for the company to track and manage all the data in a centralized repository
Assisted client with personal needs such as toileted bathing, grooming and dressing
Assisted members with their accounts and provided information on the benefits of our products
Maintained and organized the documentation of over 200 documents for the company
Maintained all aspects of the documentation for each client, from initial contact to final delivery
Maintained high level of customer satisfaction and service while maintaining a clean, organized and well stocked work environment
Maintained accurate and detailed records of all customer interactions and inquiries
Maintained daily contact with clients to provide status of their claims
Maintained all personnel records, and conducted performance evaluations for new hires
Maintained daily logs of all incoming and outbound calls, including the status of each call
Maintained relationships with existing customers and prospecting for additional sales opportunities
Maintained proper food handling procedures to reduce the amount of spoilage
Maintained high level of sales and service excellence for customers by providing excellent product knowledge and service
Maintained the integrity of all company files and documentation;
Maintained an excellent knowledge of menu and products in the store
Maintained daily contact with the customer to provide them information on the status of their order
Maintained database of clients and prospects
Maintained client database for tracking and reporting of project deliverability
Maintained excellent relationships with all store managers and sales team, including management of all retail sales
Maintained relationships with customers and provided them the information needed to make a sale
Maintained up to 100 files and documents for the department of Human Resources and Benefits
Maintained the highest sales and profitability in all areas of the business, including customer relations
Maintained knowledge of store policies and procedures, including drug coverage
Maintained daily operations of the store, which includes opening and close the store daily
Maintained up-to - date knowledge of company policy regarding payment and exchanges
Maintained customer satisfaction by greeting and assisting guests
Developed and implemented a new process for the company to streamline and improve customer satisfaction
Developed the business from a niche to an industry leading manufacturer of high end home security systems
Developed highly effective and efficient recipes, menus & service standards
Developed custom solutions for clients to meet the client needs and requirements
Developed the menu for a fast casual dining concept with an emphasis on the fine cuisine of a local steak restaurant
Developed relationships with key clients and partners to increase client base
Developed strong customer relations and sales through effective selling of product and service, while ensuring customer satisfaction
Developed strategic plan to improve sales and customer experience by implementing new product offerings
Developed standard procedures for the documentation of all new and updated documents
Developed process flow and procedures for the department, created training materials and trained staff on new processes
Developed a new concept for the restaurant to cater more efficiently
Developed new processes and standards for all areas of the business, which resulted in a reduction of staff by 30% and a decrease in turnover by 25%.
Developed the documentation for all new and current clients in the field of IT
Developed an Access Database for the department to manage all documentation for the department
Developed, implemented and monitored the implementation of a strategic plan to increase the sales of a wide variety products and service offerings
Developed, implemented and executed a new foodservice business model for the restaurant
Developed innovative menu and executed it in a fast pace environment, resulting to increased customer satisfaction and repeat sales
Developed an extensive customer database and trained new sales staff
Developed detailed documentation for the entire project lifecyle
Providing recommendations to senior managers on the effectiveness of performance appraisal programs
Assist with the evaluation of performance and recommend appropriate disciplinary measures
Assist team in creating and updating the company documentation system for all new employees
Assist physicians with the interpretation of medical histories
Assist with the preparation of performance evaluations and recommend salary increases or disciplinary actions
Assist in the preparation of performance reviews and provide recommendations for corrective actions
Assist management with the evaluation of performance
Maintain customer relations by assisting in the preparation of orders
Maintain customer service standards by promptly and accurately processing all orders
Created a database to track the number of customers and their accounts
Created, implemented and managed a comprehensive customer support system for the company
Created detailed project plan for the implementation of a system to track and manage the progress of all project related issues
Created a new system to monitor and manage the appraisal process for all new employees
Perform job evaluations and provide recommendations for employee performance improvement and development
Coordinated with the client to create and implement a comprehensive documentation system for the client
Coordinated with the sales manager to determine customer requirements and goals
Coordinated with store management to plan and implement merchandsupplier training
Coordinated the implementation of a system for tracking and updating the documentation of all new and existing employees
