Receptionist Resume: Sample and Free Template [2020]
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Managed customer calls and inquiries
Managed over 50 accounts, handled customer complaints and inquiries
Managed all aspects of the office, which includes greeting customers and responding to telephone inquiries, handling complaints or directing call to the correct employee
Managed incoming and out-bound calls for the company's main receptionist
Managed daily operations of the receptionist desk
Managed multiple phone line, greeted visitors and routed them to the correct department
Managed call flow and provided accurate information to customers regarding their account status
Performed data entry and maintained filing system for the company
Provided information to customers regarding the store and products
Provided excellent service to patients
Provided all aspects of reception, customer relations
Provided a variety of customer support to the CEO and other executives
Assisted with the preparation of correspondence and other administrative tasks as needed
Assisted in the preparation of correspondence and other materials for the office
Assisted in the processing of all new hires and transfers, processed payroll for all staff members, and processed new employee orientation
Assisted the doctor with procedures Performing injections, EKGs and vital signs
Assisted residents with any questions they had about the property, answered phones and took orders
Assisted all clients with their accounts and payments, processed all incoming mail
Assisted in the daily office duties of answering multi phone system, filing patient charts
Assisted patients with questions and requests, filing
Assisted patients with billing and account inquiries, answered multiple line phone system and directed patients to appropriate staff
Assisted guests with check out
Assisted call center representatives with resolving issues regarding billing
Assisted residents with daily needs such as showers; feeding, toileting and grooming
Assisted students with questions and problems, answered multi phone system
Assisted receptionists with data- entry and other office related duties
Assisted the Director of Human Resource with administrative tasks such as answering telephones
Assisted the Director of Human Resource with administrative tasks such as Scheduling, filing and data entry
Assisted doctors with minor office surgeries, and assisted patients with daily needs
Assisted residents with any and every need they had in the community, assisted with daily living tasks such
Assisted doctors with minor office surgeries, and other general medical needs for patients
Assisted guest with questions about the hotel and services provided
Assisted receptionists with data input, answered multi phone lines and routed calls to the appropriate department
Maintained daily records of patient's appointments and activities, such as visits,.
Maintained contact with patients, insurance carriers and doctors
Maintained a professional demeanor at times, and handled a large volume of inboundoutgoing calls
Maintained accurate and up keep of office
Maintained confidentiality of records, clients and vendors' records
Maintained an accurate and timely flow of patient care, both in the office and on call
Maintained up todate and current information on the company
Maintained high level of professionalism and confidentiality in accordance with all HIPAA laws
Maintained appointment calendar for the Director of Sales and Marketing
Maintained daily records of all patient appointments and medical history
Maintained customer database and assisted with new account setup, billing and collections
Assist in the preparation of correspondence and other materials
Assist residents with all aspects of daily life
Assist residents with questions regarding there account
Assist clients with questions regarding the company's services
Operated phone system to answer questions and transfer callers
Operated multiple computer programs to input, edit and distribute incoming mail
Served as the first contact for customers and staff in a call center
Served multiple customers, handled all incoming and out-going mail
Developed and implemented a new computer system for the reception area
Developed new policies and procedures for the reception area
Developed procedures for the reception area to accommodate a large number of incoming visitors
Developed an efficient and effective office system to increase productivity and efficiency
Developed procedures for the reception area to accommodate a busy telephone system
Developed the front office reception area in a modern and inviting fashion
Developed standard procedures for the office
Developed all new policies and procedure for the reception area, including greeting and assisting customers
Developed and implemented a system for the department to be in compliance with the Federal Government
Developed new policies and processes for the receptionists to ensure that all staff were fully trained and up to code
Developed new customer relationships and expanded business by cold calls, email and mail
Developed, implemented & monitored a comprehensive plan of service for the entire organization
Developed procedures for the department to be able more efficient in the department and to provide a more professional environment
Developed strong relationships with patients to ensure a smooth and pleasant experience
Developed the front-line staff by training new hires and assigning specific responsibilities
Developed skills in answering multi phone line, scheduling patients and appointments
Developed rapport with patients to increase likelihood of successful patient care and repeat business
Developed procedures for the office to be run smoothly, and trained staff on procedures
Developed an efficient and professional filing system for the company
Developed an excellent customer rapport with customers, and ensured that they received excellent care and service
Developed highly empathic relationships with patients and staff, quickly mastering the role of a liaison between patients and the physician
Developed daily schedules for the receptionist and assisted with answering multi line phone, greeted visitors and directed to proper staff member
Developed standard operating procedure for the reception area, and trained staff on new computer systems
Prepared reports and maintained records of client interactions, services performed and other relevant information
Prepared client charts for upcoming meetings
Prepared patients for examination, assisted with minor surgeries and x-rays
Prepared a wide range of correspondence and documents
Prepared the receptionists schedules for their appointments and also scheduled the conference calls
Prepared welcome packets and maintained the receptionist desk calendar