Coordinated between the project managers and clients to create a comprehensive project plan and schedule
Coordinated and managed the implementation of a comprehensive training plan for the department
Coordinated, tracked and managed the development of a project management tool for the organization
Coordinated between the customer and vendor to resolve any discrepancies
Completed a course in the areas of customer relations and sales
Completed the training for all employees in a fast-pace environment
Completed several training sessions to improve the customer experience and sales
Completed all point of purchase and service sales for the entire store
Completed documentation for new employees
Completed several training sessions to assist in the implementation of new policies and procedure
Completed required training and passed on to other team leaders and supervisors
Completed documentation for the implementation of a web based training program for the company
Completed reviews of applicants to ensure they meet the required qualifications for employment
Prepared all financial statements, sales and use taxes for the company
Prepared all food, cash handling and inventory control for the store
Prepared for and conducted annual reviews of employees, reviewed and approved all performance appraisers' evaluations
Prepared all required reports and presentations for the Director of Nursing
Prepared daily reports for the Vice-Presiding General and Senior Vice President of the company
Prepared the daily work flow for all associates and maintained a high level of customer relations
Prepared orders for delivery to customer's home
Prepared work schedules for employees to meet deadlines, and reviewed work for errors or inconsistencies
Prepared patient for surgery by obtaining vital sign
Prepared all documentation for the project, and provided technical support to the project manager
Prepared daily reports for the department and assisted with special projects as assigned
Prepared weekly reports for the department and assisted with monthly budget
Prepared all food, beverages and desserts for the store
Prepared proposals, managed contracts and negotiated with clients to secure new accounts
Prepared for and completed a wide variety of training and development activities for the team
Reviewed and edited all documents for quality control and accuracy
Reviewed and analyzed all financial data for the organization
Conducted individual and team coaching to develop performance improvement
Conducted interviews with clients to obtain and evaluate information on job skills, education and training needs
Conducted regular meetings with the kitchen staff to ensure all orders were being filled and served in a professional manner
Conducted and organized weekly sales calls with store management to establish sales goals and objectives
Conducted customer surveys and provided information on product
Conducted performance evaluations and provided coaching to staff members on a regular basis to ensure compliance with company policy and procedures
Conducted regular meetings with the restaurant team to review and evaluate the restaurant
Conducted a comprehensive analysis of the business processes and identified key areas of potential improvement
Conducted onsite and field investigations of potential violations
Conducted interviews with new and returning customers to discuss product
Conducted weekly staff meeting to review performance and provide coaching
Conducted market research and analyzed consumer trends to identify opportunities for new products andor promotions
Conducted quarterly reviews of employees and provided recommendations for employee development, training and coaching
Ensured the safety of all patrons and employees by maintaining a safe, clean and organized work environment
Ensured smooth and efficient operation of the kitchen by ensuring all food items are prepared and served in a safe, timely fashion
Ensured quality of work and customer service by ensuring all work was completed in a safe and timely fashion
Ensured 100 percent compliance with company policy and procedure, including all state licensing requirements
Ensured excellent service to customers by ensuring all orders are filled and delivered in a safe, timely fashion
Ensured client satisfaction by providing quality service to clients and employees
Ensured all employees followed proper procedures and policies, including the safe handling of food and beverages
Ensured smooth and accurate food handling, portion sizing,. Served customers with a positive attitude, and kept the front of store organized
Ensured accuracy of the information contained in all files, documents and reports for the company
Ensured a safe and enjoyable environment for all patrons while serving food and beverage
Ensured excellent service to guests and staff by maintaining a positive attitude and greeting each client with a friendly, outgoing and professional demeanor
Ensured the timely and effective completion of daily, quarterly or yearly financial reporting
Ensured the highest levels of service and customer retention by providing a friendly and professional customer experience
Ensured accuracy of the loan documentation and ensured compliance with all applicable laws and regulatory agencies
Ensured proper documentation of client information and ensured proper handling of all incoming and received correspondence
Ensured a smooth and enjoyable experience for guests by ensuring all needs are met
Ensured high levels of quality customer service by ensuring the highest levels of customer care
Complete reports, create charts and graphs for the management team
Served a wide range of customer support and administrative duties for a large client base
Served in the restaurant as a cashierer and bartender
Served patrons in a fast paced, fine-tune environment
Served and maintained a large volume of customer orders and transactions
Served as a member of the team that developed and implemented a system for the company to manage all aspects of the customer's accounts
Served in the role of Store Manager for a leading manufacturer of industrial and commercial refrigeration systems
Project Managed the development of a web-enabled, online training system for the company's sales and marketing department
Projected to become the only employee in company to have a successful start-up
Reviewed daily specials and made suggestions to the customer based on their needs and preferences
Reviewed credit applications and financial statements to identify credit worthies
Reviewed patient charts for accuracy and completion of all necessary paperwork
Reviewed customers credit reports to ensure they were in the correct range
Reviewed new and revised policies, regulations or other applicable information to ensure accuracy and compliance with applicable regulations
Reviewed project plans and specifications to determine the most efficient and effective method of installation
Reviewed credit report and financial statement to ensure that the borrower is in good standing
Reviewed applications for accuracy and compliance with company policy, regulations
Reviewed incoming and outbound customer calls to determine the status of their accounts
Reviewed all applicants and determined the most qualified applicant for each position
Reviewed customer's orders and made sure that the order is correct
Reviewed, analyzed data for compliance with the Department of Labor, and provided recommendations for changes to the policies and regulations
Reviewed customer accounts and resolved problems with payment
Reviewed orders and provided customer feedback on menu choices and restaurant
Reviewed client files to identify and assess the need for professional development and career advancement
Reviewed the client, their family and other relevant factors to determine the most appropriate treatment plan
Reviewed product and menu to identify new items, specials or promotions
Reviewed all menu item's to ensure they are up-selling and meet the needs of customers
Reviewed daily sales and customer orders to verify product
Reviewed work orders and requests for changes to equipment, supplies and work procedures
Reviewed client's progress and provided feedback to the manager
Reviewed financial statements and credit histories to evaluate
Reviewed each customer order to determine the issue and made appropriate adjustments to ensure satisfaction
Directed the implementation of a new, improved and more effective system for the tracking of customer orders
Led the implementation of a comprehensive training and support system for the entire organization
Led all operations of the Steaks and Bakeries in a fast-paced environment
Led cross functional team to achieve company objectives and exceed sales goals
Led an $80M+ annual revenue plan for the company
Led an initiative to develop a comprehensive training manual for the company's new employees
Led cross functional project to create a web based tool for the company to track and report on the performance of their product
Led multiple crossfunctional team to deliver a new system for the company to track and report on the performance of all employees
Led implementation of the company wide system for tracking and recording of all customer service related issues
Led teams of up to 10 employees in the execution of daily operations, including cash handling and inventory
Led two separate shifts of staff and achieved high customer retention rates
Led team of 15 employees to achieve highest customer retention rate in the company
Led sales team in achieving high levels of guest retention and loyalty through exceptional food quality, prompt service and product presentation
Led training sessions for the team to improve their documentation
Led management team in the creation of a comprehensive, cost effective and efficient training plan
Led multiple teams in the creation of a comprehensive, cost effective and efficient training plan for the entire company
Developed and maintained relationships with key decision- makers in the retail and wholesale markets
Directed the daily operation of a fast paced restaurant with an emphasis on customer relations
Directed development of the project plan, scope and budget
Directed sales and customer retention activities
Established project scope and schedule for the implementation of a web-based system for the company's accounting and financial services
Established processes and systems for the development of a comprehensive training program for the entire company
Established department policies and procedures for the purpose of improving departmental efficiency and productivity
Established new customer relationships by establishing and enforcing a friendly, customer-oriented atmosphere
Established an internal audit department to track and monitor the quality of internal controls and compliance
Established long term client base and grew business by establishing new accounts
Established an internal system for the tracking of employee performance
Established successful relationships with key customers and suppliers, ensuring that orders are delivered on schedule and within budget
Established procedures for the collection of data and reporting
Established processes and systems for the department to improve productivity and reduce waste
Lead, coach and mentor employees to ensure quality customer satisfaction
Promoted to Project Coordinator for the implementation of a web-enabled system for the entire organization
Create an evaluation plan for the employee and provide recommendations to management
Create project plans and deliverable documents for the implementation of new software