Prepared for meetings and travel, including booking air
Created a new system for the reception area to better assist customers with their accounts
Ordered all supplies for the front desk and assisted with all other administrative duties
Ordered supplies for the front desk and assisted with all office procedures
Processed payments and made changes to customer's account, including credit card and check transactions
Processed payments and provided excellent Customer service to patients and visitors
Processed customer payments and provided excellent service to all guests
Processed credit card transactions and maintained a positive customer relationship
Processed client payments and handled customer complaints, inquiries
Processed insurance claims and payments
Helped to maintain the front office receptionist desk by greeting visitors and answering telephone
Helped call center customers with their account
Helped organize and maintain the receptionist desk, which consisted of greeting and assisting customers, answering multi line phone systems and transferring to the correct department
Helped maintain a neat and clean office environment, including answering phones and filing
Helped coordinate and maintain the office's receptionist database, including scheduling and confirming meetings
Helped with the receptionists schedules
Helped answer phones for the front office
Helped in the office with filing and answering telephone lines
Helped the office with any issues that they might encounter, and also handled any complaints that they may encounter
Helped the reception area with filing and other office related needs
Helped set up meetings for the company, and also handled all incoming calls
Helped guests with their questions and problems, handled all cash transactions
Helped prepare and send outgoing correspondence
Helped with the scheduling of patients, answered questions about the hospital and its policies
Helped patients with questions about the clinic and their accounts
Helped people with any issues or questions
Trained new hires on the system and procedures, as they were being utilized
Trained as a front-end cashiers
Trained to handle incoming phone and email calls
Conducted all new employee orientation to ensure they were up-beat about the company policies and procedures
Conducted customer interviews and provided information on the company
Conducted phone calls to clients regarding the availability of mail
Conducted initial phone calls to potential clients and assisted with the hiring of new agents
Assisting visitors with directions to the building
Projected to become a key member of the Executive Team, responsible for all administrative functions of the organization
Completed customer orders in a quick and accurate manner; Assisted with the processing of orders for shipping, returns and other issues
Completed data entry and maintained the front office
Completed multiple tasks in a fast paced, deadline oriented environment; Assisted with the preparation of documents for meetings and conferences
Supported office staff by answering multi line phones and transferring to appropriate staff
Supported over 200 customers daily, answering and routing incoming phone calls, filing documents and other office tasks
Supported and maintained the office operations by processing all correspondence; maintained and ordered office supply inventory; scheduled appointments for the receptionists
Supported multiple clients with various office tasks, answered multiple phones lines and assisted with scheduling appointments
Supported receptionists by typing correspondence, scheduling meetings
Responded to emails, phone inquiries and general questions regarding the company's products and services
Responded to incoming phone inquiries and provided customer assistance to customers
Responded to incoming telephone inquiries, providing information about the company and its policies, procedures or services
Responded appropriately to the physical and procedural changes in patients'.
Responded quickly and courteous to the customer needs, handled all incoming and out going calls
Responded for the entire office and handled incoming phone inquiries, scheduled appointments and maintained the office calendar
Responded phone, scheduled patients appointments and maintained a high-volume workload in busy call center environment
Responded all customer calls in a timely and accurate manner
Responded incoming phone lines to the office and directed them accordingly
Utilized the telephone to answer inquiries and transfer call
Utilized Quickbooks to enter and maintain data for the office
Utilized strong communication and interpersonal abilities to assist patients with scheduling appointments, filing and faxing
Utilized multi line switchboard to schedule and rescheduling appointments
Utilized multiple phone systems to answer and screen telephone inquiries
Utilized excellent communication and interpersonal abilities to assist clients with all aspects of the office
Utilized Excel to track appointments and confirm patient's appointment, verified insurance benefits and collected co-pay
Utilized extensive computer knowledge to provide customer support and assistance, including answering multi-lined phones, scheduling and confirming patient appointment
Utilized various office machines, including Microsoft Word and Outlook to prepare correspondence
Utilized Outlook to coordinate appointments and travel
Utilized Quickbooks to maintain a daily log of the customer's transactions and payments
Utilized strong communication, customer support and interpersonal abilities to answer customer inquiries
Utilized my skills in a call-based setting to answer and resolve client inquiries
Utilized company software to input and process orders for all medical supplies
Utilized various office software and hardware to schedule, screen calls,.
Utilized basic computer software to create and edit spread sheet
Utilized a computer to sort and distribute mail
Utilized computer to input patient demographics, medical insurance and billing
Utilized a computer to record and distribute messages
Utilized excellent customer relations to provide information and answer customer questions regarding the store and its merchandise
Utilized company computer systems to input and process all data
Utilized QuickBooks to maintain and update files
Utilized company computer to create and maintain filing systems for all incoming and outgoing documents
Utilized basic office skills to schedule appointments and answer inquiries
Support incoming and potential customer's inquiries regarding the products and services offered by our organization
Certified to handle incoming calls and direct them to the correct department
Directed a staff of 10 employees and assisted with the hiring process
Directed and coordinated the activities of receptionists in a high-pressure environment