Processed and cooked all food orders in a fast-pace environment
Processed customer requests for information and assisted with the creation of new customer orders
Processed weekly sales orders, prepared daily cash reports and balanced the register at end of each shift
Processed and tracked new employee information
Processed credit reports for all clients
Processed the orders and delivered to customers in a quick and efficient manner while maintaining a high level of service
Processed orders for the company's customers and assisted with customer service
Processed new hire and terminated employees, including drug screening
Processed employee evaluations and made hiring decisions, as necessary
Processed and reviewed the work of all personnel in a timely manner to ensure accuracy and completions
Process merchandise returns and credits; Maintained a clean, safe work and guest environment
Conduct research and develop strategies to increase customer loyalty and satisfaction
Implemented an online training program for the entire department to ensure that all new hires are trained in the company's policies and guidelines
Implemented innovative strategies to increase store traffic and profitability, resulting in increased store sales and profitability
Implemented custom reporting and analytics for the business to improve efficiency and productivity of the team
Implemented process improvement strategies to increase productivity and quality, resulting in a reduction of turnover and increased employee loyalty
Implemented custom reporting and dash board for the department, created and maintained a database for tracking the status of all department projects
Implemented the new process for tracking and reporting of employee's time cards
Implemented various menu changes to improve customer service and satisfaction
Implemented, managed and supported the implementation of a comprehensive, multi -channel communications plan for the company
Handled large sums of currency and made change for cashier
Handled high-profile client calls and provided solutions to customer issues
Handled calls from members regarding account balances and payments; handled customer complaints
Handled the cashier's duties, and assisted with customer complaints or questions
Handled guest complaints and concerns in a timely fashion while maintaining high customer service levels
Handled multiple tasks and was responsible for the daily management of a staff that provided excellent customer services
Supported and assisted in the development of a menu for an upscale steak house
Supported sales and service teams in the execution of customer satisfaction surveys
Supported customer needs and provided assistance to the sales department in order for customers to receive the best service
Supported kitchen team in daily tasks and ensured that the kitchen was properly prepared and stocked
Supported IT and Operations teams in the creation of a comprehensive IT strategy and business process improvement plan
Supported all phases of the business from concept to launch and implementation
Supported a variety of business functions, such customer relations
Supported and assisted in the planning, execution of special menu items and catering events
Supported clients with technical and business needs, as they pertain to software and networking issues
Supported Senior Management in the preparation of performance evaluations for senior management
Supported management in the creation of a comprehensive plan to ensure the company met its financial objectives
Supported customer with their order and ensured they had a smooth dining experience at the front of their restaurant
Supported the development of a comprehensive, integrated marketing and communications plan for the business
Supported a team of 5-10 employees in the development and maintenance of a web application for the Department of Transportation
Supported sales team in the creation of a new customer service department, which increased the number of customer calls and increased sales by 25 percent
Supported and trained new associates on POS systems and sales techniques, as well customer relations
Supported in the hiring and termination of all staff members
Designed an efficient and effective way to process customer transactions, including cash and credit cards
Designed & developed a new process for the department to improve employee satisfaction and reduce the number of employee complaints
Designed an application to automate the processing of invitational and non-profit donations
Designed new menus for the entire store and trained all staff
Designed an automated process to manage the documentation of all new hires
Designed, developed and managed a new customer support program for the entire company
Designed a new process for the department to stream-line and improve processes
Designed business processes and implemented solutions to improve efficiency, productivity and effectiveness
Answered and managed all incoming calls for the company's sales department
Answered questions about products or service and provided product
Answered customer's inquiries, addressed complaints and concerns in an empatricious, professional manner
Answered all phone inquiries regarding the store and assisted in resolving any issues with customers
Answered the telephone and provided assistance to caller or customer
Answered questions about the company, products and policies of various insurance companies to help clients with their claims
Answered a high call-center customer base and directed customers to the correct department
Answered customers' question and provided information on menu
Answered customer questions and provided assistance with product information, pricing and availability
Answered customers' inquiries, and provided new products information